| “This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA Campaign Number: 16V791
Manufacturer Mitsubishi
Motors North America, Inc.
Components VISIBILITY
Potential Number of Units Affected 100,082
Water Intrusion may cause Wiper Link Corrosion
Loss of wiper function can reduce visibility and increase the risk of a crash.
Summary
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain model year 2007-2013 Outlander vehicles manufactured September 8, 2006, to March 29, 2013.
In the affected vehicles, water may enter between the hood and windshield and cause the front wiper link ball joint to corrode, possibly resulting in the wiper link separating and the wipers becoming inoperative.
Remedy
MMNA will notify owners, and dealers will replace the rubber boot on the ball joint to prevent water intrusion.
Additionally, they will inspect the wiper motor crank arm for excessive play, replacing it as necessary.
These repairs will be done free of charge.
The recall began on July 28, 2017.
Owners may contact MMNA customer service at 1-888-648-7820.
MMNA’s number for this recall is SR-16-009.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mitsubishi has a Recall
| SUBJECT:
WINDSHIELD WIPER LINK – SAFETY RECALL CAMPAIGN | No: SR-16-009 | ||||||||||||||||||
| DATE: July 2017 | |||||||||||||||||||
| MODEL: 2007-2013 Outlander | |||||||||||||||||||
| CIRCULATE TO: | [ X ] GENERAL MANAGER | [ X ] PARTS MANAGER | [ X ] TECHNICIAN | ||||||||||||||||
| [ X ] SERVICE ADVISOR | [ X ] SERVICE MANAGER | [ X ] WARRANTY PROCESSOR | [ X ] SALES MANAGER | ||||||||||||||||
PURPOSE
This bulletin provides directions for replacing the windshield wiper link rod. This bulletin is meant to be used in conjunction with bulletin SR-17-003, “Windshield Wiper Motor – Safety Recall Campaign.” Certain steps in SR-17-003 must be performed before starting the Procedure in this bulletin.
BACKGROUND
In the event that water drops down through the back side of the front deck garnish (the body piece between the hood and windshield), the front wiper link ball joint may experience excessive moisture and corrode. If this occurs, the resin case of the ball joint will wear prematurely due to the ball joint corrosion and the wiper link may ultimately separate causing the windshield wipers to stop operating.
If wiper link separation occurs, the windshield wipers will become inoperative which could reduce driver visibility under certain conditions and increase the risk of a vehicle crash.
AFFECTED VEHICLES
2007 – 2013 Outlander
REQUIRED EQUIPMENT
- 19 mm Socket
- Adjustable Wrench
- Slip Joint Pliers
- Bent Nose Pliers (45 Degrees)
SR-17-003, “WINDSHIELD WIPER MOTOR – SAFETY RECALL CAMPAIGN” STEPS 1 – 21 MUST BE COMPLETED BEFORE PROCEEDING
WIPER LINK ROD ASSEMBLY REPLACEMENT PROCEDURE
Clamp the wiper link assembly at the connection pipe only.
 |
CAUTION: Clamp ONLY the connection pipe section. |
Do not remove the wiper motor side joint.
 |
|
 |
 |
|
Do NOT install link rod assembly if there is presence of water. If there is presence of water, remove excess water and dry thoroughly prior to re-installation.
 |
|
 |
CAUTION: Clamp ONLY the connection pipe section. |
 | |
 |
|
Do NOT install link plate in a slanted position.
Do NOT damage the pad.
 |
|
 |
|
Turn the link plate slowly to avoid internal damage to the wiper motor.
 |
|
 |
CAUTION: Clamp ONLY the connection pipe section. |
- Install wiper link rod to lever using the improvised tool.
The rubber seal must be properly seated. Confirm good condition of the rubber seal.
- Verify that the rubber seal is properly seated.
Confirm that the plastic case is not damaged or cracked.
CONTINUE SR-17-003, “WINDSHIELD WIPER MOTOR – SAFETY RECALL CAMPAIGN” FROM STEP 22
PARTS INFORMATION
| Part Number | Part Description |
|---|---|
| 8251A100 | WIPER LINK ROD |
WARRANTY INFORMATION
| # | Repair Procedure | Model Years | Campaign Operation | Labor Time Allowance | Part Number | |
|---|---|---|---|---|---|---|
| 1 | Wiper Link Rod Replacement | 2007-2013 | C1613R01 | 0.2 hours | 8251A100 | |
WARRANTY / RECALL CAMPAIGN CLAIM INFORMATION
Enter all claims as claim type ‘C’ – Recall/Campaign Claims.
Please follow the campaign instructions when entering each claim in order to select the applicable operation code that correctly matches up with the work that was actually performed. A claim example is provided below.
Certain 2007-2013 MY Outlander models
Claim Header Section:
After entering the required customer data, vehicle information, select the applicable campaign number and the one replacement scenario performed. Then, by hitting the “Save and Continue” button, the system will automatically fill-in several fields. See the labor parts examples on the next page.
Labor and Parts
Labor: There is 1 repair scenario for this campaign – Replace the wiper link.
Replace the wiper link: C1613R01 .2 hrs.
——————————————————
Parts: The wiper link will be the required part for this recall.
Replace with part number: 8251A100 Rod, Assembly Wiper Link (LHD)
Campaign Claim
Follow the allowed labor time and required parts to be replaced depending on the one specific campaign operation that applies to the specific vehicle. The applicable campaign operation is shown on the Superscreen.
| # | Repair Procedure | Model Years | Campaign Operation | Labor Time Allowance | Part Number | |
|---|---|---|---|---|---|---|
| 1 | Wiper Link Rod Replacement | 2007-2013 | C1613R01 | 0.2 hours | 8251A100 | |
Rental Cars and/or Towing Charges:
If there is a need to provide the owner with a rental car, claim the applicable charges in this section of the claim on the lower portion of the labor entry screen.
Loading...
Reload document 
Open in new tab
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Knoxville, TN Ted Russell Mitsubishi Dealership no longer exists. Nearest Mitsubishi dealer is Eddie Kirby’s in Chattanooga, TN, an hour and a half away. I called Mitsubishi customer service and later the Kirby’s parts department about parts 8251A100, 8250B137 and 8251A098, link, motor and rubber bushing, to have them installed by me or a local garage. They refused. It is an irresponsible customer service and budersome act that I have to spend a full days time. So, I’ll attempt to get just the root cause rubber seal to install myself. Because of Mitsubishi’s very poor reputation in the USA, nobody should buy their vehicles even though my 2007 Outlander is superior in design and performance.