SR-22-001 – Fuel Pump May Fail – 2022 Mitsubishi Outlander

SEOCONTENT-START

Page 1 of 21 SR-22-001 SUBJECT: FUEL PUMP SAFETY RECALL CAMPAIGN No: SR-22-001 DATE: February 2022 MODEL: 2022 Outlander CIRCULATE TO: [ X ] GENERAL MANAGER [ X ] PARTS MANAGER [ X ] TECHNICIAN [ X ] SERVICE ADVISOR [ X ] SERVICE MANAGER [ X ] WARRANTY PROCESSOR [ X ] SALES MANAGER PURPOSE This campaign bulletin instructs dealers to replace the fuel pump with a countermeasure part. BACKGROUND The commutator and wires in the fuel pump may not have been fused together correctly during production, resulting in poor continuity. As a result, the commutator and the brushes in the fuel pump could wear abnormally in use, causing the fuel pump to be inoperative. If the fuel pump does not operate, the engine may stall while driving, which increases risk of a crash. AFFECTED VEHICLES Certain 2022 Outlander vehicles CUSTOMER NOTIFICATION A letter will be sent to all owners of affected vehicles telling them to visit their local Authorized Mitsubishi Motors dealer to have the fuel pump replaced. A copy of the customer notification letter appears at the end of this bulletin. IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is sold/ delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com). Copyright 2022, Mitsubishi Motors North America, Inc. (5182) Page 2 of 21 SR-22-001 WORK FLOW • Prior to repair work, fuel level must be under ½ of a full tank to avoid potentially dangerous fuel spills. • Check for DTCs. If DTC’s are present that are unrelated to the fuel pump, please trouble-shoot them as specified in the service manual. Remove fuel pump assembly Install fuel pump assembly Check for fuel leakage Check self-diagnosis results of all ECUs and erase DTC. Fuel Pressure Release Job Complete Page 3 of 21 SR-22-001 TOOLS 1. General tools 2. Shop cloth 3. MUT-Ⅲ 4. Lock ring wrench (SST: J-45747) SST: J-45747 Fuel Pump Assembly AWD Fuel Pump (MW400308) Shown in Photo Above 2WD Fuel Pump (MW400307) (Not Shown in photo) does not have the cable with the red connector on the end. Page 4 of 21 SR-22-001 PRECAUTIONS When replacing fuel line parts, be sure to observe the following. • Put a “CAUTION: FLAMMABLE” sign in the workshop. • Be sure to work in a well-ventilated area and furnish the workshop with a CO2 fire extinguisher. • Never smoke while servicing the fuel system. Keep open flames and sparks away from the work area. • Use gasoline required by the regulations for octane numbers. • Before removing fuel line parts, perform the following procedures: ① Put drained fuel in an explosion-proof container and put the lid on securely. Keep the container in a safe area. ② Release fuel pressure from the fuel lines. Refer to Repair Procedure. ③ Disconnect the battery cable from the negative terminal. • Always replace O-ring and clamps with new ones. • Never bend or twist tubes when they are being installed. • Never tighten hose clamps excessively to avoid damaging hoses. • After installing tubes, check that there is no fuel leakage at connections in the following steps. ① Apply fuel pressure to fuel lines by turning the ignition switch “ON” (with the engine stopped). Then check for fuel leakage at connections. ② Start the engine and rev it up and check for fuel leakage at connections. REPAIR PROCEDURE 1. Release fuel pressure a. Release fuel pressure from the fuel lines. 1) Remove fuel pump fuse inside the engine compartment (Fuse No. 85). 2) Start the engine. 3) After engine stalls, crank two or three times to release all fuel pressure. 4) Turn ignition switch OFF • DO NOT reinstall the fuel pump fuse until after the fuel pump is installed. Page 5 of 21 SR-22-001 b. Preparation before disconnecting the battery cable from the negative terminal. 1) To make room for the repair work, slide the front seat forward. 2) Open the liftgate for gas smell ventilation. 3) Insert a fuel filler funnel in the fuel filler cap and release the pressure inside the fuel tank. A fuel filler funnel can be found inside the Cargo floor are (see below). 4) After using the fuel filler funnel return it to its storage area (see below). IPDM inside the engine room Fuel pump fuse （No.85） Yellow fuse：20A Inside Cargo floor box Fuel filler funnel View of fuel filler funnel being inserted. Page 6 of 21 SR-22-001 c. Disconnect battery negative terminal. • With the adoption of the Auto ACC function, ACC power is automatically supplied by operating the Intelligent Key or remote keyless entry or by opening/closing the driver side door. • In addition, ACC power is supplied even after the ignition switch is turned to the OFF position, i.e. ACC power is supplied for a certain fixed time. • When disconnecting the 12V battery terminal, turn off the ACC power before disconnecting the 12V battery terminal, observing “How to disconnect 12V battery terminal” described below. ① Turn the ignition switch to the ON position. ② Turn the ignition switch to the OFF position with the driver’s side door opened. ③ Get out of the vehicle and close the driver’s side door. ④ Wait at least 3 minutes. （This avoids activating the security alarm.） • While waiting, never operate the vehicle such as locking, opening, and closing doors. Violation of this caution results in the activation of the ACC power supply according to the Auto ACC function. ⑤ Remove the battery negative terminal and apply tape to the battery terminal to avoid connection until the repair is complete. • When re-installing the battery terminal at the completion of the repair, always check the self-diagnosis results of all ECUs and erase DTCs. Apply protective tape Battery negative terminal Page 7 of 21 SR-22-001 d. Pull the second row seats up. 1) Remove the head rest of the second row seats. 2) Remove rear scuff plate (LH/RH) 3) Protect seat back of the front seat, console, center pillar, quarter trim, and front adjuster rail cover with cardboard or cloth for preventing scratches. e. Remove second seat bolts (LH/RH) and pull second row seat up. 1) Remove second row seat mounting bolts (LH) and pull the seat up and forward. 2) Remove second row seat mounting bolts (RH) and pull the seat up and forward. f. Pull up the rear floor carpet. 1) Pull up the rear floor carpet with careful attention to the wiring harness and seat release cable protector. Protection point of console and seat back Protection point of the center pillar and quarter trim Protection points of seat adjuster rail Page 8 of 21 SR-22-001 2. Remove fuel pump assembly a. Rotate inspection hole cover clips with a hand tool clockwise until they align with the holes in the metal plate. • DO NOT USE POWER TOOLS →Vehicle front ↓ Vehicle right Fuel Pump inspection hole cover Inspection hole → Vehicle front Rotate inspection hole cover clips clockwise. Page 9 of 21 SR-22-001 b. Disconnect fuel pump harness connector and then remove inspection hole cover. c. Disconnect the quick connector. 1) Cover near the floor of fuel pump assembly with a shop towel. d. Hold the sides of the connector, push in tabs and pull out the fuel feed tube. → Vehicle front Remove inspection hole →Vehicle front Fuel pump assembly → Vehicle front Disconnect fuel pump harness Fuel pump Quick connector Resin tube Hard tube To fuel tank Retainer To under floor fuel line Tabs Quick connector Summary of the quick connector Connection (cross-connection) Disconnection Page 10 of 21 SR-22-001 ① Quick connector can be disconnected when the tabs are completely depressed. ② Never twist it more than necessary. ③ Never use any tools to disconnect quick connector. ④ Never bend or twist resin tubes during installation and disconnection. • If quick connector sticks to the tube of the fuel pump assembly, push and pull the Quick connector several times until they start to move. e. Cover quick connector completely with plastic bags or something similar then move quick connector with fuel pump harness to the floor. f. Remove the lock ring of the fuel pump assembly. 1) Install lock ring wrench (SST: J-45747) to the position shown in the figure. Pull out fuel feed tube Tab Push in tabs Move quick connector Plastic bags Page 11 of 21 SR-22-001 g. Place the lock ring wrench on to lock ring. h. To reduce the impact caused by removal operation, use a long spinner handle [handle length: 60cm (23.62 in) or more] with an extension and slowly turn it counterclockwise. • To prevent the lock ring wrench from detaching, securely hold down the spinner handle by hand. i. Remove the old lock ring. • Do not reuse the lock ring. j. Remove fuel pump assembly. • Never bend float arm during removal. • Do not allow residue to contaminate the fuel. Use a shop towel to keep the area clean. • Do not drop or mishandle components. long spinner handle [handle length: 60cm] extension [handle length: 35cm ] Install pawl Lock Ring Page 12 of 21 SR-22-001 1) For 2WD: • Remove fuel pump assembly. 2) For AWD: • Lift the fuel pump assembly, and then disconnect the harness connector. 3) Pinch quick connector square-part with your fingers and pull out the quick connector by hand. Then remove fuel pump assembly. k. Remove old O-ring, and clean up fuel tank position shown in the figure with parts cleaner • Do not reuse O-ring. Disconnect harness connector Pinch square part of quick connector with your fingers Clean area using parts cleaner Remove O-ring Page 13 of 21 SR-22-001 3. Install new fuel pump assembly. • Never bend float arm during installing. • Never cause impacts by dropping when handling components. a. Install new O-ring (MW400309) to fuel tank without any twist. b. For 2WD Vehicles Only: 1) Put the fuel pump (MW400307) with its section facing toward the vehicle’s front direction. 2) To set the fuel pump assembly , align with E-ring groove and turn it clockwise until it hits the stopper. （This is due to the fuel gauge float being close to the fuel tank.) → Vehicle front New O-ring Page 14 of 21 SR-22-001 c. For AWD Vehicles Only: 1) Insert the quick connector straight to the fuel pump assembly (MW400308). 2) Judge a good fit from connecting sound and tactile feedback. 3) Pull the fuel tube by hand to check a secure fit. 4) Connect harness connector. 5) Place the fuel pump with its section facing toward the vehicle’s front direction. d. Install a new lock ring (MW400310). → Vehicle front Insert the quick connector Connect harness connector Applies to both 2WD (step b) and AWD (step c) Page 15 of 21 SR-22-001 1) Install a new lock ring for fuel pump assembly with the lock ring wrench by turning clockwise. • Install lock ring horizontally. • Turn the lock ring until it is engaged in the fuel tank side as shown in the figure. f. Connect the quick connector of the fuel feed tube. 1) Align the connector with the tube, then insert the connector straight into the tube until a “click” sound is heard. • Check the connection for damage or any foreign materials. • Make sure the retainer does not have a crack. • Remove the retainer from the old fuel pump and reuse it on the new fuel pump. 2) After connecting, check that the connection is secured with the following procedures. • Visually confirm that the two tabs are connected to the connector Turn the lock ring until it is engaged Connect quick connector Check the connection Page 16 of 21 SR-22-001 • Pull the tube and the connector to check that they are securely connected. g. Connect harness connector. • Before installing the inspection hole cover, check that the connecting part has no fuel leakage. h. Temporarily install the inspection hole cover, then connect the harness connector. i. Connect battery negative terminal. 1) Re-Install fuel pump fuse inside the engine compartment (Fuse No. 85). Inspection hole cover Connect harness connector Battery negative terminal Pull the tube and the connector Page 17 of 21 SR-22-001 j.Check that the connecting part has nofuel leakage with the followingprocedures:1)Turn the ignition ON and check forfuel leakage. 2)Start the engine and check for fuelleakage. 3)Turn the ignition OFF. 4)Wait at least 3 minutes. 5)Remove the battery negativeterminal and apply electrical tape toprevent sparks. k.Install the inspection hole cover with the front mark (arrow) facing the front of the vehicle.Lock clips by turning counterclockwise. Inspection hole cover →Vehicle front Rotate inspection hole cover clips to counterclockwise. Apply protective tape Battery negative terminal Check for fuel leakage Page 18 of 21 SR-22-001 4.Install second row seat assembly. a.Turn rear seat carpet back to the original position. b.Align the floor harness with the split of carpet. (Green circle points) •Make sure carpet is properly tucked beneath the luggage side lower finisher (RH/LH). c.Attach the seat release cable protector onto the carpet surrounded by the red dotted linein the picture below. 1)Tighten the second seat mounting bolts. ＜40±6N・m / 5 bolts＞ 2)When re-installing the seat, be careful not to pinch the harness and cable. （Do a visual check underneath the seats.） 5.Connect the battery negative terminal. 6.Check the self-diagnosis results of all ECUs. CHECK AND CLEAR ALL DTCs Seat release cable protector Opening point for harness Frontside view: underneath Page 19 of 21 SR-22-001 PARTS INFORMATION Use the genuine Mitsubishi Part listed below: PART DESCRIPTION PART NUMBER QTY. REMARKS FUEL PUMP ASSEMBLY (2WD) MW400307 1 FUEL PUMP ASSEMBLY (AWD) MW400308 1 O-RING MW400309 1 2WD/AWD Common part. Always replace after every disassembly Lock Ring MW400310 1 2WD/AWD Common part. Always replace after every disassembly WARRANTY INFORMATION VEHICLE CAMPAIGN LABOR OPERATION LABOR TIME (HRS) REPAIR DESCRIPTION 2022 OUTLANDER C2201R01 1.1 REPLACE 2WD FUEL PUMP C2201R02 1.1 REPLACE AWD FUEL PUMP IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is sold/ delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Page 20 of 21 SR-22-001 WARRANTY / RECALL CAMPAIGN CLAIM INFORMATION Enter all claims as claim type ‘C’ – Recall/Campaign Claims. Please follow the campaign instructions when entering each claim. See the claim example provided below. Certain 2022 MY Outlander RECALL CLAIM HEADER SECTION After entering the required customer data, vehicle information, selecting the applicable repair campaign and scenario performed (please note there are only 2 possible repair scenarios for this campaign), and then clicking the “Save and Continue” button, the system will automatically fill-in several fields Page 21 of 21 SR-22-001 MITSUBISHI MOTORS NORTH AMERICA, INC. PO Box 689040 Franklin, TN 37068 This notice applies to your vehicle, . Date: March 2022 Dear FIRSTNAME LASTNAME, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Reason for notice: What you should do: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect which relates to motor vehicle safety exists in certain 2022 Outlander vehicles. The commutator and wires in the fuel pump may not have been fused together correctly during production, resulting in poor continuity. As a result, the commutator and the brushes in the fuel pump could wear abnormally in use, causing the fuel pump to be inoperative. If the fuel pump does not operate, the engine may stall while driving, which increases risk of a crash. Please contact your local Mitsubishi Motors dealer and schedule an appointment to have the affected fuel pump replaced, free of charge. When you bring your vehicle in, pleaseshow the dealer this letter. If you misplace this letter, the dealer will still perform this repair for your vehicle, free of charge. What your dealer will do: The dealership will replace the fuel pump with a countermeasure unit. How long will it take? The time needed for fuel pump replacement is approximately 1 hour and 6 minutes. The dealer may need your vehicle for a longer period of time, but every effort will be made to minimize your inconvenience. If you experience any problem having your vehicle repaired promptly and/or at no charge, please inform us by calling the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4 p.m. (Central Time) If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made promptly and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. If you have already encountered a problem with the fuel pump and had it replaced as a result of this specific condition and have paid for the repair, you may send your original repair order or invoice, and original receipt/proof of payment to the following address for reimbursement consideration: Mitsubishi Motors North America Inc., Customer Relations, P.O. Box 689040, Franklin, TN 37068 If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations. We appreciate your prompt attention to this matter. Sincerely, Mitsubishi Motors North America, Inc. C2201R SAMPLE

**************************************************************************************************************

Page 1 of 1 ** TECHNICAL INFORMATION NOTICE ** DATE: February 7, 2022 TO: Mitsubishi Motors US and Puerto Rico Dealer Principals, General Managers, Sales Managers, Service Managers, and Parts Managers RE: FUEL PUMP – SAFETY RECALL CAMPAIGN TIN NO. TIN-22-SR-001 **************************************************************************************** AFFECTED VEHICLES: Certain 2022 Outlander vehicles PURPOSE A recall campaign will be released today for the replacement of the fuel pump with a countermeasure part on certain 2022 Outlander vehicles built after July 2021. The Recall Bulletin outlining the repair procedure will be available today on MEDIC and MDL. The commutator and wires in the fuel pump may not have been fused together correctly during production, resulting in poor continuity. As a result, the commutator and the brushes in the fuel pump could wear abnormally in use, causing the fuel pump to be inoperative. If the fuel pump does not operate, the engine may stall while driving, which increases risk of a crash. Notification letters are scheduled to begin mailing to owners of affected vehicles on March 18, 2022, requesting they contact their local Authorized Mitsubishi dealership to schedule an appointment to have this recall performed. A very limited number of parts are currently available, and an initial allocation of parts in inventory will be made to dealers. An additional allocation will be made at the time of customer notification which is anticipated to be mid-March 2022. No other parts are currently available for order. Affected new vehicle inventory VINs can be reviewed on the Mitsubishi Dealer Link in the Most Recent: Open Campaign List available under the service section of “e-reports.” Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected and complete this campaign prior to delivering them. When checking for the applicability of this campaign (C2201R), please check for and complete any other open campaigns. Always obtain the customer’s approval before completing a campaign on a customer-owned vehicle. (5183) IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.

**************************************************************************************************************

MITSUBISHI MOTORS NORTH AMERICA, INC. PO Box 689040 Franklin, TN 37068 This notice applies to your vehicle, . Date: March 2022 Dear FIRSTNAME LASTNAME, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Reason for notice: What you should do: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect which relates to motor vehicle safety exists in certain 2022 Outlander vehicles. The commutator and wires in the fuel pump may not have been fused together correctly during production, resulting in poor continuity. As a result, the commutator and the brushes in the fuel pump could wear abnormally in use, causing the fuel pump to be inoperative. If the fuel pump does not operate, the engine may stall while driving, which increases the risk of a crash. Please contact your local Mitsubishi Motors Dealer and schedule an appointment to have the affected fuel pump replaced, free of charge. The fuel pump is located inside of the fuel tank and the dealer may have to drain fuel to a lower level to complete the remedy repair. MMNA recommends that you consider arriving at the dealer with the fuel level below ½. This request is not a requirement to have the repair completed, but it may allow the dealer to complete the remedy repair faster. When you bring your vehicle in for this recall repair please show the dealer this letter. If you misplace this letter, the Dealer will still perform this repair for your vehicle, free of charge. What your dealer will do: The Dealer will replace the fuel pump with a countermeasure unit. How long will it take? The time needed for fuel pump replacement is approximately 1 hour and 15 minutes. The dealer may need your vehicle for a longer period of time, but every effort will be made to minimize your inconvenience. If you experience any problem having your vehicle repaired promptly and/or at no charge, please inform us by calling the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4 p.m. (Central Time) If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made promptly and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236(TTY: 1-800-424-9153), or go to http://www.safercar.gov. If you have already encountered a problem with the fuel pump and had it replaced as a result of this specific condition and have paid for the repair, you may send your original repair order or invoice, and original receipt/proof of payment to the following address for reimbursement consideration: Mitsubishi Motors North America Inc., Customer Relations, P.O. Box 689040, Franklin, TN 37068 If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations. We appreciate your prompt attention to this matter. Sincerely, Mitsubishi Motors North America, Inc. C2201R NHTSA Recall 22V-027

**************************************************************************************************************

(5201) * * TECHNICAL INFORMATION NOTICE * * DATE: March 18, 2022 TO: Mitsubishi Motors US and Puerto Rico Dealer Principals, General Managers, Service Managers, and Parts Managers RE: FUEL PUMP – SAFETY RECALL CAMPAIGN ATIN NO. TIN-22-SR-001A ***************************************************************************************** AFFECTED VEHICLES: Certain 2022 Outlander vehicles PURPOSE Notification letters for approximately 16,000 vehicles affected by recall SR-22-001 “FUEL PUMP – SAFETY RECALL CAMPAIGN”, are being mailed to owners today, March 18, 2022, requesting they contact their local Authorized Mitsubishi dealership to schedule an appointment to have this recall performed. A sample copy of the owner notification letter is included below for your reference. The commutator and wires in the fuel pump may not have been fused together correctly during production, resulting in poor continuity. As a result, the commutator and the brushes in the fuel pump could wear abnormally in use, causing the fuel pump to be inoperative. If the fuel pump does not operate, the engine may stall while driving, which increases risk of a crash. In the letter, Mitsubishi advises owners that the fuel pump is located inside the fuel tank and recommends considering arriving at the dealer with the fuel tank below ½ – possibly reducing the amount of time necessary to complete the repair. It also states that this is NOT a requirement to have the recall completed – please do not turn a customer away if their fuel tank has more than ½. Dealers will be allocated a stock of parts necessary to complete this recall using a formula based on the proximity and percentage of applicable registered VINs by ZIP code. Parts shipments will be processed via the ‘R’ order type and started shipping along with your scheduled stock order beginning March 17, 2022. Dealers will not be able to place orders on their own until additional stock becomes available. This should occur in the first week of April 2022. Affected new vehicle inventory VINs can be reviewed on the Mitsubishi Dealer Link in the Most Recent: Open Campaign List available under the service section of “e-reports.” Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected and conduct this campaign prior to delivering them. When checking for the applicability of this campaign (C2201R), please check for and complete any other open campaigns. Always obtain the customer’s approval before completing a campaign on a customer owned vehicle. IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. MITSUBISHI MOTORS NORTH AMERICA, INC. PO Box 689040 Franklin, TN 37068 This notice applies to your vehicle, . Date: March 2022 Dear FIRSTNAME LASTNAME, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Reason for notice: What you should do: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect which relates to motor vehicle safety exists in certain 2022 Outlander vehicles. The commutator and wires in the fuel pump may not have been fused together correctly during production, resulting in poor continuity. As a result, the commutator and the brushes in the fuel pump could wear abnormally in use, causing the fuel pump to be inoperative. If the fuel pump does not operate, the engine may stall while driving, which increases the risk of a crash. Please contact your local Mitsubishi Motors Dealer and schedule an appointment to have the affected fuel pump replaced, free of charge. The fuel pump is located inside of the fuel tank and the dealer may have to drain fuel to a lower level to complete the remedy repair. MMNA recommends that you consider arriving at the dealer with the fuel level below ½. This request is not a requirement to have the repair completed, but it may allow the dealer to complete the remedy repair faster. When you bring your vehicle in for this recall repair please show the dealer this letter. If you misplace this letter, the Dealer will still perform this repair for your vehicle, free of charge. What your dealer will do: The Dealer will replace the fuel pump with a countermeasure unit. How long will it take? The time needed for fuel pump replacement is approximately 1 hour and 15 minutes. The dealer may need your vehicle for a longer period of time, but every effort will be made to minimize your inconvenience. If you experience any problem having your vehicle repaired promptly and/or at no charge, please inform us by calling the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4 p.m. (Central Time) If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made promptly and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236(TTY: 1-800-424-9153), or go to http://www.safercar.gov. If you have already encountered a problem with the fuel pump and had it replaced as a result of this specific condition and have paid for the repair, you may send your original repair order or invoice, and original receipt/proof of payment to the following address for reimbursement consideration: Mitsubishi Motors North America Inc., Customer Relations, P.O. Box 689040, Franklin, TN 37068 If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations. We appreciate your prompt attention to this matter. Sincerely, Mitsubishi Motors North America, Inc. C2201R NHTSA Recall 22V-027

**************************************************************************************************************

To: All Mitsubishi Dealer Principals, General Managers, Parts Managers & Service Managers Subject: 2022 Outlander Fuel Pump Safety Recall The all-new 2022 Outlander is changing the customer profile coming into your service drive. These new customers bring strong buying power and higher expectations, which means we must elevate our efforts if we are to retain them as service customers and potentially have them purchase their next vehicle from your store. We must focus on improving processes and experiences from the ground-up for overall improvement to ensure satisfaction of ALL owners – while looking at everything through these very special customers’ eyes. Customer notification letters for SR-22-001 – 2022 Outlander Fuel Pump Recall – will be sent to affected owners on March 18, 2022. In the letter, Mitsubishi advises owners that the fuel pump is located inside the fuel tank and recommends considering arriving at the dealer with the fuel tank below ½ – possibly reducing the amount of time necessary to complete the repair. It also states that this is NOT a requirement to have the recall completed – please do not turn a customer away if their fuel tank has more than ½. Many of the affected vehicles may be near their first maintenance interval and/or still have Safety Recall SR-21-007 Seat Belt Automatic Locking Retractor open – please make sure you check the Superscreen to determine if the vehicle needs the recall and if the Welcome Oil Change is still available. If one or both are still open, this is a great opportunity for you to provide a WOW factor to the customer by utilizing the Welcome Oil Change reimbursement to cover some or all of the maintenance cost and/or by showing your concern for their safety by completing the recall – all in one service visit! Please get customer approval prior to completing this additional work. Please stay focused on our goal – to be the number one CSI brand – by improving each customer’s experience, one customer at a time. Thank you for your attention to this matter. MMNA Aftersales MITSUBISHI MOTORS NORTH AMERICA, INC. 4031 Aspen Grove Dr, Franklin, TN 37067 March 18, 2022

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-027 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mitsubishi Motors North America, Inc. Submission Date : FEB 03, 2022 NHTSA Recall No. : 22V-027 Manufacturer Recall No. : SR-22-001 Manufacturer Information : Manufacturer Name : Mitsubishi Motors North America, Inc. Address : 4031 Aspen Grove Dr. Suite 650 Franklin TN 37067 Company phone : 1-888-648-7820 Population : Number of potentially involved : 16,616 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Mitsubishi Outlander Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Manufacturing records were used to determine vehicles that received fuel pumps with a commutator produced before July 2021. Production Dates : FEB 08, 2021 – OCT 12, 2021 VIN Range 1 : Begin : JA4J3TA82NZ000306 End : JA4J3UA81NZ024456 Not sequential Description of Defect : Description of the Defect : Due to inappropriate manufacturing process at the supplier, the commutator and wires in the fuel pump may not be fused correctly during production, resulting in poor continuity. As a result, the commutator and the brushes in the fuel pump could wear abnormally in use, causing the fuel pump to be inoperative. If this occurs, the engine may stall while driving or cannot be started. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the fuel pump does not operate, the engine may stall while driving, which increases risk of a crash. Description of the Cause : Due to inappropriate manufacturing process at the supplier, the commutator and wires in the fuel pump may not be fused correctly during production, resulting in poor continuity. As a result, the commutator and the brushes could wear abnormally in use, causing the fuel pump to be inoperative. Identification of Any Warning that can Occur : None Part 573 Safety Recall Report 22V-027 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Pump Module, Fuel Component Description : Fuel Pump (2WD) Component Part Number : 1760A634 Component Name 2 : Pump Module, Fuel Component Description : Fuel Pump (4WD) Component Part Number : 1760A631 Supplier Identification : Component Manufacturer Name : TI Automotive Japan Gunma Ltd. Address : 1-23-1 Kunisadacho Isesaki-shi Gunma-ken Foreign States 379-2221 Country : Japan Chronology : In June 2021, Mitsubishi Motors Corporation (MMC) received 5 field reports from the US stating that the engine didn’t start or the engine stalled while driving. MMC began an investigation. From July through November 2021, MMC received 21 additional field reports from the US. Inspection of parts revealed that the commutator and brushes in the fuel pump were abnormally worn resulting in an inoperative fuel pump. Further investigation indicated that abnormal wear on the commutator could occur from potentially inappropriate manufacturing processes utilized by specific operators. MMC continued analyzing the potential for future field occurrences. From December 2021 through January 2022, MMC continued investigating returned parts and confirmed the abnormal wear on the commutator was due to an inappropriate manufacturing processes utilized by the supplier. MMC concluded that all fuel pumps with the commutator produced before July 2021 may be possibly affected, and field occurrences may continue in the future. MMC is not aware of any accidents or injuries related to this condition. On January 17, 2022, MMC determined that a field action was necessary in the US to address this condition, and Part 573 Safety Recall Report 22V-027 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 advised MMNA to conduct a safety recall. Description of Remedy : Description of Remedy Program : Owners of all affected vehicles will be notified and encouraged to bring their vehicles in to replace the fuel pump. The repair will be performed at no charge to vehicle owners. Owners seeking reimbursement for any expenses associated with this recall will be directed in the notification letter to contact the Mitsubishi Customer Relations Department for reimbursement consideration. How Remedy Component Differs from Recalled Component : Remedy fuel pumps were manufactured with a commutator produced by a different subcomponent supplier. Identify How/When Recall Condition was Corrected in Production : MMC began using fuel pumps with a different commutator supplier in production from July 2021. Recall Schedule : Description of Recall Schedule : Dealers will be notified beginning February 7, 2022. Owners of potentially affected vehicles will begin being notified March 18, 2022. Planned Dealer Notification Date : FEB 07, 2022 – FEB 07, 2022 Planned Owner Notification Date : MAR 18, 2022 – MAR 18, 2022 * NR – Not Reported

**************************************************************************************************************

SEOCONTENT-END