July 28, 2016 NHTSA CAMPAIGN NUMBER: 16V563000
Vehicle Hesitation when Accelerating
A hesitation during acceleration can increase the risk of a crash.
NHTSA Campaign Number: 16V563
Manufacturer Mitsubishi
Motors North America, Inc.
Components POWER TRAIN
Potential Number of Units Affected 82,436
Summary
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain model year 2015-2016 Outlander Sport vehicles and 2016 Outlander and Lancer vehicles. The affected vehicles are equipped with a constant velocity transmission (CVT) that, in certain driving conditions, may cause a delay in the vehicle accelerating.
Remedy
MMNA has notified owners, and dealers will reprogram the CVT control unit with modified software, free of charge. The recall began on August 15, 2016. Owners may contact MMNA customer service at 1-888-648-7820. MMNA’s number for this recall is SR-16-006.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mitsubishi has a Recall
PURPOSE
During initial acceleration from a standstill, or when accelerating again after either constant speed operation or coasting down, affected CVT equipped vehicles may experience a hesitation if the range switch momentarily experiences a loss of signal.
This Safety Recall Bulletin provides instructions for reprogramming the CVT-ECU with a modified software. The modified software ignores the momentary loss of the range switch signal.
BACKGROUND
When the range switch momentarily experiences a loss of signal, the CVT-ECU believes that the driver has manually shifted the selector from neutral (N) to drive (D) while the throttle is open. In response, the CVT-ECU instructs the engine ECU to reduce its torque output to prevent “shift shock” and slippage of the CVT metal belt. This reduction in engine torque can directly affect vehicle acceleration and would be perceived by the driver as vehicle hesitation.
AFFECTED VEHICLES
2015-2016 Outlander Sport/RVR with 2.0L Engine and CVT8
2016 Outlander with 2.4L Engine and CVT8
2016 Lancer with CVT8
REQUIRED OPERATIONS
- Confirm your MUT-III is updated with the latest reprogramming database.
- Reprogram the CVT-ECU with the new software. Refer to the CVT-ECU Reprogramming Chart for new software information.
NOTE: Reprogramming can only be performed with MUT-III, not MUT3-SE.
IMPORTANT: If an affected vehicle has a Malfunction Indicator Lamp (MIL) illuminated before reprogramming, and DTCs are listed in the TCM memory, diagnose and repair those DTCs per the service manual before reprogramming. DO NOT reprogram the CVT-ECU until the reason(s) for other DTCs being set is corrected.
EQUIPMENT
The following equipment is needed to reprogram the CVT-ECU.
- VCI (Vehicle Communication Interface) or VCI Lite – MB991824 or MB992744.
- MEDIC Laptop/Tablet with A/C power adapter – 520924, or FZG1MK2.
- MUT-III main harness ‘A’ (blue connector at the DLC end) – MB991910 or MB992745.
- USB 2.0 cable – MB991827 or MB992747.
- MEDIC 3.5/4 update at 408 or higher.
- For Standalone MUT-III units, MUT-III Reprogramming Database N16071 or higher.
CVT-ECU REPROGRAMMING CHART
| Model | ECU Part Number | Data No. | Software Part Number | |
|---|---|---|---|---|
| Previous | New | |||
| 2015 Outlander Sport/RVR 4B11 (GA0W; F1CJC, W1CJC) | 8631B287 | 8631B780 | 8631B287 0A to 8631B287 0C | 8631B287 0D |
| 2016 Outlander Sport/RVR 4B11 (GA0W; F1CJC, W1CJC) | 8631B462 | 8631B782 | 8631B462 0A to 8631B462 0C | 8631B462 0D |
| 2016 Outlander 4J12 (GF0W; F1CJC, W1CJC) | 8631B371 | 8631B788 | 8631B371 0A to 8631B371 0C | 8631B371 0D |
| 2016 Lancer 4B11 (CY0A, CX0A; F1CJC, W1CJC) | 8631B482 | 8631B802 | 8631B482 0A to 8631B482 0B | 8631B482 0C |
| 2016 Lancer 4B12 (CY0A, CX0A; F1CJC, W1CJC) | 8631B483 | 8631B803 | 8631B483 0A to 8631B483 0B | 8631B483 0C |
REPAIR PROCEDURE
- Verify that the CVT-ECU has not already been updated to the latest S/W number in the table above. If the CVT-ECU is at the latest level, reprogramming is not necessary.
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For MEDIC 3.5/4 users only: (MUT-III users go to step 5)
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● Select “Special Function” ● Select “ECU Reprogramming” ● Select “Database File Display-CAN” ● Confirm the database number displayed at the top right of the chart is N16071 or higher
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REPROGRAMMING PROCEDURE
To ensure that the vehicle battery maintains 12V during the procedure, hook-up a battery charger to the vehicle during the procedure.
- Connect the equipment as follows:
- Turn the MEDIC PC/tablet on. If the battery indicator in the lower right hand corner of the screen does not show a full charge, it is recommended that either the battery be charged prior to beginning, or be used with the A/C power adaptor connected.
- Connect the USB cable to the VCI/VCI Lite.
- When the laptop/tablet displays the MUT-III main screen, connect the USB cable to the device.
- Connect the MUT-III main harness with the blue DLC connection to the VCI/VCI Lite.
- Connect the blue connection of the MUT-III main harness to the vehicle’s data link connector.
- Turn the VCI power switch ON . Verify that the indicator lamp in the upper right corner of the screen is green.
NOTE: VCI and MEDIC 3.5 Laptop shown for illustration purposes only.
- Turn the ignition switch to the “ON” position.
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NOTE: Reprogramming can only be performed with MUT-III, not MUT3-SE.
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NOTE: In the next step, if the “pop-up” box does not appear, change “Tab” to TIR then back to MUT-III (the pop-up box should then appear).
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IF ECU IS ALREADY AT LATEST VERSION
 | If the message seen at left is displayed, the ECU software is already at the most current level. Do not continue with the reprogramming procedure. This Recall is complete; note on the RO that the flash was not necessary and still submit a recall claim.
Click the check mark to clear the window, then click the Home icon at the lower left corner of the screen to return to the System Select main page. Turn the ignition switch to the OFF position and disconnect the MUT-III. Turn off and disconnect the battery charger. Conduct normal diagnosis per the service manual. If a “Complete Reprogramming” message does not appear, continue with the reprogramming procedure. |
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NOTE: Refer to the CVT-ECU Reprogramming Chart on page 2 for the new file names.
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NOTE: Do not disturb the cables or turn off the ignition during reprogramming. |
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 | NOTE: If, in some cases, the check mark button at the bottom is not active, perform the following:
1) Select the System name that is underlined (for example, TPMS, as shown on left). 2) Select the appropriate option for the vehicle. 3) Click on the check mark. Wait until MUT-III is finished and click the check mark again to confirm. NOTE: For “Loading Option Setup,” where the options are “Can see P/N on ECU body” or “Can’t see P/N on ECU body,” refer to TIN-16-00-002’s “Loading Option Setup” on pages 6-11. (These pages apply to MUT-III as well as MUT3-SE.) |
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a. If DTCs return after reprogramming, click the check mark to clear the window. Diagnose and repair per the Service Manual. b. If DTCs do not return, click the check mark to clear the window, then click the home icon at the lower left of the screen to return to the main menu. |
- Turn off the ignition switch and disconnect the MUT-III. Turn off and disconnect the battery charger.
- Test drive the vehicle to confirm proper operation and the MIL does not illuminate.
PARTS INFORMATION
No parts are required for the completion of this recall.
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MITSUBISHI | LANCER | 2016 |
| MITSUBISHI | OUTLANDER | 2016 |
| MITSUBISHI | OUTLANDER SPORT | 2015-2016 |
19 Associated Documents
Recall Acknowledgement
RCAK-16V563-9567.pdf 247.412KB
ISSUED Owner Notification Letter(Part 577) – 2015 Outlander Sport Vehicles
RCONL-16V563-1526.pdf 144.513KB
ISSUED Owner Notification Letter(Part 577) – 2015-2016 Outlander Sport, and 2016 Outlander and Lancer Vehicles
RCONL-16V563-9941.pdf 41.544KB
Defect Notice 573 Report
RCLRPT-16V563-5583.PDF 217.814KB
Manufacturer Notices(to Dealers,etc)
Remedy Instructions and TSB
RCRIT-16V563-4225.pdf 1996.409KB
Remedy Instructions and TSB
RCRIT-16V563-1022.pdf 1702.227KB
Miscellaneous Document
RMISC-16V563-2093.pdf 578.874KB
Miscellaneous Document
RMISC-16V563-7136.pdf 132.397KB
Recall Quarterly Report #1, 2016-3
RCLQRT-16V563-5849.PDF 214.533KB
Manufacturer Notices(to Dealers,etc)
RCMN-16V563-9032.pdf 295.588KB
Manufacturer Notices(to Dealers,etc)
RCMN-16V563-1390.pdf 294.815KB
Miscellaneous Document
RMISC-16V563-0401.pdf 131.582KB
Miscellaneous Document
RMISC-16V563-2933.pdf 438.408KB
Recall Quarterly Report #4, 2017-2
RCLQRT-16V563-7450.PDF 214.831KB
Recall Quarterly Report #2, 2016-4
RCLQRT-16V563-9679.PDF 214.635KB
Recall Quarterly Report #3, 2017-1
RCLQRT-16V563-7063.PDF 214.738KB
Recall Quarterly Report #5, 2017-3
RCLQRT-16V563-7280.PDF 214.941KB
Recall Quarterly Report #6, 2017-4
RCLQRT-16V563-7582.PDF 215.029KB
LatestRecalls Documents
Reprogramming
J2534 Reprogramming - Mitsubishi
Introduction
Mitsubishi Motors North America, Inc. offers J2534-1 Powertrain Control Module (PCM) re-flash capability in accordance with CARB & EPA regulations. Mitsubishi Motors vehicles use re-flashable PCMs starting with the 1998 model year. Before attempting a re-flash of a Mitsubishi PCM, you must obtain a validated J2534-1 pass-thru device. In addition, you must only re-flash a Mitsubishi PCM when a specific Mitsubishi Motors Technical Service Bulletin (TSB) calls for it. All TSBs are available in the Service Information portion of this website. In some cases, re-flash procedures are accompanied by replacement of parts or other related procedures. Failure to follow these guidelines may result in an unsatisfactory repair.
What is J2534-1?
J2534-1 is a Society of Automotive Engineers (SAE) standard that enables the use of a J2534-1 pass-thru device (available through Special Tool Manufacturers) and a personal computer to re-program a PCM with updated instructions, as well as perform other procedures on some PCMs. Mitsubishi Motors vehicles use re-flashable PCMs starting with the 1998 model year. Before attempting a re-flash of a Mitsubishi PCM, you must obtain a validated J2534-1 pass-thru device. In addition, you must only re-flash a Mitsubishi PCM when a specific Mitsubishi Motors Technical Service Bulletin (TSB) calls for it. All TSBs are available in the Service Information portion of this website. In some cases, re-flash procedures are accompanied by replacement of parts or other related procedures. Failure to follow these guidelines may result in an unsatisfactory repair.
There are two distinct families of PCMs, based on the communication protocol used for re-flashing. Each family of PCMs requires a specific software solution available on this website as follows:
- Legacy PCMs Refer to (Reprogramming System Identification Chart) for details (ISO9141) protocol for re-flash communication. A software application, Update Manager, is required to re-flash this type of PCM. Update Manager consists of 2 parts, Update Manager A & Update Manager B. Use Update Manager A to determine the current PCM instruction level (current flash level), known as ROM-ID. Then use Update Manager B to re-flash the PCM with re-flash files and other support files downloaded from this website. If installed for the first time, some K-Line PCM's require additional initialization procedures - for example, Immobilizer Key Code Transfer. To perform these initialization procedures, a MUT-III Special tool must be used. Please refer to the "Special Tool" section of this webpage for details.
- The latest technology PCMs Refer to (Reprogramming System Identification Chart) use CAN protocol for re-flash communication. In addition, some CAN-based PCMs require additional initialization procedures if installed in a vehicle for the first time, such as VIN writing, Variant Coding (programming specific vehicle attributes) and Immobilizer Key Code Transfer. All procedures are done using the MUT3-SE CAN Passthru application available for download from this website. Use MUT3-SE CAN Passthru to obtain the PCM Part number, VIN stored in the PCM (necessary before any other procedures). Then download additional software components and support files through MCDS Server to enable the MUT3-SE CAN Pass-Thru application to perform other procedures as needed.
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SEOCONTENT-START
AFFECTED VEHICLES
MODEL: 2015 Outlander Sport/RVR
This notice applies to your vehicle, _________________.
Date: October, 2016
Re: Customer Satisfaction Campaign SC-15-003
Dear FIRSTNAME LASTNAME,
Mitsubishi Motors strives to build vehicles with the highest level of quality, and continuously improve that quality with every vehicle built. To help assure continued satisfaction with your Mitsubishi vehicle, we are urging that the following product improvement be performed, as soon as possible. Failure to have this campaign timely completed may result in damage to your vehicle’s transmission.
Our records indicate that you have not yet responded to previous notification letters for Customer Satisfaction Campaign SC-15-003 and Safety Recall Campaign SR-16-006. Please do so immediately.
Recommended Product Improvement:
Certain vehicles with CVT-8 transmissions may exhibit a shudder condition at low speeds (10 – 40 mph), or a surge/flare of engine rpm at higher speeds. This may be caused by a malfunctioning of the CVT’s hydraulic pressure control software. In the worst case scenario, with continued driving under these conditions, the CVT belt may become damaged, causing a warning light to come on. Continued operation under these conditions can eventually cause damage to your vehicle’s transmission. A CVT-ECU update is available to address this potential software malfunction.
What your dealer will do:
Your local Mitsubishi dealer will reprogram the CVT-ECU; this repair will take from 0.3 to 0.6 hours to complete. In extreme cases, the transmission may need to be replaced; this repair will take approximately 6.8 to 8.2 hours. However, the dealer may need your vehicle for a longer period of time. Every effort will be made to minimize your inconvenience.
What you should do:
Please contact your local Mitsubishi dealership to schedule an appointment to complete Customer Satisfaction Campaign SC-15-003 and Safety Recall Campaign SR-16-006. The CVT-ECU reprogramming that your Mitsubishi dealership will perform satisfies the requisites of both Customer Service Campaign SC-15-003 and Safety Recall Campaign SR-16-006. Although not required, it is recommended to bring this letter when you take your vehicle into the dealership.
If you have any questions regarding this customer satisfaction campaign, please contact us:
Mitsubishi Customer Relations Department
P.O. Box 6400
Cypress, CA 90630-0064
Phone 1-888-648-7820
Hours: Monday – Friday 7 a.m. – 4 p.m. Pacific Time
If you have already encountered a problem with the CVT-8 transmission and had it reprogrammed or replaced as a result of this specific condition and have paid for the repair, you may send your original repair order or invoice, and original receipt/proof of payment to the following address for reimbursement consideration:
Mitsubishi Customer Relations Department, P.O. Box 6400, Cypress, CA 90630-0064
We appreciate your prompt attention to this matter, and apologize for any inconvenience.
Sincerely,
Mitsubishi Motors North America, Inc. C1512Z
*****************************************************************************************************
SERVICE CAMPAIGN BULLETIN The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com). Copyright 2016, Mitsubishi Motors North America, Inc. Continued (4476) SUBJECT: POTENTIAL TRANSMISSION SHUDDER/SURGE − SERVICE CAMPAIGN − REVISED No: SC−15−004REV DATE: October, 2016 MODEL: 2016 Outlander CIRCULATE TO: [X] GENERAL MANAGER [X] PARTS MANAGER [X] TECHNICIAN [X] SERVICE ADVISOR [X] SERVICE MANAGER [X] WARRANTY PROCESSOR [X] SALES MANAGER This bulletin supercedes SC−15−004, issued December 2015, to provide clarification regarding vehicles covered by both SC−15−004 and SR−16−006 “CVT Hesitation − Safety Recall Campaign.” Revisions are italicized and indicated by . PURPOSE Certain vehicles with CVT‐8 transmissions may exhibit a shudder condition at low speeds (10 – 40 mph), or a surge/flare of engine rpm at higher speeds. This may be caused by a malfunctioning of the CVT’s hydraulic pressure control software. In the worst case scenario, with continued driving under these conditions, the CVT belt may become damaged, causing a warning light to turn on. This campaign bulletin instructs dealers to refer to SR-16-006 to reprogram the CVT-ECU on all affected vehicles. In the rare case that the customer informs the dealer they have experienced a shudder or surge condition, dealers are instructed to reprogram the CVT-ECU, then follow the procedure for shudder/surge condition as outlined in this bulletin. AFFECTED VEHICLES Certain 2016 Outlander vehicles with 2.4L engine and CVT‐8 transmission built from May 11, 2015 to November 2, 2015. !! IMPORTANT !! If the CVT-ECU was previously reprogrammed as part of SR-16-006 “CVT Hesitation – Safety Recall Campaign” and the customer did not inform the dealer that they had experienced a shudder or surge condition, this Service Campaign does not apply. The CVT-ECU reprogramming for SR-16-006 includes all the necessary programming fixes for this Service Campaign. !! IMPORTANT !! If a vehicle has SC-15-004 and SR-16-006 open, and the customer does not inform the dealer that they had experienced a shudder or surge condition, complete SR-16-006 only. !! IMPORTANT !! If a vehicle has SC-15-004 and SR-16-006 open, and in the rare case that the customer informs the dealer that they had experienced a shudder or surge condition, complete SR-16-006 and follow SC-15-004’s procedure for shudder/surge condition. IMPORTANT To maximize customer satisfaction with the quality of their vehicle, affected new or used inventory vehicles should be remedied before the vehicle is delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this service campaign. CUSTOMER NOTIFICATIONS A letter will be sent to all owners of affected vehicles that have not had SC-15-004 and SR-16-006 completed, requesting they schedule an appointment with their local Mitsubishi dealer to have their vehicle remedied. A copy of the customer notification letter appears at the end of this bulletin. SC−15−004REV REQUIRED OPERATIONS Before starting this campaign procedure, CHECK THE WARRANTY SUPERSCREEN to verify if the vehicle is an affected VIN for this campaign and this campaign procedure has not already been completed. REQUIRED EQUIPMENT The following equipment is needed to read and erase DTCs from all ECUs: VCI (Vehicle Communication Interface) or VCI Lite – MB991824 or MB992744V. MEDIC Laptop/Tablet with A/C power adapter – 520924, or FZG1MK2. MUT-III main harness ‘A’ (blue connector at the DLC end) – MB991910 or MB992745V. USB 2.0 cable – MB991827 or RRAR1MBR-108L. SERVICE CAMPAIGN FLOW CHART SC−15−004REV PROCEDURE FOR SHUDDER/SURGE CONDITION (Only if Reported by Customer) Confirm SR−16−006 completion of Follow this procedure ONLY if customer has reported experiencing a shudder or surge condition. 1. Verify that the vehicle has been reprogrammed according to SR-16-006. 2. Test drive the vehicle to see if the shudder/surge condition can be duplicated. Refer to FIGURE 1 and FIGURE 2: Setup MUT-III with the applicable Drive Record parameters, then follow the Test Drive procedures to duplicate these conditions. For instructions on setting up Drive Recordings, go to: MDL > service > systems > Techline > Techline Videos. Under “Service Videos” scroll down to “MUT III” and select “MUT III Drive Recorder Setup.” ! WARNING Test drive route should be relatively free from other traffic so you can safely conduct the test and concentrate on vehicle operation and performance. ALWAYS follow all traffic laws and safe driving practices. FIGURE 1. Test Drive Procedure for Duplicating CVT-8 Shudder Drive Record Items: #15: Accelerator Position #20: Primary Pressure #21: Secondary Pressure #4: Vehicle Speed FIGURE 2. Test Drive Procedure for Duplicating CVT-8 Surge/Flare Drive Record Items: #11: Engine Revolution #56: Gear Position (Manual Mode) #9: Primary Speed #13: Real Change Gear Ratio #10: Secondary Speed #4: Vehicle Speed 3. Was the shudder/surge condition duplicated? YES – Go to step 4. NO – Repair is complete. Return vehicle to customer. 4. Create a Techline case. 5. Attach the following Drive Recording Data from MUT-III to the Techline case. Shudder Surge/Flare No. Description No. Description 15 Accelerator Position 11 Engine Revolution 20 Primary Pressure 56 Gear Position (Manual Mode) 21 Secondary Pressure 9 Primary Speed 4 Vehicle Speed 13 Real Change Gear Ratio 10 Secondary Speed 4 Vehicle Speed 6. Contact Techline for assistance. 7. Order the applicable new CVT−8 transmission assembly. 8. Replace the CVT−8 transaxle, flush the external cooler, and perform the CVT ECU coding procedures found in TSB−15−23−001. PARTS INFORMATION Use the genuine Mitsubishi Parts listed below: NOTE: ONLY order a new CVT−8 transmission after completing the “Procedure for Shudder/Surge Condition” in this Service Campaign. Description Part Number Quantity CVT−8 Transmission Assembly (2WD) 2700A435 1 CVT−8 Transmission Assembly (AWD) 2700A406 1 Transmission Fluid: Mitsubishi Motors Genuine CVTF−J4 MZ320185 7.1 L (7.5 qt) WARRANTY INFORMATION CVT−ECU reprogramming must be claimed per SR−16−006 only. If the CVT-ECU was previously reprogrammed as part of SR-16-006 “CVT Hesitation – Safety Recall Campaign” and the customer did not inform the dealer that they had experienced a shudder or surge condition, this Service Campaign does not apply. There are 3 possible repair scenarios. You may only claim 1. Warranty/Recall Campaign Claim Information (USA, Puerto Rico) Enter all claims as claim type “C“ – Recall/Campaign Claims. Please follow the campaign instructions when entering each claim in order to select the applicable operation code that correctly matches up with the work that was actually performed. A claim example is provided below. Certain 2016MY Outlanders with 2.4L & CVT−8 Automatic Transmission There are 3 Possible Operations Labor Operation Labor Time 1. ’16 MY 2WD Outlander – Verify SR-16-006 completion, Test Drive & Replace CVT C1513R03 6.5 hrs 2. ’16 MY AWD Outlander – Verify SR-16-006 completion, Test Drive & Replace CVT w/o S-AWC C1513R04 7.1 hrs 3. ’16 MY AWD Outlander – Verify SR-16-006 completion, Test Drive & Replace CVT with S-AWC C1513R05 8.5 hrs SC−15−004REV Claim Header Section: After entering the required customer data, vehicle data and campaign operation number, hitting the “Save and Continue” button will automatically fill−in several fields. Note: there are 3 possible repair scenarios for this campaign. Verify that SR-16-006 has been performed and perform a test drive per the TSB–which indicates that the CVT assembly requires replacement. Only for AWD models without S-AWC. Verify that SR-16-006 has been performed and perform a test drive per the TSB–which indicates that the CVT assembly requires replacement. Only for 2WD models. Verify that SR-16-006 has been performed and perform a test drive per the TSB–which indicates that the CVT assembly requires replacement. Only for AWD models with S-AWC. Service Campaign Claim Example: Follow these instructions for this campaign. Parts: No parts are needed for the SR-16-006 CVT-ECU reprogramming. If the CVT8 requires replacement, follow the instructions in the TSB. Be sure to check if AWD vehicles have S-AWC, if the CVT had to be replaced. Labor: The full service campaign labor operation number is one of the 3 numbers shown and the allowed labor times vary. One will be automatically entered as a result of the ‘Repair Performed’ scenario you first selected from the “Vehicle” page. Verify that SR-16-006 has been performed and perform a test drive per the TSB–which indicates that the CVT assembly requires replacement. Only for 2WD models. Verify that SR-16-006 has been performed and perform a test drive per the TSB–which indicates that the CVT assembly requires replacement. Only for AWD models w/o S-AWC. Verify that SR-16-006 has been performed and perform a test drive per the TSB–which indicates that the CVT assembly requires replacement. Only for AWD models with S-AWC. 6.5 hrs 7.1 hrs 8.5 hrs Page 9 of 10 SC−15−004REV Other Charges: In rare cases, towing and/or a rental car may be necessary. The lower portion of the labor page has the fields that must be filled in if there are such charges. Page 10 of 10 SC−15−004REV
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SERVICE CAMPAIGN BULLETIN The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com). Copyright 2016, Mitsubishi Motors North America, Inc. Continued (4475) SUBJECT: POTENTIAL TRANSMISSION SHUDDER/SURGE − SERVICE CAMPAIGN − REVISED No: SC−15−003REV DATE: October, 2016 MODEL: 2015 Outlander Sport/ RVR CIRCULATE TO: [X] GENERAL MANAGER [X] PARTS MANAGER [X] TECHNICIAN [X] SERVICE ADVISOR [X] SERVICE MANAGER [X] WARRANTY PROCESSOR [X] SALES MANAGER This bulletin supercedes SC−15−003, issued November 2015, to provide clarification regarding vehicles covered by both SC−15−003 and SR−16−006 “CVT Hesitation − Safety Recall Campaign.” Revisions are italicized and indicated by . PURPOSE Certain vehicles with CVT‐8 transmissions may exhibit a shudder condition at low speeds (10 – 40 mph), or a surge/flare of engine rpm at higher speeds. This may be caused by a malfunctioning of the CVT’s hydraulic pressure control software. In the worst case scenario, with continued driving under these conditions, the CVT belt may become damaged, causing a warning light to turn on. This campaign bulletin instructs dealers to refer to SR-16-006 to reprogram the CVT-ECU on all affected vehicles. In the rare case that the customer informs the dealer they have experienced a shudder or surge condition, dealers are instructed to reprogram the CVT-ECU, then follow the procedure for shudder/surge condition as outlined in this bulletin. AFFECTED VEHICLES Certain 2015 Outlander Sport/RVR vehicles with 2.0L engine and CVT‐8 transmission built from June 25, 2014 to September 14, 2015. !! IMPORTANT !! If the CVT-ECU was previously reprogrammed as part of SR-16-006 “CVT Hesitation – Safety Recall Campaign” and the customer did not inform the dealer that they had experienced a shudder or surge condition, this Service Campaign does not apply. The CVT-ECU reprogramming for SR-16-006 includes all the necessary programming fixes for this Service Campaign. !! IMPORTANT !! If a vehicle has SC-15-003 and SR-16-006 open, and the customer does not inform the dealer that they had experienced a shudder or surge condition, complete SR-16-006 only. !! IMPORTANT !! If a vehicle has SC-15-003 and SR-16-006 open, and in the rare case that the customer informs the dealer that they had experienced a shudder or surge condition, complete SR-16-006 and follow SC-15-003’s procedure for shudder/surge condition. IMPORTANT To maximize customer satisfaction with the quality of their vehicle, affected new or used inventory vehicles should be remedied before the vehicle is delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this service campaign. CUSTOMER NOTIFICATIONS A letter will be sent to all owners of affected vehicles that have not had SC-15-003 and SR-16-006 completed, requesting they schedule an appointment with their local Mitsubishi dealer to have their vehicle remedied. A copy of the customer notification letter appears at the end of this bulletin. REQUIRED OPERATIONS Before starting this campaign procedure, CHECK THE WARRANTY SUPERSCREEN to verify if the vehicle is an affected VIN for this campaign and this campaign procedure has not already been completed. REQUIRED EQUIPMENT The following equipment is needed to read and erase DTCs from all ECUs: VCI (Vehicle Communication Interface) or VCI Lite – MB991824 or MB992744V. MEDIC Laptop/Tablet with A/C power adapter – 520924, or FZG1MK2. MUT-III main harness ‘A’ (blue connector at the DLC end) – MB991910 or MB992745V. USB 2.0 cable – MB991827 or RRAR1MBR-108L. SERVICE CAMPAIGN FLOW CHART PROCEDURE FOR SHUDDER/SURGE CONDITION (Only if Reported by Customer) Confirm SR−16−006 completion of Follow this procedure ONLY if customer has reported experiencing a shudder or surge condition. 1. Verify that the vehicle has been reprogrammed according to SR-16-006. 2. Test drive the vehicle to see if the shudder/surge condition can be duplicated. Refer to FIGURE 1 and FIGURE 2: Setup MUT-III with the applicable Drive Record parameters, then follow the Test Drive procedures to duplicate these conditions. For instructions on setting up Drive Recordings, go to: MDL > service > systems > Techline > Techline Videos. Under “Service Videos” scroll down to “MUT III” and select “MUT III Drive Recorder Setup.” ! WARNING Test drive route should be relatively free from other traffic so you can safely conduct the test and concentrate on vehicle operation and performance. ALWAYS follow all traffic laws and safe driving practices. Page 4 of 9 SC−15−003REV FIGURE 1. Test Drive Procedure for Duplicating CVT-8 Shudder Drive Record Items: #15: Accelerator Position #20: Primary Pressure #21: Secondary Pressure #4: Vehicle Speed FIGURE 2. Test Drive Procedure for Duplicating CVT-8 Surge/Flare Drive Record Items: #11: Engine Revolution #56: Gear Position (Manual Mode) #9: Primary Speed #13: Real Change Gear Ratio #10: Secondary Speed #4: Vehicle Speed 3. Was the shudder/surge condition duplicated? YES – Go to step 4. NO – Repair is complete. Return vehicle to customer. 4. Create a Techline case. 5. Attach the following Drive Recording Data from MUT-III to the Techline case. Shudder Surge/Flare No. Description No. Description 15 Accelerator Position 11 Engine Revolution 20 Primary Pressure 56 Gear Position (Manual Mode) 21 Secondary Pressure 9 Primary Speed 4 Vehicle Speed 13 Real Change Gear Ratio 10 Secondary Speed 4 Vehicle Speed 6. Contact Techline for assistance. 7. Order the applicable new CVT−8 transmission assembly. 8. Replace the CVT−8 transaxle, flush the external cooler, and perform the CVT ECU coding procedures found in TSB−15−23−001. PARTS INFORMATION Use the genuine Mitsubishi Parts listed below: NOTE: ONLY order a new CVT−8 transmission after completing the “Procedure for Shudder/Surge Condition” in this Service Campaign. Description Part Number Quantity CVT−8 Transmission Assembly (2WD) 2700A401 1 CVT−8 Transmission Assembly (AWD) 2700A403 1 Transmission Fluid: Mitsubishi Motors Genuine CVTF−J4 MZ320185 6.9 L (7.3 qt) WARRANTY INFORMATION CVT−ECU reprogramming must be claimed per SR−16−006 only. If the CVT-ECU was previously reprogrammed as part of SR-16-006 “CVT Hesitation – Safety Recall Campaign” and the customer did not inform the dealer that they had experienced a shudder or surge condition, this Service Campaign does not apply. There are only 2 possible repair scenarios for this Service Campaign. You may only claim 1. Warranty/Recall Campaign Claim Information Enter all claims as claim type “C“ – Recall/Campaign Claims. Please follow the campaign instructions when entering each claim in order to select the applicable operation codes that correctly match up with the work that was actually performed. A claim example is provided below. Certain 2015MY with 2.0L & CVT−8 Automatic Trans − Outlander Sport/RVR models. There are 2 Possible Operations Labor Operation Labor Time 1. 2WD ’15 MY Outlander Sport/RVR – Verify SR-16-006 Completion, Test Drive & Replace CVT C1512Z03 6.5 hrs 2. AWD ’15 MY Outlander Sport/RVR – Verify SR-16-006 Completion, Test Drive & Replace CVT C1512Z04 7.6 hrs Claim Header Section: After entering the required customer data, vehicle data, and campaign operation number, hitting the “Save and Continue” button, the system will automatically fill−in several fields. Please note there are 2 possible repair scenarios for this campaign. Verify that SR-16-006 has been performed and perform a test drive per the TSB–which indicates the CVT transmission assembly requires replacement. Only for 2WD models. Verify that SR-16-006 has been performed and perform a test drive per the TSB–which indicates the CVT transmission assembly requires replacement. Only for AWD models. Service Campaign Claim Example: Follow these instructions for this campaign. Parts: No parts are needed for the SR-16-006 CVT-ECU reprogramming. If the CVT requires replacement, follow the instructions in the TSB. Labor: The full service campaign labor operation number is one of the 2 numbers shown and the allowed labor times vary. One will be automatically entered as a result of the ‘Repair Performed’ scenario you first selected from the “Vehicle” page. 6.5 hrs 7.6 hrs Verify that SR-16-006 has been performed and perform a test drive per the TSB–which indicates the CVT transmission assembly requires replacement. Only for 2WD models. Verify that SR-16-006 has been performed and perform a test drive per the TSB–which indicates the CVT transmission assembly requires replacement. Only for AWD models. Other Charges: In rare cases, towing and/or a rental car may be necessary. The lower portion of the labor page has the fields that must be filled in if there are such charges.
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AFFECTED VEHICLES
MODEL: 2016 Outlander
This notice applies to your vehicle, _________________.
Date: October, 2016
Re: Customer Satisfaction Campaign SC-15-004
Dear FIRSTNAME LASTNAME,
Mitsubishi Motors strives to build vehicles with the highest level of quality, and continuously improve that quality with every vehicle built. To help assure continued satisfaction with your Mitsubishi vehicle, we are urging that the following product improvement be performed, as soon as possible. Failure to have this campaign timely completed may result in damage to your vehicle’s transmission.
Our records indicate that you have not yet responded to previous notification letters for Customer Satisfaction Campaign SC-15-004 and Safety Recall Campaign SR-16-006. Please do so immediately.
Recommended Product Improvement:
Certain vehicles with CVT-8 transmissions may exhibit a shudder condition at low speeds (10 – 40 mph), or a surge/flare of engine rpm at higher speeds. This may be caused by a malfunctioning of the CVT’s hydraulic pressure control software. In the worst case scenario, with continued driving under these conditions, the CVT belt may become damaged, causing a warning light to come on. Continued operation under these conditions can eventually cause damage to your vehicle’s transmission. A CVT-ECU update is available to address this potential software malfunction.
What your dealer will do:
Your local Mitsubishi dealer will reprogram the CVT-ECU; this repair will take from 0.3 to 0.6 hours to complete. In extreme cases, the transmission may need to be replaced; this repair will take approximately 6.8 to 8.8 hours. However, the dealer may need your vehicle for a longer period of time. Every effort will be made to minimize your inconvenience.
What you should do:
Please contact your local Mitsubishi dealership to schedule an appointment to complete Customer Satisfaction Campaign SC-15-004 and Safety Recall Campaign SR-16-006. The CVT-ECU reprogramming that your Mitsubishi dealership will perform satisfies the requisites of both Customer Service Campaign SC-15-004 and Safety Recall Campaign SR-16-006. Although not required, it is recommended to bring this letter when you take your vehicle into the dealership.
If you have any questions regarding this customer satisfaction campaign, please contact us:
Mitsubishi Customer Relations Department
P.O. Box 6400
Cypress, CA 90630-0064
Phone 1-888-648-7820
Hours: Monday – Friday 7 a.m. – 4 p.m. Pacific Time
If you have already encountered a problem with the CVT-8 transmission and had it reprogrammed or replaced as a result of this specific condition and have paid for the repair, you may send your original repair order or invoice, and original receipt/proof of payment to the following address for reimbursement consideration:
Mitsubishi Customer Relations Department, P.O. Box 6400, Cypress, CA 90630-0064
We appreciate your prompt attention to this matter, and apologize for any inconvenience.
Sincerely,
Mitsubishi Motors North America, Inc. C1513R
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This notice applies to your vehicle, _________________.
Date: August, 2016
Dear FIRSTNAME LASTNAME,
This notice has been sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Reason for notice: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect which relates to motor vehicle safety exists in certain 2015-2016 Outlander Sport, and 2016 Outlander and Lancer vehicles. During initial acceleration from a standstill, or when accelerating again after either constant speed operation or coasting down, affected CVT equipped vehicles may experience a hesitation if the range switch momentarily experiences a loss of signal. If the range switch momentarily experiences a loss of signal, this may result in reduced vehicle acceleration. Unexpected reduction in available acceleration during every day driving, such as acceleration from a stop, merging on to a freeway, or turning left against traffic, could result in an increased risk of an accident.
What you should do: Please contact your local Authorized Mitsubishi Motors dealer and schedule an appointment to have the recall remedy performed on your vehicle. When you bring your vehicle in, please show the dealer this letter. (If you misplace this letter, the dealer will still perform this inspection/repair to your vehicle, free of charge.)
What your dealer will do: The dealership will reprogram the CVT-ECU with a modified software.
How long will it take? The time needed for the inspection is approximately 0.5 hr. The dealer may need your vehicle for a longer period of time due to service scheduling issues, but every effort will be made to minimize your inconvenience.
If you experience any problem having your vehicle repaired promptly and/or at no charge, please inform us by calling the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4 p.m. (Pacific Time).
If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made promptly and/or without charge, write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
If you have already encountered a problem with the transmission hesitation due to loss of signal in the range switch and have paid for the repair, you may send your original repair order or invoice, and original receipt/proof of payment to the following address for reimbursement consideration:
Mitsubishi Customer Relations Department, P.O. Box 6400, Cypress, CA 90630-0064
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
We appreciate your prompt attention to this matter.
Sincerely,
Mitsubishi Motors North America, Inc. C1607Z
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This notice applies to your vehicle, _________________.
Date: August, 2016
Dear FIRSTNAME LASTNAME,
This notice has been sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Reason for notice: Mitsubishi Motors North America, Inc. (MMNA) has decided that defects which relates to motor vehicle safety exists in certain 2015 Outlander Sport vehicles.
(1) The hose clamp(s) used on the continuously variable transmission (CVT) fluid hoses may not have been “released” on some vehicles during the vehicle assembly line process. These hose clamp(s), if left in the open position, may not properly secure the hose end to the fitting and the hose could become disconnected from the fitting during vehicle operation. If this occurs, transmission fluid will leak out of the disconnected hose and may result in loss of drive train power and the vehicle could become inoperable. While the subject transmission hoses are not located adjacent to the exhaust manifold or the battery, transmission fluid in the presence of an ignition source can also present a fire hazard.
(2) During initial acceleration from a standstill, or when accelerating again after either constant speed operation or coasting down, affected CVT equipped vehicles may experience a hesitation if the range switch momentarily experiences a loss of signal. If the range switch momentarily experiences a loss of signal, this may result in reduced vehicle acceleration. Unexpected reduction in available acceleration during every day driving, such as acceleration from a stop, merging on to a freeway, or turning left against traffic, could result in an increased risk of an accident.
What you should do: Please contact your local Authorized Mitsubishi Motors dealer and schedule an appointment to have these recall remedies performed on your vehicle. When you bring your vehicle in, please show the dealer this letter. (If you misplace this letter, the dealer will still perform this inspection/repair to your vehicle, free of charge.)
What your dealer will do: The dealership will inspect all transmission hose clamps to confirm that they are not in the open position; clamps found in the open position will be released. The dealership will also reprogram the CVT-ECU with a modified software.
How long will it take? The time needed for the inspection and programming is approximately 1.0 hr. The dealer may need your vehicle for a longer period of time, but every effort will be made to minimize your inconvenience.
If you experience any problem having your vehicle repaired promptly and/or at no charge, please inform us by calling the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4 p.m. (Pacific Time).
If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made promptly and/or without charge, write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
If you have already encountered a problem with the transmission hose clamps and had them released, and/or have already encountered a problem with the transmission hesitation due to loss of signal in the range switch and have paid for these repairs, you may send your original repair order(s) or invoice(s), and original receipt/proof of payment(s) to the following address for reimbursement consideration:
Mitsubishi Customer Relations Department, P.O. Box 6400, Cypress, CA 90630-0064
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
Sincerely,
Mitsubishi Motors North America, Inc. C1605Z, C1606Z
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4479
* * TECHNICAL INFORMATION NOTICE * *
DATE: October 26, 2016
TO: Mitsubishi Motors US & Puerto Rico Dealer Principals, General Managers, Service Managers, and Parts Managers
RE: Bulletin Revision – Potential Transmission Shudder/Surge Service Campaign
TIN NO. TIN-15-SC-004-B
AFFECTED VEHICLES: Certain 2016 Outlander Equipped with 2.4L Engine and CVT-8 Automatic Transaxle
PURPOSE
A revised Service Campaign bulletin will be released today to address vehicles covered by SC-15-004 “Potential Transmission Shudder/Surge – Service Campaign” and SR-16-006 “CVT Hesitation – Safety Recall Campaign” in certain 2016 Outlander vehicles.
The revised service campaign bulletin includes the following instructions that dealers need to follow when encountering a vehicle included in both SC-15-004 and SR-16-006:
If the CVT-ECU was previously reprogrammed as part of SR-16-006 “CVT Hesitation – Safety Recall Campaign” and the customer did not inform the dealer that they had experienced a shudder or surge condition, this Service Campaign (SC-15-004) does not apply. The CVT-ECU reprogram for SR-16-006 includes all the necessary programming fixes for this Service Campaign.
If a vehicle has both SC-15-004 and SR-16-006 open, and the customer does not inform the dealer that they had experienced a shudder or surge condition, complete SR-16-006 only.
If a vehicle has both SC-15-004 and SR-16-006 open, and in the rare case that the customer informs the dealer that they had experienced a shudder or surge condition, complete SR-16-006, then follow SC-15-004’s procedure for shudder/surge condition.
The revised Service Campaign bulletin will be available today on MEDIC and MDL.
When checking for applicability of SC-15-004 (C1513R) and SR-16-006 (C1606Z), please check for and complete any other open campaigns. Always get the customer’s approval before completing a campaign on a customer owned vehicle.
IMPORTANT
To maximize customer satisfaction with the quality of their vehicle, affected new or used inventory vehicles should be remedied before the vehicle is delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this service campaign.
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in a recall campaign. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.
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(4450)
* * ADVANCE TECHNICAL INFORMATION NOTICE * *
DATE: August 8, 2016
TO: Mitsubishi Motors US and Puerto Rico Dealer Principals, General Managers, Service Managers, and Parts Managers
RE: CVT Hesitation – Safety Recall Campaign
ATIN NO. ATIN-16-SR-006-A
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AFFECTED VEHICLES: 2015-2016 Outlander Sport, 2016 Outlander, 2016 Lancer with CVT8
PURPOSE
A safety recall campaign will be released today for potential CVT hesitation on certain 2015-2016 Outlander Sport built between June 25, 2014 and July 8, 2016; 2016 Outlander built between May 11, 2015 and April 26, 2016; and 2016 Lancer built between October 12, 2015 and April 27, 2016. Do not deliver any affected 2015-16 Outlander Sport, 2016 Outlander, or 2016 Lancer vehicles until this recall has been performed. The Recall Bulletin outlining the repair procedure will be available today on MEDIC and MDL.
During initial acceleration from a standstill, or when accelerating again after either constant speed operation or coasting down, affected CVT equipped vehicles may experience a hesitation if the range switch momentarily experiences a loss of signal. If the range switch momentarily experiences a loss of signal, this may result in reduced vehicle acceleration. Unexpected reduction in available acceleration during every day driving, such as acceleration from a stop, merging on to a freeway, or turning left against traffic, could result in an increased risk of an accident.
Dealers are requested to reprogram the CVT-ECU with an updated software. Reprogramming can only be performed with MUT-III, not MUT3-SE.
Notification letters will be sent to owners of affected vehicles, requesting they contact their local Authorized Mitsubishi dealership to schedule an appointment to have this recall performed.
Affected new vehicle inventory VINs can be reviewed on the Mitsubishi Dealer Link in the Most Recent: Open Campaign List available under the service section of “e-reports.” Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected, and conduct this campaign prior to delivering them. When checking for applicability of this campaign (C1606Z or C1607Z), please check for and complete any other open campaigns. Always obtain the customer’s approval before completing a campaign on a customer owned vehicle.
Please note the different campaign numbers, depending on vehicle model.
2015 Outlander Sport – C1606Z
2016 Outlander, Outlander Sport, Lancer – C1607Z
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.
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4478
* * TECHNICAL INFORMATION NOTICE * *
DATE: October 26, 2016
TO: Mitsubishi Motors US & Puerto Rico Dealer Principals, General Managers, Service Managers, and Parts Managers
RE: Bulletin Revision – Potential Transmission Shudder/Surge Service Campaign
TIN NO. TIN-15-SC-003-B
AFFECTED VEHICLES: Certain 2015 Outlander Sport Equipped with 2.0L Engine and CVT-8 Automatic Transaxle
PURPOSE
A revised Service Campaign bulletin will be released today to address vehicles covered by SC-15-003 “Potential Transmission Shudder/Surge – Service Campaign” and SR-16-006 “CVT Hesitation – Safety Recall Campaign” in certain 2015 Outlander Sport vehicles.
The revised service campaign bulletin includes the following instructions that dealers need to follow when encountering a vehicle included in both SC-15-003 and SR-16-006:
If the CVT-ECU was previously reprogrammed as part of SR-16-006 “CVT Hesitation – Safety Recall Campaign” and the customer did not inform the dealer that they had experienced a shudder or surge condition, this Service Campaign (SC-15-003) does not apply. The CVT-ECU reprogram for SR-16-006 includes all the necessary programming fixes for this Service Campaign.
If a vehicle has both SC-15-003 and SR-16-006 open, and the customer does not inform the dealer that they had experienced a shudder or surge condition, complete SR-16-006 only.
If a vehicle has both SC-15-003 and SR-16-006 open, and in the rare case that the customer informs the dealer that they had experienced a shudder or surge condition, complete SR-16-006, then follow SC-15-003’s procedure for shudder/surge condition.
The revised Service Campaign bulletin will be available today on MEDIC and MDL.
When checking for applicability of SC-15-003 (C1512Z) and SR-16-006 (C1606Z), please check for and complete any other open campaigns. Always get the customer’s approval before completing a campaign on a customer owned vehicle.
IMPORTANT
To maximize customer satisfaction with the quality of their vehicle, affected new or used inventory vehicles should be remedied before the vehicle is delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this service campaign.
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in a recall campaign. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.
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| SUBJECT:
CVT HESITATION – SAFETY RECALL CAMPAIGN |
No: SR-16-006 | ||||||||||||||||||
| DATE: August, 2016 | |||||||||||||||||||
| MODEL: SEE BELOW | |||||||||||||||||||
WARRANTY INFORMATION
There is only 1 scenario. Choose the operation based on where the vehicle was built – USA or Japan.
| Scenario | Involved Models | Campaign Op# | Labor Time | Repair Description |
|---|---|---|---|---|
| 1 | Certain 2015 USA Built CVT8 2.0L Outlander Sport/RVR |
C1606Z01 | 0.3 hrs. | Reflash the CVT-ECU |
| 1 | Certain 2016 Japan Built CVT8 2.0L Outlander Sport/RVR 2.4L Outlander, Lancer |
C1607Z01 |
WARRANTY / RECALL CAMPAIGN CLAIM INFORMATION
Enter all claims as claim type ‘C’ – Recall/Campaign Claims.
Please follow these campaign instructions. A claim example is provided below.
Certain 2015-2016 MY Outlander Sport/RVR, Outlander, Lancer
Required Operation to be performed Labor Operation Labor Time
- 2015 Outlander Sport/RVR – Reflash C1606Z01 0.3 hrs.
- 2016 Outlander Sport/RVR, Outlander, Lancer – Reflash C1607Z01 0.3 hrs.
Claim Header Section:
After entering the required customer data, vehicle information, selecting the applicable repair campaign and scenario performed (please note there is only 1 possible repair scenario for this campaign), and then hitting the “Save and Continue” button, the system will automatically fill-in several fields. See the labor and parts examples on the next page.
LABOR AND PARTS
Labor:
There is only 1 possible repair scenario for this campaign. This campaign requires only reprograming of the CVT-ECU.
Scenario 1
Reprogram the CVT-ECU on involved:
- C1606Z01 for (4A) USA built 2015MY Outlander Sport/RVR models with 2.0L engines and CVT8 transmissions
- C1607Z01 for (JA) Japan built 2016MY Outlander Sport/RVR with 2.0L engines and CVT8 transmissions
- C1607Z01 also for (JA) Japan built 2016MY Outlander and 2016MY Lancer models with 2.4L engines and CVT8 transmissions.
Parts:
No parts are required or needed for this repair.
RENTAL CARS:
If there is a need to provide the owner with a rental car, claim the applicable charges in this section of the claim on the lower portion of the labor entry screen.
SEOCONTENT-END
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