SR-16-009 - Water Intrusion may cause Wiper Link Corrosion - 2007-2013 Mitsubishi Outlander

NHTSA Campaign Number: 16V791
Manufacturer Mitsubishi Motors North America, Inc.
Components VISIBILITY
Potential Number of Units Affected 100,082

 

Water Intrusion may cause Wiper Link Corrosion

Loss of wiper function can reduce visibility and increase the risk of a crash.

 

Summary

Mitsubishi Motors North America, Inc. (MMNA) is recalling certain model year 2007-2013 Outlander vehicles manufactured September 8, 2006, to March 29, 2013.

In the affected vehicles, water may enter between the hood and windshield and cause the front wiper link ball joint to corrode, possibly resulting in the wiper link separating and the wipers becoming inoperative.

 

Remedy

MMNA will notify owners, and dealers will replace the rubber boot on the ball joint to prevent water intrusion.

Additionally, they will inspect the wiper motor crank arm for excessive play, replacing it as necessary.

These repairs will be done free of charge.

The recall began on July 28, 2017.

Owners may contact MMNA customer service at 1-888-648-7820.

MMNA's number for this recall is SR-16-009.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mitsubishi has a Recall

 

SUBJECT:

WINDSHIELD WIPER LINK - SAFETY RECALL CAMPAIGN

No: SR-16-009
DATE: July 2017
MODEL: 2007-2013 Outlander
CIRCULATE TO: [ X ] GENERAL MANAGER [ X ] PARTS MANAGER [ X ] TECHNICIAN
[ X ] SERVICE ADVISOR [ X ] SERVICE MANAGER [ X ] WARRANTY PROCESSOR [ X ] SALES MANAGER

 

PURPOSE

This bulletin provides directions for replacing the windshield wiper link rod. This bulletin is meant to be used in conjunction with bulletin SR-17-003, “Windshield Wiper Motor - Safety Recall Campaign.” Certain steps in SR-17-003 must be performed before starting the Procedure in this bulletin.

 

BACKGROUND

In the event that water drops down through the back side of the front deck garnish (the body piece between the hood and windshield), the front wiper link ball joint may experience excessive moisture and corrode. If this occurs, the resin case of the ball joint will wear prematurely due to the ball joint corrosion and the wiper link may ultimately separate causing the windshield wipers to stop operating.

If wiper link separation occurs, the windshield wipers will become inoperative which could reduce driver visibility under certain conditions and increase the risk of a vehicle crash.

 

AFFECTED VEHICLES

2007 - 2013 Outlander

SR-16-009

 

REQUIRED EQUIPMENT

  • 19 mm Socket
  • Adjustable Wrench
  • Slip Joint Pliers
  • Bent Nose Pliers (45 Degrees)

SR-16-009

 

SR-17-003, “WINDSHIELD WIPER MOTOR - SAFETY RECALL CAMPAIGN” STEPS 1 - 21 MUST BE COMPLETED BEFORE PROCEEDING

 

WIPER LINK ROD ASSEMBLY REPLACEMENT PROCEDURE

Caution! Clamp the wiper link assembly at the connection pipe only.

Rotate the wiper link assembly 90 degrees upward
  1. Rotate the wiper link assembly 90 degrees upward so that the wiper motor is directly visible from the top.

CAUTION: Clamp ONLY the connection pipe section.

Caution! Do not remove the wiper motor side joint.

Pull back the rubber seal to prevent damage
  1. Pull back the rubber seal to prevent damage when performing the following steps.
bent needle nose pliers
  1. Use bent needle nose pliers to separate the wiper link rod from the wiper link assembly.
lever ball pin
  1. Use a rag to clean dirt and grease off of the lever ball pin and rubber seal.

Caution! Do NOT install link rod assembly if there is presence of water. If there is presence of water, remove excess water and dry thoroughly prior to re-installation.

 

new rubber seal (part # 8251A098)
  1. Verify that the rubber seal is not damaged. If rubber seal is damaged, replace it with a new rubber seal (part # 8251A098).
Rotate the wiper link assembly 90 degrees down so that the motor axle is facing up
  1. Rotate the wiper link assembly 90 degrees down so that the motor axle is facing up.

CAUTION: Clamp ONLY the connection pipe section.

new wiper link rod (part # 8251A100)
  1. Obtain new wiper link rod (part # 8251A100).
  2. Verify that the new wiper link rod appears as illustrated, complete with pad and link plate attached.
Install the wiper link plate to the wiper motor shaft
  1. Install the wiper link plate to the wiper motor shaft. Make sure that the link plate and wiper link rod is in the correct orientation.

Caution! Do NOT install link plate in a slanted position.

Caution! Do NOT damage the pad.

Make sure that the wiper motor shaft mark and the link plate center line are lined up
  1. Make sure that the wiper motor shaft mark and the link plate center line are lined up. Use an adjustable wrench to hold the link plate in position, to prevent link plate rotation.
    Tighten the nut to 12.5 ft-lb ± 1 ft-lb
    (17.2 ± 1.0 Nm).
To prevent damage to the plastic case, improvise a tool using a 19 mm socket taped to slip joint pliers as shown
  1. Install wiper link rod to the lever end that is opposing the wiper motor.
  2. To prevent damage to the plastic case, improvise a tool using a 19 mm socket taped to slip joint pliers as shown.

Caution! Turn the link plate slowly to avoid internal damage to the wiper motor.

Turn the link plate slowly in the direction shown
  1. Turn the link plate slowly in the direction shown by the red arrow, so that the ball pin's base is visible (for easier installation).
Rotate the wiper link assembly 90 degrees upward
  1. Rotate the wiper link assembly 90 degrees upward so that the wiper motor is directly visible from the top.

CAUTION: Clamp ONLY the connection pipe section.

  1. Install wiper link rod to lever using the improvised tool.

Install wiper link rod to lever using the improvised tool

Caution! The rubber seal must be properly seated. Confirm good condition of the rubber seal.

  1. Verify that the rubber seal is properly seated.

Caution! Confirm that the plastic case is not damaged or cracked.

rubber seal

 

CONTINUE SR-17-003, “WINDSHIELD WIPER MOTOR - SAFETY RECALL CAMPAIGN” FROM STEP 22

 

PARTS INFORMATION

Part Number Part Description
8251A100 WIPER LINK ROD

 

WARRANTY INFORMATION

# Repair Procedure Model Years Campaign
Operation
Labor Time
Allowance
Part Number
1 Wiper Link Rod Replacement 2007-2013 C1613R01 0.2 hours 8251A100

 

WARRANTY / RECALL CAMPAIGN CLAIM INFORMATION

Enter all claims as claim type ‘C’ – Recall/Campaign Claims.

Please follow the campaign instructions when entering each claim in order to select the applicable operation code that correctly matches up with the work that was actually performed. A claim example is provided below.

Certain 2007-2013 MY Outlander models

Claim Header Section:

Claim Header Section

After entering the required customer data, vehicle information, select the applicable campaign number and the one replacement scenario performed. Then, by hitting the “Save and Continue” button, the system will automatically fill-in several fields. See the labor parts examples on the next page.

 

Labor and Parts

Labor: There is 1 repair scenario for this campaign – Replace the wiper link.

Replace the wiper link: C1613R01 .2 hrs.

------------------------------------------------------
Parts: The wiper link will be the required part for this recall.

Replace with part number: 8251A100 Rod, Assembly Wiper Link (LHD)

 

Campaign Claim

Follow the allowed labor time and required parts to be replaced depending on the one specific campaign operation that applies to the specific vehicle. The applicable campaign operation is shown on the Superscreen.

# Repair Procedure Model Years Campaign
Operation
Labor Time
Allowance
Part Number
1 Wiper Link Rod Replacement 2007-2013 C1613R01 0.2 hours 8251A100

Rental Cars and/or Towing Charges:

If there is a need to provide the owner with a rental car, claim the applicable charges in this section of the claim on the lower portion of the labor entry screen.

Rental Cars and/or Towing Charges

SR-16-009

 

https://static.nhtsa.gov/odi/rcl/2016/RCRIT-16V791-7026.pdf

Download (PDF, 389KB)

 

https://static.nhtsa.gov/odi/rcl/2016/RCONL-16V791-3577.pdf

Download (PDF, 138KB)

 

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V791-3560.pdf

Download (PDF, 202KB)

 

https://static.nhtsa.gov/odi/rcl/2016/RIONL-16V791-5101.pdf

Download (PDF, 139KB)

 

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V791-0915.pdf

Download (PDF, 343KB)

 

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V791-2454.pdf

Download (PDF, 243KB)

 

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V791-9296.pdf

Download (PDF, 517KB)

 

https://static.nhtsa.gov/odi/rcl/2016/RCAK-16V791-6526.pdf

Download (PDF, 272KB)

 

 

One thought on “SR-16-009 - Water Intrusion may cause Wiper Link Corrosion - 2007-2013 Mitsubishi Outlander

  1. Knoxville, TN Ted Russell Mitsubishi Dealership no longer exists. Nearest Mitsubishi dealer is Eddie Kirby's in Chattanooga, TN, an hour and a half away. I called Mitsubishi customer service and later the Kirby's parts department about parts 8251A100, 8250B137 and 8251A098, link, motor and rubber bushing, to have them installed by me or a local garage. They refused. It is an irresponsible customer service and budersome act that I have to spend a full days time. So, I'll attempt to get just the root cause rubber seal to install myself. Because of Mitsubishi's very poor reputation in the USA, nobody should buy their vehicles even though my 2007 Outlander is superior in design and performance.

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