November 8, 2019 NHTSA CAMPAIGN NUMBER: 19V804000
Brake Assist Vacuum Pump May Fail
Without the brake vacuum pump, the driver will experience a sudden loss of braking assist, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
NHTSA Campaign Number: 19V804
Manufacturer Mitsubishi
Motors North America, Inc.
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 2,108
Summary
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2012-2017 i-MiEV vehicles. Water may penetrate the brake assist vacuum pump, causing corrosion and a failure of the brake vacuum pump.
Remedy
MMNA will notify owners, and dealers will replace the brake vacuum pump, free of charge. The recall began January 7, 2020. Owners may contact MMNA customer service at 1-888-648-7820. MMNA’s number for this recall is SR-19-002.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mitsubishi has a Recall
SAFETY RECALL BULLETIN
| SUBJECT:
i-MiEV BRAKE VACUUM PUMP- SAFETY RECALL CAMPAIGN | No: SR-19-002 |
| DATE: January 2020 | |
| MODEL: 2012-2017 i-MiEV |
PURPOSE
This Safety Recall Bulletin provides instructions for replacing the brake vacuum pump with a countermeasure one. The countermeasure brake vacuum pump features improved sealing and anti-corrosion performance.
BACKGROUND
Due to the design of the brake vacuum pump, water may penetrate into the brake vacuum pump, causing corrosion. If sufficient corrosion occurs, the brake vacuum pump may become inoperable. If the brake vacuum pump becomes inoperable, this may result in increased stopping distances, which can increase the risk of a crash.
AFFECTED VEHICLES
2012 – 2017 i-MiEV vehicles
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/ deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.
CUSTOMER NOTIFICATION
A letter will be sent to all owners of affected vehicles telling them to contact their local Authorized Mitsubishi Motors dealer to have the brake vacuum pump replaced. A sample copy of the customer notification letter appears at the end of this bulletin.
VACUUM PUMP REPLACEMENT PROCEDURE
- REMINDER: If the vehicle is not equipped with the optional OEM navigation unit, please record all radio station presets and reprogram them when repairs are completed.
- With the electric motor switch in the “OFF” position, set the parking brake and open the hood. Remove the 12V battery cover and disconnect the negative (-) terminal of the battery. Wait at least 60 seconds. Insulate the disconnected negative (-) terminal with electrical tape.
WARNING
To avoid damaging the electric motor unit components, do not disconnect the 12V battery negative (—) terminal for 1 minute after turning the electric motor switch to “LOCK” (OFF).
- Open the liftgate.
- Fold the rear seatbacks forward into the passenger compartment.
- Remove and store the rear access cover.
- Unscrew the four wing nuts from the power unit inspection lid and open the lid to gain access to the brake vacuum pump.
- The brake vacuum pump is located on the right side of the motor compartment.
The pump assembly fitted to 2010 – early 2012 models is an all-metal construction.
For late 2012 models and later, the pump assembly can be all metal or have a black metal motor housing with a black plastic pump housing and cover.
- Squeeze the vacuum hose clamp and slide it to the center of the vacuum hose.
REMINDER: For re-installation, note the position of the vacuum hose clamp on the vacuum hose.
- Gently pull vacuum hose off of the brake vacuum pump pipe.
REMINDER: For re-installation, note position of the vacuum hose on the brake vacuum pump pipe.
- Disconnect the brake vacuum pump electrical connector.
- Unclip the brake vacuum pump electrical connector mount from the vehicle’s body.
- Remove three 12 mm bolts to disconnect the brake vacuum pump assembly.
CAUTION
To prevent damage to the brake vacuum pump electrical connector, make sure it is disconnected from the brake vacuum pump prior to removal.
- Remove three 10 mm bolts and unclip the wire harness to disconnect the brake vacuum pump from its bracket.
- Replace the brake vacuum pump with the new unit.
NOTE:
The affected brake vacuum pump can be all metal or have a black metal motor housing and a plastic pump housing. Replacement pumps have a black metal motor housing and a plastic pump housing.
- Reattach the wire harness clip to the bracket first, then reinstall the three 10mm bolts. Doing so will ensure the brake vacuum pump is installed correctly to the bracket.
NOTE: Use hand tools only. Torque specification is 44 + 8 in-lb (5 + 1 N-m).
- Secure the brake vacuum pump assembly to the vehicle by reinstalling the three 12 mm bolts.
NOTE: Use hand tools only. Torque specification is 84 + 30 in-lb (9.5 + 3.5 N-m).
- Clip the brake vacuum pump electrical connector mount to the body of the vehicle.
- Reconnect the brake vacuum pump connector.
- Reinstall the vacuum hose according to the location noted in step 8.
- Reinstall the vacuum hose clamp according the the location noted in step 7.
- Close the power unit inspection lid and reinstall the four wing nuts. Replace the rear access cover and close the liftgate. Set the rear passenger seatbacks to their original position.
- Remove the electrical tape and reconnect the negative (—) terminal of the 12V battery. Reinstall the battery cover.
NOTE: Use hand tools only. Torque specification for the negative (—) terminal is 44 + 8 in-lb (5 + 1 N-m). Torque specification for the battery cover is 35 + 8 in-lb (4 + 1 N-m).
- Turn the electric motor switch to “ON”. Release the parking brake and confirm the “READY” lightis on. With the gear selector in “P” (Park), fully depress the brake pedal (as you normally would when bringing a moving vehicle to a complete stop) three times. Refer to the chart below to verify if the brake vacuum pump was successfully installed.
| Brake Vacuum Pump Operation Verification | |||
| Fully Depress Brake Pedal Successively Three Times | Brake Warning Buzzer | Brake Warning Lamp | Judgement |
| Beeps Intermittently or No sound is Heard | Flashes Intermittently or Off | Normal / Pass | |
| Continuous sound | ON | Abnormal – Diagnose Per Service Manual | |
- Reinstall the 12V auxiliary battery cover and plastic nut. Close the hood.
- Fully charge the i-MiEV Main drive lithium-ion battery. Set the clock. If the vehicle is notequipped with MMCS Navigation, set radio station presets previously noted before returning the vehicle to the customer.
PARTS INFORMATION
Use the genuine Mitsubishi Part listed below:
| Description | Part Number |
| Vacuum Pump, EV Brake Booster | MW400261 |
WARRANTY INFORMATION
There is only 1 repair scenario for each specific campaign number. Involved vehicles can only be in one campaign.
WARRANTY / RECALL CAMPAIGN CLAIM INFORMATION
Enter all claims as claim type ‘C’ – Recall/Campaign Claims.
Please follow the campaign instructions when entering each claim. See the claim example is provided below.
Certain 2012-2017 MY i-MiEV models.
Recall Claim Header Section:
After entering the required customer data, vehicle information, selecting the applicable repair campaign and scenario performed (please note there is only 1 possible repair scenario for this campaign), and then hitting the “Save and Continue” button, the system will automatically fill-in several fields.
LABOR OPERATIONS:
There is only 1 possible repair scenario for this campaign.
| Involved Models | Campaign Op# | Labor Time | Repair Description |
| Certain 2012-2017 i-MiEV | C1902R01 | 0.4 hrs. | Replace brake vacuum pump |
RENTAL CARS:
If there is a need to provide the owner with a rental car, claim the applicable charges in this section of the claim on the lower portion of the labor entry screen.
NOTE: Rental cars applicable in the US and Puerto Rico only.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, .
Date: January 2020
Dear FIRSTNAME LASTNAME,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Reason for notice:
Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect which relates to motor vehicle safety exists in certain 2012 – 2017 i-MiEV vehicles. Due to the design of the brake vacuum pump, water may penetrate the brake vacuum pump, causing corrosion. If sufficient corrosion occurs, the brake vacuum pump may become inoperable. If the brake vacuum pump fails, this may result in a sudden loss of braking assist, and increased stopping distances, which can increase the risk of a crash. If the brake vacuum pump becomes inoperable, the brake warning lamp will illuminate and a continuous audible warning will sound, alerting the vehicle operator.
What you should do:
Please contact your local Mitsubishi Motors dealer and schedule an appointment to have the brake vacuum pump replaced, free of charge. When you bring your vehicle in, please show the dealer this letter. If you misplace this letter, the dealer will still perform this repair for your vehicle, free of charge.
What your dealer will do:
The dealership will replace the brake vacuum pump with a countermeasure one.
How long will it take?
The time needed for this repair is approximately 0.5 hrs. The dealer may need your vehicle for a longer period of time, but every effort will be made to minimize your inconvenience.
If you experience any problem having your vehicle repaired promptly and/or at no charge, please inform us by calling the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4 p.m. (Central Time)
If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made promptly and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
If you have already encountered a problem with the brake vacuum pump and had it replaced as a result of this specific condition and have paid for the repair, you may send your original repair order or invoice, and original receipt/proof of payment to the following address for reimbursement consideration:
Mitsubishi Motors North America Inc., Customer Relations, P.O. Box 689040, Franklin, TN 37068
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
We appreciate your prompt attention to this matter.
Sincerely,
Mitsubishi Motors North America, Inc.
C1902R
6 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| MITSUBISHI | I-MIEV | 2012-2017 |
9 Associated Documents
Manufacturer Notices(to Dealers,etc)- i-MiEV Brake Vacuum Pump Safety Recall Campaign
ISSUED Owner Notification Letter(Part 577)
RCONL-19V804-1622.pdf 101.353KB
Remedy Instructions and TSB
RCRIT-19V804-6338.pdf 552.835KB
Recall Quarterly Report #1, 2020-1
RCLQRT-19V804-5827.PDF 211.154KB
Manufacturer Notices(to Dealers,etc)- i-MiEV Brake Vacuum Pump Safety Recall Campaign
Defect Notice 573 Report
RCLRPT-19V804-7062.PDF 214.161KB
Recall Acknowledgement
Recall Quarterly Report #3, 2020-3
RCLQRT-19V804-2985.PDF 211.345KB
Recall Quarterly Report #2, 2020-2
RCLQRT-19V804-3807.PDF 211.259KB
1 Associated Investigation
Loss of Brake Power Assist
NHTSA ID: RQ19002
Dated opened: May 10, 2019
In 2013 and 2014, Mitsubishi conducted recalls 13V-031 (Mitsubishi SR-13-001) and 14V-522 (Mitsubishi SR-14-007) to address defect conditions that could result in an inoperable brake vacuum pump in certain model year (MY) 2012 (13V-031) or MY 2010 through 2014 (14V-522) Mitsubishi i-MiEV vehicles (subject recalls). Mitsubishi’s recall submissions indicated that an inoperable brake vacuum pump may result in increased stopping distance which may increase the risk of a crash. The remedy for 13V-031 involved replacing the vacuum pump with a redesigned part. Depending on the affected vehicle, the remedy for 14V-522 involved reprogramming the EV-ECU, which controls the brake vacuum pump, replacing the brake vacuum pump with a redesigned part (if necessary), or both.
From March 2018 through March 2019, the Office of Defects Investigation (ODI) received three complaints alleging loss of brake power assist due to vacuum pump failure in MY 2012 Mitsubishi i-MiEV vehicles. All three vehicles had the vacuum pumps replaced with countermeasure pumps in early-2013 under recall 13V-031 and also were subsequently remedied under 14V-522. The reported vacuum pump failures occurred approximately 5 to 6 years after the pump replacement repairs. A Recall Query has been opened to assess the failure frequency of the countermeasure vacuum pumps used as remedy parts in the subject recalls and as original equipment parts in subsequent production of Mitsubishi i-MiEV vehicles.
The following VOQ numbers are associated with this opening resume: 11078966, 11171175, 11187483.
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* * ADVANCE TECHNICAL INFORMATION NOTICE * *
DATE: November 22, 2019
TO: Mitsubishi Motors US and Puerto Rico Dealer Principals, Service Managers, and
Parts Managers
RE: i-MiEV Brake Vacuum Pump Safety Recall Campaign
ATIN NO. ATIN-19-SR-002-A
*****************************************************************************************
AFFECTED VEHICLES: Certain 2012-2017 i-MiEV vehicles
PURPOSE
On November 8, 2019, MMNA submitted to the National Highway Traffic Safety Administration
(NHTSA) a Defect Information Report regarding certain 2012-2017 i-MiEV vehicles.
Due to the design of the brake vacuum pump, water may penetrate the brake vacuum pump,
causing corrosion. If sufficient corrosion occurs, the brake vacuum pump may become
inoperable. If the brake vacuum pump becomes inoperable, this may result in increased
stopping distances, which can increase the risk of a crash.
You will be notified again when additional updates become available. In the event you receive
any direct customer inquiries regarding this issue, please refer them to the MMNA Customer
Relations Hotline at (888) 648-7820. We appreciate your patience while we make the necessary
preparations to launch this recall.
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is
sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty
Super Screen to verify whether the vehicle is involved in this recall campaign. It is a
violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or
used item of motor vehicle equipment (including a tire) covered by the notification
under a sale or lease until the defect or noncompliance is remedied.
**************************************************************************************************************
* * TECHNICAL INFORMATION NOTICE * *
| DATE: | January 7, 2020 |
| TO: | Mitsubishi Motors US and Puerto Rico Dealer Principals, Service Managers, and Parts Managers |
| RE: | i-MiEV Brake Vacuum Pump Safety Recall Campaign |
| TIN NO. | TIN-19-SR-002-B |
AFFECTED VEHICLES: Certain 2012-2017 i-MiEV vehicles
PURPOSE
A recall campaign will be released today for the brake vacuum pump on certain 2012-2017 iMiEV built from October 28, 2011 to June 10, 2016. The Recall Bulletin outlining the repair procedure will be available today on MEDIC and MDL.
Due to the design of the brake vacuum pump, water may penetrate the brake vacuum pump, causing corrosion. If sufficient corrosion occurs, the brake vacuum pump may become inoperable. If the brake vacuum pump fails, this may result in a sudden loss of braking assist, and increased stopping distances, which can increase the risk of a crash.
Notification letters are being mailed on January 7, 2020 to owners of vehicles affected by recall
SR-19-002 “i-MiEV Brake Vacuum Pump,” requesting they contact their local Authorized Mitsubishi dealership to schedule an appointment to have this recall performed. Sample copies of the letters are included in the Recall Bulletin for your reference.
Affected new vehicle inventory VINs can be reviewed on the Mitsubishi Dealer Link in the Most Recent: Open Campaign List available under the service section of “e-reports.” Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected, and conduct this campaign prior to delivering them. When checking for applicability of this campaign (C1902R), please check for and complete any other open campaigns. Always obtain the customer’s approval before completing a campaign on a customer owned vehicle.
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.
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* * ADVANCE TECHNICAL INFORMATION NOTICE * *
| DATE: | November 22, 2019 |
| TO: | Mitsubishi Motors US and Puerto Rico Dealer Principals, Service Managers, and Parts Managers |
| RE: | i-MiEV Brake Vacuum Pump Safety Recall Campaign |
| ATIN NO. | ATIN-19-SR-002-A |
AFFECTED VEHICLES: Certain 2012-2017 i-MiEV vehicles
PURPOSE
On November 8, 2019, MMNA submitted to the National Highway Traffic Safety Administration (NHTSA) a Defect Information Report regarding certain 2012-2017 i-MiEV vehicles.
Due to the design of the brake vacuum pump, water may penetrate the brake vacuum pump, causing corrosion. If sufficient corrosion occurs, the brake vacuum pump may become inoperable. If the brake vacuum pump becomes inoperable, this may result in increased stopping distances, which can increase the risk of a crash.
You will be notified again when additional updates become available. In the event you receive any direct customer inquiries regarding this issue, please refer them to the MMNA Customer Relations Hotline at (888) 648-7820. We appreciate your patience while we make the necessary preparations to launch this recall.
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Super Screen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.
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