SR-17-003 – WINDSHIELD WIPER MOTOR – SAFETY RECALL CAMPAIGN – 2007-2013 Mitsubishi Outlander – Mitsubishi

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NHTSA Campaign Number: 17V461
Manufacturer Mitsubishi Motors North America, Inc.
Components VISIBILITY
Potential Number of Units Affected 100,082

Water Intrusion may cause Wiper Motor Failure

Failure of the wiper motor can cause a loss of visibility, increasing the risk of a crash.

Summary

Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2007-2013 Outlander vehicles.

In the affected vehicles, water may drop between the hood and the windshield and leak into the wiper motor breathing hole.

The water may cause internal corrosion of the windshield wiper motor and the possible failure of the motor.

Remedy

MMNA will notify owners, and dealers will replace the wiper motor, free of charge.

The recall began July 28, 2017.

Owners may contact MMNA customer service at 1-888-648-7820.

MMNA’s number for this recall is SR-17-003.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Mitsubishi has a Recall

SUBJECT:

WINDSHIELD WIPER MOTOR – SAFETY RECALL CAMPAIGN

No: SR-17-003

DATE: July 2017

MODEL: 2007-2013 Outlander

CIRCULATE TO:

[ X ] GENERAL MANAGER

[ X ] PARTS MANAGER

[ X ] TECHNICIAN

[ X ] SERVICE ADVISOR

[ X ] SERVICE MANAGER

[ X ] WARRANTY PROCESSOR

[ X ] SALES MANAGER

PURPOSE

This bulletin provides directions for replacing the windshield wiper motor. This bulletin is meant to be used in conjunction with bulletin SR-16-009, “Windshield Wiper Link – Safety Recall Campaign.” SR-16-009 must be performed where indicated before this bulletin can be resumed.

BACKGROUND

Water can potentially drop down onto the front wiper motor through a gap between the front deck garnish (the body piece between the hood and windshield) and the front windshield. If this occurs, water could potentially collect in the area of the wiper motor breathing hole. If the wiper motor is not operating, this water can then potentially enter the wiper motor through the breathing hole. If this occurs, such water intrusion over time may cause internal corrosion and/or electrical conduction failure resulting in non-operation of the windshield wiper motor.

If the windshield wiper motor stops operating, the driver will not be able to activate the windshield wipers, reducing driver visibility under certain conditions and increasing the risk of a vehicle crash.

AFFECTED VEHICLES

2007 – 2013 Outlander

REQUIRED EQUIPMENT

Precision Flathead Screwdriver
Adjustable Wrench
Straight Edge
Ornament Remover (Trim Stick)
Hose
Scissor
Pry Bar
Masking Tape
Marker

WIPER MOTOR REPLACEMENT PROCEDURE

Do NOT mix old parts with new parts.

	Obtain the Fuse Remover from the engine compartment fuse box.
	Open the hood. Unlock the fuse box cover by pushing on the lock lever.
	Remove the Fuse Remover.

	Locate the side box inside the vehicle.
	Open the side box.
	Unhook and remove the side box.
	Using the Fuse Remover, locate and remove the green (30 A) Wiper Fuse.Refer to “How to Use Fuse Remover” instructions below.

A Fuse Remover MUST be used to remove fuses. Use of other tools such as pliers can potentially result in thermal incidents.

IMPORTANT: Before marking the windshield wiper positions, lift the wiper blade from the windshield and set it back down to ensure that they are resting in their intended positions.

IMPORTANT: Use a fender cover, towel, or similar accessory to protect the fender.

Attach masking tape to the windshield and mark the wiper blades’ positions as shown.

Remove the wiper arm blade assembly.

Remove front deck garnish.

Remove the passenger side hood rear weatherstrip from the deck garnish.

NOTE: Do not remove the driver side hood rear weatherstrip from the deck garnish (for easier reassembly).

Protect the windshield with a protective slit hose.
1. Make a protective slit hose as shown below.

Cover the edge of the windshield with the protective slit hose.

Unbolt the wiper link assembly, disconnect the wiper motor connector, and remove the wiper link assembly from the vehicle.

Clamp the wiper link assembly at the connection pipe only.

	Place the wiper link assembly in a vice with the motor axle pointing up.
	CAUTION: Clamp ONLY the connection pipe section.

Use a pry bar or similar device to separate the wiper link rod from the wiper link plate.
Insert the pry bar and lift using leverage in area shown below.

Turn the link plate slowly to avoid internal damage to the wiper motor.

Turn the link plate 90 degrees clockwise

Turn the link plate 90 degrees clockwise.

Remove the wiper motor.

Obtain the new countermeasure wiper motor (part # 8250B137).
Verify that the new wiper motor has a breathing hole cap with a water proof cloth, as shown.

	Use a straight edge to line up the link plate center line and the center of the wiper motor shaft, and use a marker to create a visible marking on the wiper motor shaft.
	Hold the link plate in place with an adjustable wrench while removing the link plate nut.
	Check the knurling on the wiper motor shaft for any debris. Clean off any debris with a clean rag.

Install the wiper motor to the wiper link assembly as illustrated

Install the wiper motor to the wiper link assembly as illustrated, and tighten the 3 bolts to 47 ± 9 in-lb (5.35 ± 1.05 Nm).

PERFORM SR-16-009, “WINDSHIELD WIPER LINK – SAFETY RECALL CAMPAIGN”

	Remove the wiper link assembly from the vice.
	Reinstall the wiper link assembly to the vehicle.
	Torque bolts to 71 ± 18 in-lb (8.0 ± 2.0 Nm).

Do not allow any appendages, clothing articles, or other items to make contact with the wiper link assembly. The wiper may move once the wiper fuse is reinstalled, causing bodily injuries and/or damage to vehicle.

	Reinstall the Wiper Fuse.
	Turn the ignition switch to “ACC” or “ON”. Switch the windshield wiper switch to “LO” and back to “OFF” to move wiper link to initial position. Remove protective slit hose from windshield.
	Install the passenger side wiper arm at the marked position. Tighten nut to 20 ± 2 ft-lb (27 ± 3 Nm).
	Confirm wiper operation in wiper “INT” mode for 10 cycles. If either of the following abnormal behavior is observed, perform the appropriate correction. Abnormal behavior 1: Wiper blade moves up briefly then stops. Correction procedure: Turn link plate clockwise. Abnormal behavior 2: Wiper blade moves down briefly during the start of wiper operation. Correction procedure: Turn link plate counterclockwise.
	Remove the passenger side wiper arm. Reinstall the front deck garnish. Reinstall hood rear passenger side weatherstrip. Reinstall the wiper arm blade assemblies to the marked locations. Tighten nuts to 20 ± 2 ft-lb (27 ± 3 Nm).
	Verify wiper motor operation by turning the vehicle ignition to “ACC” or “ON” and activate the windshield wipers in “LO” and “HI” positions. Return the Fuse Remover to the fuse box. Close the fuse box lid and hood.

PARTS INFORMATION

Part Number	Part Description
8250B137	WIPER MOTOR

WARRANTY INFORMATION

#	Repair Procedure		Model Years	Campaign Operation	Labor Time Allowance	Part Number
1	Replace Windshield Wiper Motor		2007-2013	C1613S01	0.6 hours	8250B137

WARRANTY / RECALL CAMPAIGN CLAIM INFORMATION

Enter all claims as claim type ‘C’ – Recall/Campaign Claims.

Please follow the campaign instructions when entering each claim in order to select the applicable operation code that correctly matches up with the work that was actually performed. A claim example is provided below.

Certain 2007-2013 MY Outlander models

Claim Header Section:

After entering the required customer data, vehicle information, select the applicable campaign number and the one replacement scenario performed. Then, by hitting the “Save and Continue” button, the system will automatically fill-in several fields. See the labor parts examples on the next page.

Labor and Parts

Labor: There is 1 repair scenario for this campaign – Replace the wiper motor.

Replace the windshield wiper motor: C1613S .6 hrs. labor

——————————————————
Parts: Replace the windshield wiper motor.

Replace with part number: 8250B137 Wiper Motor Assembly

No other parts are required.

Campaign Claim

Follow the allowed labor time and required parts to be replaced depending on the one specific campaign operation that applies to the specific vehicle. The applicable campaign operation is shown on the Superscreen.

#	Repair Procedure		Model Years	Campaign Operation	Labor Time Allowance	Part Number
1	Replace Windshield Wiper Motor		2007-2013	C1613S01	0.6 hours	8250B137

Rental Cars and/or Towing Charges:

If there is a need to provide the owner with a rental car, claim the applicable charges in this section of the claim on the lower portion of the labor entry screen.