SR-21-007 – Seat Belt Locking Retractor Malfunction/FMVSS 208 – 2022 Mitsubishi Outlander

SEOCONTENT-START**************************************************************************************************************Page 1 of 18 SR-21-007REV3 SUBJECT: SEAT BELT AUTOMATIC LOCKING RETRACTOR (ALR) – SAFETY RECALL CAMPAIGN – REVISION CIRCULATE TO: [ X ] GENERAL MANAGER [ X ] PARTS MANAGER [ X ] SERVICE ADVISOR [ X ] SERVICE MANAGER [ X ] WARRANTY PROCESSOR No: SR-21-007REV3 DATE: January 2022 MODEL: 2022 Outlander [ X ] TECHNICIAN [ X ] SALES MANAGER (5176) IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is sold/ delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. CUSTOMER NOTIFICATION A letter will be sent to all owners of all potentially affected vehicles telling them to contact their local Authorized Mitsubishi Motors dealer for an inspection of the affected seatbelts and replacement if necessary. A copy of the customer notification letter appears at the end of this bulletin. WARRANTY MMNA reserves the right to request photos be uploaded into the PRC for review. If requested, please complete request within 72 business hours. Please note it is imperative that dealers place the affected seatbelts into the original packaging and remain undamaged until final determination of warranty part return status. Warranty Parts Returns will only be accepted when shipped in original packaging. Copyright 2021, Mitsubishi Motors North America, Inc. This Safety Recall bulletin supersedes SR-21-007REV2 issued November 2021, to update the Repair Procedure section. PURPOSE This Campaign Bulletin provides instructions for inspecting the lot number on the passenger front and two outboard (left and right) 2ⁿᵈ row seat belts and replacing the seatbelt(s), if necessary. BACKGROUND The Automatic Locking Retractor (ALR) function of the subject seat belt assemblies may deactivate before the webbing is fully retracted due to dimensionally out of tolerance ALR levers. This condition, if it exists, does not comply with Federal Motor Vehicle Safety Standard (FMVSS) 208. If the ALR function deactivates while an affected seat belt is used to secure a child restraint seat, the child restraint seat may not be tightly secured, which increases risk of serious injury or death. AFFECTED VEHICLES Certain 2022 Outlander vehicles The purpose of this revision is to raise awareness to the importance of proper removal and installation of the pretensioner connector when replacing a seatbelt on a 2022 Outlander for Recall SR-21-007. Please see pages 11 – 13 and page 1 recall bulletin for additional information. Revisions are italicized and indicated by: Page 2 of 18 SR-21-007REV3 WORK FLOW Check the production date from the seat belt tag on OK all 3 seat belts NG Replace only seat belts with affected lot numbers Complete INSPECTION PROCEDURE 1. SEATBELT TAG PASSENGER SIDE FRONT 2. SEATBELT TAG 2ND ROW – LEFT AND RIGHT Page 3 of 18 SR-21-007REV3 FIGURE 1: TAG LOCATION Page 4 of 18 SR-21-007REV3 Sample : OK Tag Sample: NG Tag ·Affected production period: Dec/19/2020 – Jan/18/2021 ·How to check the Lot ID. NO. 1ID.NO.:YMDD (4 digits)J Y (Year): 0:2020, 1:2021 M (Month):1 – 9 = Jan – Sep, X,Y,Z:Oct,Nov,Dec DD(Date) :01 – 31 = 1st – 31th ·Affected Lot ID. NO.:0Z19 – 1118 Listing of Affected Lot Numbers 0Z19 1101 1114 0Z20 1102 1115 0Z21 1103 1116 0Z22 1104 1117 0Z23 1105 1118 0Z24 1106 0Z25 1107 0Z26 1108 0Z27 1109 0Z28 1110 0Z29 1111 0Z30 1112 0Z31 1113 FIGURE 2: INFORMATION DESCRIBED ON THE TAG Page 5 of 18 SR-21-007REV3 Please follow the steps outlined in the Service Manual (on MDL or MEDIC) for seatbelt replacement, if necessary. MDL: service > service tech resources > Service Related Items > Service & Owner’s Publications > 2022 Model Year Outlander > Service Manual Data > Volume 1 > Interior Supplemental Restraint System Group 52 > Seat Belt > P.52B-22 MEDIC: TIR Menu > Model Year 2022 > Model Outlander > Model Outlander DG (2022-) > Service Manual > Seat Belt > Removal and Installation > Front Seat Belt OR Rear Seat Belt When using 2022 Service Manual, be sure to refer to Volume 1 first. There are duplicate sections in the service information in Volume 1 and in Volume 2 to 5. As for the duplicate sections of the service information, refer to only the service information in Volume 1. WARNING Be sure to check precautions and notes by referring to PRECAUTIONS for SEAT BELT and Removal and Installation of FRONT SEAT BELT and REAR SEAT BELT before work. Page 6 of 18 SR-21-007REV3 PRECAUTION PRECAUTIONS Precaution for Supplemental Restraint System (SRS) “AIR BAG” and “SEAT BELT PRE- TENSIONER” The Supplemental Restraint System such as “AIR BAG” and “SEAT BELT PRE-TENSIONER”, used along with a front seat belt, helps to reduce the risk or severity of injury to the driver and front pas-senger for certain types of collision. Information necessary to service the system safely is included in the “SRS AIR BAG” and “SEAT BELT” of this Service Manual. WARNING: Always observe the following items for preventing accidental activation. • To avoid rendering the SRS inoperative, which could increase the risk of personal injury or death in the event of a collision that would result in air bag inflation, it is recommended that all maintenance and repair be performed by an authorized Mitsubishi Motors dealer. • Improper repair, including incorrect removal and installation of the SRS, can lead to personal injury caused by unintentional activation of the sys- tem. For removal of Spiral Cable and Air Bag Module, see “SRS AIR BAG”. • Never use electrical test equipment on any circuit related to the SRS unless instructed to in this Service Manual. SRS wiring harnesses can be identified by yellow and/or orange harnesses or harness connectors. PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS WARNING: Always observe the following items for preventing accidental activation. • When working near the Air Bag Diagnosis Sensor Unit or other Air Bag System sensors with the ignition/power switch ON or engine running, never use air or electric power tools or strike near the sensor(s) with a hammer. Heavy vibration could activate the sensor(s) and deploy the air bag(s), possibly causing serious injury. • When using air or electric power tools or hammers, always switch the ignition/power switch OFF, disconnect the 12V battery or batteries, and wait at least 3 minutes before performing any service. Precautions for Removing Battery Terminal • With the adoption of Auto ACC function, ACC power is automatically supplied by operating the Keyless operation key or remote keyless entry or by opening/closing the driver side door. In addition, ACC power is supplied even after the ignition switch is turned to the OFF position, i.e. ACC power is supplied for a certain fixed time. • When disconnecting the 12V battery terminal, turn off the ACC power before disconnecting the 12V battery terminal, observing “How to disconnect 12V battery terminal” described below. NOTE: CF1009KEAA00USA Some ECUs operate for a certain fixed time even after ignition switch is turned OFF and ignition power supply is stopped. If the battery terminal is disconnected before ECU stops, accidental DTC detection or ECU data damage may occur. • For vehicles with the 2-batteries, be sure to connect the main battery and the sub battery before turning ON the ignition switch. NOTE: If the ignition switch is turned ON with any one of the terminals of main battery and sub battery disconnected, then DTC may be detected. • After installing the 12V battery, always check “Self Diagnosis Result” of all ECUs and erase DTC. NOTE: The removal of 12V battery may cause a DTC detection error. Page 7 of 18 SR-21-007REV3 HOW TO DISCONNECT 12V BATTERY TERMINAL Disconnect 12V battery terminal according to instruction described below. 1. Open the hood. 2. Turn ignition switch to the ON position. 3. Turn ignition switch to the OFF position with the driver side door opened. 4. Get out of the vehicle and close the driver side door. 5. Wait at least 3 minutes. CAUTION: While waiting, never operate the vehicle such as locking, opening, and closing doors. Violation of this caution results in the activation of ACC power supply according to the Auto ACC function. 6. Remove 12V battery terminal. CAUTION: After installing 12V battery, always check self-diagnosis results of all ECUs and erase DTC. Precaution for Seat Belt Service CAUTION: • Before removing the seat belt assembly, turn the ignition switch OFF, disconnect the battery negative terminal and wait at least 3 minutes. • Never use electrical test equipment for seat belt connectors. • After replacing or reinstalling seat belt assembly, or reconnecting seat belt connectors, check the system function. Refer to M.U.T.-III SE Function DIAGNOSIS SYSTEM (AIR BAG DIAGNOSIS SENSOR UNIT). • Never use disassembled buckle or seat belt assembly. • Replace anchor bolts if they are deformed or worn out. • Never oil tongue and buckle. • If any component of seat belt assembly is questionable, never repair. Replace the entire seat belt assembly. • If webbing is cut, frayed or damaged, replace seat belt assembly. • When replacing seat belt assembly, use a Mitsubishi Genuine seat belt assembly. Page 8 of 18 SR-21-007REV3 REPAIR PROCEDURE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) SEAT BELTS WITH PRE-TENSIONER SEAT BELTS WITH PRE-TENSIONER REMOVAL AND INSTALLATION M15240041A0020 Pre-removal operation Turn the ignition switch to the “LOCK” (OFF) position. 43 ± 8 N·m 32 ± 5 ft-lb 3 4 43 ± 8 N·m 32 ± 5 ft-lb 1 2 5.0 ± 1.0 N·m 44 ± 8 in-lb 49 ± 5 N·m 36 ± 3 ft-lb Front seat belt pre-tensioner removal steps • Disconnect the negative (-) battery terminal 49 ± 5 N·m 36 ± 3 ft-lb BCKA0564AA Front seat belt pre-tensioner installation steps 4. Front seat belt anchor adjuster 3. Center pillar upper trim (Refer to • Center pillar lower trim (Refer to GROUP 52A – Interior Trim P.52A-28). 1. Front seat belt sash guide cover 2. Front seat belt with pre-tensioner 3. Center pillar upper trim (Refer to GROUP 52A – Interior Trim P.52A-28) 4. Front seat belt anchor adjuster GROUP 52A – Interior Trim P.52A-28) 2. Front seat belt with pre-tensioner 1. Front seat belt sash guide cover • Center pillar lower trim (Refer to GROUP 52A – Interior Trim P 52A-28). • Connect the negative (-) battery terminal • Check and clear all DTCs SUPPLEMENTAL RESTRAINT SYSTEM (SRS) Page 9 of 18 SR-21-007REV3 SEAT BELTS WITH PRE-TENSIONER 43 ± 8 Nm 32 ± 5 ft-lb 49 ± 5 Nm 36 ± 3 ft-lb 5.0 ± 1.0 Nm 44 ± 8 in-lb 1 49 ± 5 Nm 36 ± 3 ft-lb Rear seat belt pre-tensioner removal steps • Disconnect the negative (-) battery terminal. • Quarter upper trim (Refer to GROUP 52A – Quarter Trim P.52A-28). 1. Rear seat belt with pre-tensioner BCKA0583AA Rear seat belt pre-tensioner installation steps 1. Rear seat belt with pre-tensioner • Quarter upper trim (Refer to GROUP 52A – Quarter Trim P 52A-28). • Connect the negative (-) battery terminal. • Check and clear all DTCs Page 10 of 18 SR-21-007REV3 SUPPLEMENTAL RESTRAINT SYSTEM (SRS) SEAT BELTS WITH PRE-TENSIONER REMOVAL SERVICE POINT SEAT BELT PRE-TENSIONER REMOVAL CAUTION:: Page 11 of 18 SR-21-007REV3 Failure to follow proper procedure and applying unnecessary force will damage the connectors. The connectors are not available as a service part and replacement of the entire floor harness will be required. Please use the instructions below for proper removal and installation of the pretensioner connector. Pretensioner connector removal/install Process 1. Removal process to avoid damage. Page 12 of 18 SR-21-007REV3 2. Removal and inspection of connector. Page 13 of 18 SR-21-007REV3 3. Proper installation and inspection. Page 14 of 18 SR-21-007REV3 CAUTION:: Please use EXTRA CAUTION when removing the locking button on the seat belt pre-tensioner connector. The locking button should only be raised approximately 1mm in an upwards direction. This will release the yellow connector body that can now be gently pulled from the pre-tensioner. (1) (4) INSTALLATION SERVICE POINT >>A<< SEAT BELT PRE-TENSIONER INSTALLATION Insert the claws of the seat belt retractor into the body, and install the seat belt retractor in order of the numbers shown in the figure. (2) (3) (4) (1) (3) (2) BCKA6727AA SUPPLEMENTAL RESTRAINT SYSTEM (SRS) SEAT BELTS WITH PRE-TENSIONER INSPECTION DANGER Page 15 of 18 SR-21-007REV3 M15240042A0007 Never attempt to measure the circuit resistance of the seat belt pre-tensioner and lap pre-tensioner (squib), even if you are using the specified tester. If the circuit resistance is measured with a tester, accidental air bag deployment will result, and possible serious per- sonal injury. WARNING If any component damage is found during the follow- ing inspection, replace the seat belt pre-tensioner with a new one. If any malfunction is found in the following inspections, replace the seat belt with pre-tensioner with a new one. 1. Check the seat belt pre-tensioner and lap pre-tensioner for dents, cracks or deformation. 2. Check the harness and connector for damage and the ter- minal for deformation. Page 16 of 18 SR-21-007REV3 PARTS INFORMATION Use the genuine Mitsubishi Part listed below: DESCRIPTION PART NUMBER QTY SEAT BELT ASSY,OTR RH (FRONT) 86884W161P 1 SEAT BELT ASSY,OTR LH (REAR) 88845W131P 1 SEAT BELT ASSY,OTR RH (REAR) 88844W121P 1 WARRANTY INFORMATION CAMPAIGN LABOR VEHICLES 2022 OUTLANDER OPERATION C2108R01 C2108R02 C2108R03 C2108R04 C2108R05 TIME (HRS) 0.2 1 1.1 1.4 1.7 REPAIR DESCRIPTION INSPECT THE SEAT BELT LOT NUMBER ON THREE SEAT BELTS. INSPECT THE SEAT BELT LOT NUMBER ON THREE SEAT BELTS. AND REPLACE FRONT PASSENGER SEAT BELT ASSEMBLY. INSPECT THE SEAT BELT LOT NUMBER ON THREE SEAT BELTS AND REPLACE 2ND ROW RIGHT OR LEFT SEAT BELT ASSEMBLY. INSPECT THE SEAT BELT LOT NUMBER ON THREE SEAT BELTS AND REPLACE TWO SEAT BELT ASSEMBLIES. INSPECT THE SEAT BELT LOT NUMBER ON THREE SEAT BELTS AND REPLACE THREE SEAT BELT ASSEMBLIES. NOTE: An inspection and analysis of warranty part returns will be performed. If the pretensioner connector is found to be damaged the returned wiring harness will be reviewed and potentially processed for charge back to dealers. WARRANTY / RECALL CAMPAIGN CLAIM INFORMATION Enter all claims as claim type ‘C’ – Recall/Campaign Claims. Page 17 of 18 SR-21-007REV3 Please follow the campaign instructions when entering each claim. See the claim example provided below. Certain 2022 MY Outlander RECALL CLAIM HEADER SECTION After entering the required customer data, vehicle information, selecting the applicable repair campaign and scenario performed (please note there are only 5 possible repair scenarios for this campaign), and then clicking the “Save and Continue” button, the system will automatically fill-in several fields Page 18 of 18 SR-21-007REV3 MITSUBISHI MOTORS NORTH AMERICA, INC. PO Box 689040 Franklin, TN 37068 This notice applies to your vehicle, . Date: September 2021 Dear FIRSTNAME LASTNAME, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Reason for notice: What you should do: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect which relates to motor vehicle safety exists in certain 2022 Outlander vehicles. The Automatic Locking Retractor (ALR) function of the subject seat belt assemblies may deactivate before the webbing is fully retracted due to dimensionally out of tolerance ALR levers. This condition, if it exists, does not comply with Federal Motor Vehicle Safety Standard (FMVSS) 208. If the ALR function deactivates while an affected seat belt is used to secure a child restraint seat, the child restraint seat may not be tightly secured, which increases risk of serious injury or death. Please contact your local Mitsubishi Motors dealer and schedule an appointment to have the affected seat belt(s) inspected and replaced, if necessary, free of charge. When you bring your vehicle in, please show the dealer this letter. If you misplace this letter, the dealer will still perform this repair for your vehicle, free of charge. What your dealer will do: The dealership will inspect the lot number on the passenger front and two outboard (left and right) 2ⁿᵈ row seatbelts and replace the seatbelt(s), if necessary. How long will it take? The time needed for the inspection is approximately 12 minutes. The time needed for seat belt replacement, if necessary, is approximately 1 hour and 42 minutes. The dealer may need your vehicle for a longer period of time, but every effort will be made to minimize your inconvenience. If you experience any problem having your vehicle repaired promptly and/or at no charge, please inform us by calling the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4 p.m. (Central Time) If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made promptly and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. If you have already encountered a problem with the passenger front or two outboard (left and right) 2ⁿᵈ row seatbelts and had them replaced as a result of this specific condition and have paid for the repair, you may send your original repair order or invoice, and original receipt/proof of payment to the following address for reimbursement consideration: Mitsubishi Motors North America Inc., Customer Relations, P.O. Box 689040, Franklin, TN 37068 If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations. We appreciate your prompt attention to this matter. Sincerely, Mitsubishi Motors North America, Inc. C2108R**************************************************************************************************************MITSUBISHI MOTORS NORTH AMERICA, INC. PO Box 689040 Franklin, TN 37068
This notice applies to your vehicle, . Date: September 2021
Dear FIRSTNAME LASTNAME,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Reason for notice: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect which relates to motor vehicle safety exists in certain 2022 Outlander vehicles. The Automatic Locking Retractor (ALR) function of the subject seat belt assemblies may deactivate before the webbing is fully retracted due to dimensionally out of tolerance ALR levers. This condition, if it exists, does not comply with Federal Motor Vehicle Safety Standard (FMVSS) 208. If the ALR function deactivates while an affected seat belt is used to secure a child restraint seat, the child restraint seat may not be tightly secured, which increases risk of serious injury or death.
What you should do: Please contact your local Mitsubishi Motors dealer and schedule an appointment to have the affected seat belt(s) inspected and replaced, if necessary, free of charge. When you bring your vehicle in, please show the dealer this letter. If you misplace this letter, the dealer will still perform this repair for your vehicle, free of charge.
What your dealer will do: The dealership will inspect the lot number on the passenger front and two outboard
(left and right) 2nd row seatbelts and replace the seatbelt(s), if necessary.
How long will it take? The time needed for the inspection is approximately 12 minutes. The time needed for seat belt replacement, if necessary, is approximately 1 hour and 42 minutes. The dealer may need your vehicle for a longer period of time, but every effort will be made to minimize your inconvenience.
If you experience any problem having your vehicle repaired promptly and/or at no charge, please inform us by calling the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4 p.m. (Central Time)
If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made promptly and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
If you have already encountered a problem with the passenger front or two outboard (left and right) 2nd row seatbelts and had them replaced as a result of this specific condition and have paid for the repair, you may send your original repair order or invoice, and original receipt/proof of payment to the following address for reimbursement consideration:
Mitsubishi Motors North America Inc., Customer Relations, P.O. Box 689040, Franklin, TN 37068
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
We appreciate your prompt attention to this matter. Sincerely,
Mitsubishi Motors North America, Inc. C2108R DRAFT**************************************************************************************************************(5118) * *TECHNICAL INFORMATION NOTICE * * DATE: September 7, 2021 TO: Mitsubishi Motors US and Puerto Rico Dealer Principals, General Managers, Sales Managers, Service Managers, and Parts Managers RE: SEAT BELT AUTOMATIC LOCKING RETRACTOR (ALR) – SAFETY RECALL CAMPAIGN ATIN NO. TIN-21-SR-007 AFFECTED VEHICLES: Certain 2022 Outlander vehicles PURPOSE A recall campaign will be released today for inspecting the lot number on the passenger front and two outboard (left and right) 2nd row seatbelts and replacing the seatbelt(s), if necessary, on certain 2022 Outlander vehicles built between December 19, 2020 and January 18, 2021. Do not sell or deliver any affected 2022 Outlander until this recall has been performed. This is a STOP SALE! Please check the Most Recent: Open Campaign List e-report to identify affected vehicles in your new vehicle inventory. The Recall Bulletin outlining the repair procedure will be available today on MEDIC and MDL. The Automatic Locking Retractor (ALR) function of the subject seatbelt assemblies may deactivate before the webbing is fully retracted due to dimensionally out of tolerance ALR levers. This condition, if it exists, does not comply with Federal Motor Vehicle Safety Standard (FMVSS) 208. If the ALR function deactivates while an affected seatbelt is used to secure a child restraint seat, the child restraint seat may not be tightly secured, which increases risk of serious injury or death. Notification letters are scheduled to begin mailing to owners of affected vehicles late September 2021, requesting they contact their local Authorized Mitsubishi dealership to schedule an appointment to have this recall performed. Some dealers may be allocated stock of parts necessary to complete this recall. Please refer to Parts Bulletin PB-SR-21-002 for additional information. Affected new vehicle inventory VINs can be reviewed on the Mitsubishi Dealer Link in the Most Recent: Open Campaign List available under the service section of “e-reports.” Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected and complete this campaign prior to delivering them. When checking for applicability of this campaign (C2108R), please check for and complete any other open campaigns. Always obtain the customer’s approval before completing a campaign on a customer owned vehicle. IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Page 1 of 4 SR-21-007 FAQs – 08/10/2021 1. Is this a stop sale? A. YES – It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. 2. Why is Mitsubishi conducting this recall? A. The manufacturer of the seatbelt (Autoliv) informed Mitsubishi that the Automatic Locking Retractor (ALR) function of the subject seat belt assemblies may deactivate before the webbing is fully retracted due to dimensionally out of tolerance ALR levers. This condition does not comply with Federal Motor Vehicle Safety Standard (FMVSS) 208 and increases risk of serious injury or death. 3. What is the safety risk? A. If the ALR function deactivates while an affected seatbelt is used to secure a child restraint seat, the child restraint seat may not be tightly secured, which increases risk of serious injury or death. 4. Are other functions of the subject seatbelts impacted? A. Autoliv informed Mitsubishi that the ALR function is the only known defect with the affected seatbelt(s). 5. When would someone use the ALR mode? A. The ALR mode should only be used when installing a child restraint. 6. What if a someone properly utilizes the Lower Anchors and Tethers for Children (LATCH) system for child restraints. A. Autoliv has concluded that child seats secured with LATCH are out of scope and passengers in child seats secured with LATCH are restrained without compromise. 7. What Mitsubishi vehicles are affected by this recall? A. Certain 2022 Outlanders 8. Are all 2022 Outlanders affected? A. NO – only certain vehicles manufactured within a specific timeframe POENTIALLY had suspect seatbelts installed. 9. How do I know if a 2022 Outlander is affected? A. Check the VIN on the Superscreen – if it shows recall C2108 open, it is affected – a total of 3,413 model year 2022 Outlanders are affected in the U.S. 10.Are all seven seatbelts affected? A. NO – only the front passenger and 2nd row outboard (left and right) seatbelts are potentially affected. Alliance Internal Page 2 of 4 11.Do we need to replace all the seatbelts on affected vehicles? A. NO – there are only certain lot numbers that need to be replaced – please follow the inspection procedures, determine the lot number, and only replace if the seatbelt(s) has an affected lot number. 12.If we find a seatbelt that has an affected lot number, do we automatically replace all 3? A. NO – the lot number must be inspected on all three seatbelts – only the specific seatbelt(s) with an affected lot number needs to be replaced. 13.Are there parts available? A. There is a very limited number of parts currently available – to ensure affected vehicles in your inventory can be repaired if the inspection reveals an affected lot number, your dealership is being allocated a set of 3 seatbelts – a front passenger and 2nd row left and right – for every affected vehicle in your inventory. After your inspection, you may not need all of the seatbelts that were sent to your dealership – please return any unused parts to your facing PDC on a return type X? 14.When will customers be notified? A. Official customer notification letters are targeted to be mailed in September 28, 2021. 15.Many of the affected owners are new to the Mitsubishi family and just recently purchased their new Outlander – is Mitsubishi going to do anything to encourage completion of this recall? A. Mitsubishi fully understands having a recall shortly after a new vehicle purchase can influence perceptions of the brand. Jointly with you – our dealer partners – we want to provide our customers with an exceptional service experience when having this recall completed. i. In addition to the regulatory required recall notification letter, Mitsubishi plans on completing the following strategic and customer centric activities: 1. Call every affected owner to inform them of the recall, recognize the inconvenience, and encourage them to set an appointment with their dealer 2. Leverage email and social media to further connect with customers affected by this recall 3. As a thank you for joining the Mitsubishi family and allowing us to complete the recall, offer a gift to customers that have the recall completed ii. Mitsubishi strongly encourages you to amplify your customer handling of these new Outlander owners by: Alliance Internal Page 3 of 4 Alliance Internal 1. Showing empathy for the inconvenience of having to complete the recall and treat them with extra courtesy and respect 2. Minimizing the inconvenience as much as possible a. Offer convenient appointment times and schedule appropriately b. Offer pickup and delivery if available c. Consider mobile repairs d. Utilize shuttle service or rideshare e. In case a suspect seatbelt lot number is found on inspection, have adequate parts on hand to complete a same day repair f. Make sure your waiting room is clean and fully equipped to provide a pleasant place for waiters g. Perform a quality check to ensure repairs are completed right the first time h. Deliver vehicle in as clean or cleaner condition than when it was when dropped off Page 4 of 4**************************************************************************************************************Page 1 of 3 DATE: TO: RE: TIN NO. * * TECHNICAL INFORMATION NOTICE * * January 7, 2022 Mitsubishi Motors US and Puerto Rico Dealer Principals, General Managers, Service Managers, and Parts Managers SEAT BELT AUTOMATIC LOCKING RETRACTOR (ALR) – SAFETY RECALL CAMPAIGN TIN-21-SR-007D AFFECTED VEHICLES: Certain 2022 Outlander vehicles PURPOSE MMNA would like to remind all dealers and technicians of the importance of proper removal and installation of the pretensioner connector when replacing a seatbelt on a 2022 Outlander for Recall SR-21-007. Failure to follow proper procedure and applying unnecessary force will damage the connectors. The connectors are not available as a service part and replacement of the entire floor harness will be required. Please use the instructions below for proper removal and installation of the pretensioner connector. MMNA will perform an inspection and analysis of warranty part returns. If the pretensioner connector is found to be damaged the returned wiring harness will be reviewed and potentially processed for charge back to dealers. Pretensioner connector removal/install Process 1. Removal process to avoid damage. Page 2 of 3 2. Removal and inspection of connector. Page 3 of 3 3. Proper installation and inspection. (5167) IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification**************************************************************************************************************Page 1 of 2 * * TECHNICAL INFORMATION NOTICE * * DATE: TO: RE: TIN NO. November 29, 2021 Mitsubishi Motors US and Puerto Rico Dealer Principals, General Managers, Service Managers, and Parts Managers SEAT BELT AUTOMATIC LOCKING RETRACTOR (ALR) – SAFETY RECALL CAMPAIGN TIN-21-SR-007C AFFECTED VEHICLES: Certain 2022 Outlander vehicles PURPOSE MMNA would like to remind all dealers and technicians that CHECKING AND CLEARING DTCs are essential to the repair process when replacing seat belts for this recall. On CSI surveys, customers have indicated their vehicle was not Fixed Right the First Time due to the SRS light being illuminated after one of the seat belts were replaced. The most likely cause of this is the technician failed to insert and lock the connector in place and then turns the ignition on with the connector not fully attached. As referenced in Recall Bulletin SR-21-007REV2 and listed below, please be sure to CHECK AND CLEAR ALL DTCs after seat belt replacement. Many of these customers are new to the brand and having this recall completed is their first visit to your Service Department. It is imperative that we amplify our customer satisfaction efforts – including performing a thorough quality check – to retain these customers for their future service and sales needs. From Recall Bulletin: SR-21-007REV2 Page 6 (5160) IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification From Recall Bulletin: SR-21-007REV2 Page 8 From Recall Bulletin: SR-21-007REV2 Page 9 Page 2 of 2 From Recall Bulletin: SR-21-007REV2 Page 7**************************************************************************************************************Page 1 of 3 ** TECHNICAL INFORMATION NOTICE ** DATE: September 28, 2021 TO: Mitsubishi Motors US Dealer Principals, General Managers, Sales Managers, Service Managers, and Parts Managers RE: SEAT BELT AUTOMATIC LOCKING RETRACTOR (ALR) – SAFETY RECALL CAMPAIGN TIN NO. TIN-21-SR-007-B AFFECTED VEHICLES: Certain 2022 Outlander vehicles PURPOSE Notification letters for approximately 3,400 vehicles affected by this campaign will be mailed to owners today, September 28, 2021, requesting they contact their local Authorized Mitsubishi Motors dealer to schedule an appointment to have this recall performed. Included below is a sample copy of the customer notification letter for your reference. The Automatic Locking Retractor (ALR) function of the subject seatbelt assemblies may deactivate before the webbing is fully retracted due to dimensionally out of tolerance ALR levers. This condition, if it exists, does not comply with Federal Motor Vehicle Safety Standard (FMVSS) 208.If the ALR function deactivates while an affected seatbelt is used to secure a child restraint seat, the child restraint seat may not be tightly secured, which increases risk of serious injury or death. As previously communicated, most affected owners are new to the Mitsubishi family and just recently purchased their Outlander. Jointly with you – our dealer partners – we want to provide our customers with an exceptional service experience when having this recall completed. In addition to the regulatory required recall notification letter, Mitsubishi will be completing the following strategic and customer centric activities beginning 10/4/2021: •Call every affected owner to inform them of the recall, recognize the inconvenience, and offer to set an appointment with their dealer o If an appointment is requested, call center staff will send an email to the dealer Service Manager containing the customer information, desired appointment time, and let the customer know the dealer will contact them to confirm the appointment – it is imperative to respond to any email within 24 business hours •Leverage email, mobile, and social media to further connect with customers affected by this recall This may be the first visit to your service department for many owners – Mitsubishi strongly encourages you to take full advantage of this opportunity to amplify your customer handling of these new Outlander owners. Another allocation of parts will be made using a formula based on the proximity and percentage of applicable registered VINs by ZIP code. Parts shipments will be processed via the ‘I’ order type and will started shipping September 27, 2021. Please refer to Parts Bulletin PB-SR-21- 003 for additional information. Your DPSM can provide future stocking strategies based on the number of affected units in your area. Page 2 of 3 Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected and complete this campaign prior to delivering them. (5131) IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. MITSUBISHI MOTORS NORTH AMERICA, INC. P O Box 689040 Franklin, TN 37068 This notice applies to your vehicle, . Date: September 2021 Dear FIRSTNAME LASTNAME, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Reason for notice: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect which relates to motor vehicle safety exists in certain 2022 Outlander vehicles. The Automatic Locking Retractor (ALR) function of the subject seat belt assemblies may deactivate before the webbing is fully retracted due to dimensionally out of tolerance ALR levers. This condition, if it exists, does not comply with Federal Motor Vehicle Safety Standard (FMVSS) 208. If the ALR function deactivates while an affected seat belt is used to secure a child restraint seat, the child restraint seat may not be tightly secured, which increases risk of serious injury or death. What you should do: Please contact your local Mitsubishi Motors dealer and schedule an appointment to have the affected seat belt(s) inspected and replaced, if necessary, free of charge. When you bring your vehicle in, please show the dealer this letter. If you misplace this letter, the dealer will still perform this repair for your vehicle, free of charge. What your dealer will do: The dealership will inspect the lot number on the passenger front and two outboard (left and right) 2nd row seatbelts and replace the seatbelt(s), if necessary. How long will it take? The time needed for the inspection is approximately 12 minutes. The time needed for seat belt replacement, if necessary, is approximately 1 hour and 42 minutes. The dealer may need your vehicle for a longer period of time, but every effort will be made to minimize your inconvenience. If you experience any problem having your vehicle repaired promptly and/or at no charge, please inform us by calling the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4 p.m. (Central Time) If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made promptly and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. If you have already encountered a problem with the passenger front or two outboard (left and right) 2nd row seatbelts and had them replaced as a result of this specific condition and have paid for the repair, you may send your original repair order or invoice, and original receipt/proof of payment to the following address for reimbursement consideration: Mitsubishi Motors North America Inc., Customer Relations, P.O. Box 689040, Franklin, TN 37068 If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations. We appreciate your prompt attention to this matter. Sincerely, Mitsubishi Motors North America, Inc. C2108R DRAFT Page 3 of 3**************************************************************************************************************
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