SR-22-004 – Engine Stall From Control Unit Software Error – 2019-2022 Mitsubishi Outlander Sport

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SUBJECT: INAPPROPRIATE CVT ECU SOFTWARE PROGRAMMING – SAFETY RECALL CAMPAIGN No: SR-22-004 DATE: AUGUST 2022 MODEL: SEE BELOW CIRCULATE TO: X GENERAL MANAGER X PARTS MANAGER X TECHNICIAN X SERVICE ADVISOR X SERVICE MANAGER X WARRANTY PROCESSOR X SALES MANAGER PURPOSE This Campaign Bulletin provides instructions to reprogram the CVT-ECU with updated software. BACKGROUND Improper software programming may cause the CVT-ECU to recognize a 0.1 second or greater temporary loss of signal from the Ignition Power Supply creating an erroneous gear ratio setting within the CVT. Should this condition occur at speeds greater than 62 mph, an over-rev condition could result in engine damage due to the CVT dropping to the lowest gear ratio. AFFECTED VEHICLES Certain 2019-2022 Outlander Sport vehicles built between 7/31/2018 – 5/11/2022 equipped with CVT and mechanical key ignition system. ATTENTION: Dealers must check 2019-2022 Outlander Sport VINs on the Warranty Superscreen to confirm if a vehicle is affected. Copyright 2022, Mitsubishi Motors North America, Inc. IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. PROCEDURE ATTENTION: • Cooling fan may turn on during reprogramming. • The battery charger must be connected to the 12V battery while updating to prevent battery discharge. A discharged battery may cause the reflash to fail, prevent the update, and the CVT-ECU may require replacement. • VERIFY THE LATEST VERSION OF SOFTWARE is installed when the update is complete. 08/09/2022 Page 1 of 11 (5226) EQUIPMENT •The following equipment is needed to reprogram the ECU:•VCI (Vehicle Communication Interface) or VCI Lite – MB991824 or MB992744•MEDIC Laptop/Tablet with A/C power adapter – 520924, or FZG1MK2•MUT III Main Harness “A” (blue connector at the DLC end) – MB991910 or MB992745•USB 2.0 Cable – MB991827 or MB992747•MEDIC 3.5/4 update at # 749 or higher •For Standalone MUT III units, MUT-III SE Reprogramming Database N220701 or higher ECU REPROGRAMMING CHART REPAIR PROCEDURE SOFTWARE/MEDIC VERSION VERIFICATION 1.Verify that the ECU has not already been updated to the latest S/W number in the table above. If the CVT ECU is at the latest level, reprogramming is not necessary. For MEDIC 3.5/4 users only: (MUT-III SEV users go to step 5) 2.Verify the MEDIC 3.5/4 is at version 3.5 and update # is 749 or higher. If your MEDIC 3.5/4 update is at least 749, continue with the Reprogramming Procedure. If your MEDIC 3.5/4 update is below 749, update your MEDIC as follows: NOTE: Reprogramming the CVT ECU with the latest database (e.g., N220701 includes all past and current reprogramming for TSBs of affected vehicles. It is not necessary to reprogram the ECU for each previous TSB. 08/09/2022 Page 2 of 11 (5226) 3.Select the MEDIC 3.5/4 Admin tab and click on “Updates”. 4.If the MEDIC update screen advises updates are available, click the “Begin” button. After all updates are complete, GO TO THE REPROGRAMMING PROCEDURE. 5.STANDALONE MUT-III SE SCAN TOOL VIEWER (STV) ONLY: (MEDIC 3.5 USERS – GO TO THEREPROGRAMMING PROCEDURE). Verify that your MUT-III SE has the most current version of the reprogramming database from the MUT-III SE Main Page. 08/09/2022 Page 3 of 11 (5226) a. Press the MUT-III SE STV icon. b. Press the ECU Reprogramming button. c. Press SDB Data List, select the reprogramming data system and press the OK button. d. Confirm that the database number displayed in the upper right above the chart is N220701 or higher. i. If the database number displayed on your MUT-III SE is N220701 or greater, continue to the next section. ii. If the reprogramming database number displayed on your MUT-III SE is lower than N220701, then the MUT-III SE database needs to be updated. iii. Once the database number is confirmed, hit the Home button to go back to the System Select screen. 08/09/2022 Page 4 of 11 (5226) NOTE: VCI Stand−alone reprogramming is not available for this procedure. The laptop/tablet and the VCI must remain connected for the entire procedure. !CAUTION DO NOT DISTURB THE HARNESS CABLES OR CONNECTIONS DURING THE REPROGRAMMING PROCESS AS IT COULD CAUSE THE CONTROL UNIT TO LOSE DATA. IF THE USB CABLE IS DISCONNECTED DURING THIS PROCEDURE, A WARNING MESSAGE WILL DISPLAY. REPROGRAMMING PROCEDURE To ensure that the vehicle battery maintains 12V during the procedure, hook- up a battery charger to the vehicle during the procedure. 1.Connect the equipment as follows: NOTE: VCI Lite and MEDIC 4.0 Toughpad shown for illustration purposes only. •Turn the MEDIC PC/tablet on. If the battery indicator in the lower right hand corner of the screen does not show a full charge, it is recommended that either the battery be charged prior to beginning or be used with the A/C power adaptor connected. •Connect the USB cable to the VCI/VCI Lite. When the laptop/tablet displays the MUT-III SE mainscreen, connect the USB cable to the device. •Connect the MUT-III SE main harness with the blue DLC connection to the VCI/VCI Lite. Connect the blue connection of the MUT-III SE main harness to the vehicle’s data link connector. •For VCI only (p/n MB991824): Turn the VCI power switch ON. Verify that the indicator lamp in the upper right corner of the screen is green. NOTE: Due to limited space it may be easiest to connect the battery charger cable onto ground point. !CAUTION Data Link Connector (Blue End) MUT−III SE Main Harness USB Cable Toughpad (back) VCI Lite 2.Turn the ignition switch to the “ON” position. 08/09/2022 Page 5 of 11 (5226) 4. Press the Model Information Display button (car icon) and verify that all of the vehicle information is correct. 5. Press the Reprogramming icon. 3.Using MEDIC, from the main page, click the “MUT-III SE STV” icon at the top center of the screen to open MUT-III SE. 6. Press on ECU Reprogramming (SDB). 7. Press ELC-AT/CVT/TC-SST from the System list and then the IMMO & Keyless & TPMS from the Loading Option Setup. 08/09/2022 Page 6 of 11 (5226) 8. The Automatic ECU Reprogramming (SDB) database screen will display. • Verify that the NEW ECU Software (2019-2022 Outlander Sport/RVR 4B11 F/W1CJC. Change target ratio from lowest to actual ratio when CVT-ECU wake up.) Refer to the Software Chart on page 1 if necessary.) • Press the OK button. 9. Press the OK button to start reprogramming. 10. Once the reprogramming is initiated, the screen will indicate the reprogramming progress. It may take 4-5 minutes to complete. NOTE: Do not disturb the cables or turn off the ignition during reprogramming to prevent damage to the ECU. 08/09/2022 Page 7 of 11 (5226) 11. Once reprogramming is completed, turn the ignition switch to OFF and then press the OK button to confirm the reprogramming results. 12. Software Verification Procedure: Turn the ignition switch back into the ON position and press the Special Function under the ELC-AT/CVT/TC-SST. 13. Press ECU information found under Special Function. 08/09/2022 Page 8 of 11 (5226) 14. Verify that the Software Version has been updated from 111803 or 111903 to 111804 or 111904. 15. Press the ALL DTC button. 08/09/2022 Page 9 of 11 (5226) 16. Press the Erase and Read all DTCs button to initiate DTC confirmation. 17. Press the OK button to erase all DTCs. 18. Using a ball-point pen, enter the appropriate ECU part number, Software Part Number (ROM ID#), this Technical Service Bulletin number, your dealer code, and the current date on the Engine Compartment/Control Module Label (p/n MSSF024G00). The Vendor Code is not applicable. The label is available from your facing PDC. 19. Test drive the vehicle to confirm proper operation. 08/09/2022 Page 10 of 11 (5226) PARTS INFORMATION WARRANTY / RECALL CAMPAIGN CLAIM INFORMATION Enter all claims as claim type ‘C’ – Recall/Campaign Claims. Please follow the campaign instructions when entering each claim. See the claim example provided below. C2204R01 After entering the required customer data, vehicle information, selecting the applicable repair campaign and scenario performed, click the “Save and Continue” button. The system will automatically fill-in several fields. IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Engine Compartment/Control Module Label MSSF024G00 PART PART NUMBER 08/09/2022 Page 11 of 11 (5226) OPERATION NATURE CODE CAUSE CODE LABOR OPERATION TIME ALLOWANCE SOFTWARE UPDATE 4BU 59D C2204R01 0.3 HOURS

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MITSUBISHI MOTORS NORTH AMERICA, INC. PO Box 689040 Franklin, TN 37068 This notice applies to your vehicle, . NHTSA Recall 22V-563 Date: August 2022 Dear FIRSTNAME LASTNAME, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Reason for notice: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect which relates to motor vehicle safety exists in certain 2019-2022 Outlander Sport vehicles equipped with continuously variable transmissions (CVT) and mechanical key ignition systems. A software error in the transmission control unit (CVT-ECU) may incorrectly reduce the transmission gear ratio at high speeds, which can result in an engine stall. An engine stall can increase the risk of a crash. What you should do: Please contact your local Mitsubishi Motors dealer and schedule an appointment to have the CVT-ECU reprogramed, free of charge. When you bring your vehicle in, please show the dealer this letter. If you misplace this letter, the dealer will still perform this repair on your vehicle, free of charge. What your dealer will do: The dealership will reprogram the CVT-ECU with modified software. How long will it take? The time needed for the reprogramming is approximately 30 minutes. The dealer may need your vehicle for a longer period of time, but every effort will be made to minimize your inconvenience. If you experience any problem having your vehicle repaired promptly and/or at no charge, please inform us by calling the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4 p.m. (Central Time). If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made promptly and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. If you have already encountered a problem with the CVT-ECU and had it replaced as a result of this specific condition and have paid for the repair, you may send your original repair order or invoice, and original receipt/proof of payment to the following address for reimbursement consideration: Mitsubishi Motors North America Inc., Customer Relations, P.O. Box 689040, Franklin, TN 37068. If you no longer own this vehicle, please complete and return the attached Change of Ownership card or contact Customer Relations at 888-648-7820. If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations. We appreciate your prompt attention to this matter. Sincerely, Mitsubishi Motors North America, Inc. C2204R

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** TECHNICAL INFORMATION NOTICE ** DATE: TO: RE: August 19, 2022 Mitsubishi Motors US and Puerto Rico Dealer Principals, General Managers, Sales Managers, Service Managers, and Parts Managers INAPPROPRIATE CVT ECU-SOFTWARE PROGRAMMING – SAFETY RECALL CAMPAIGN ATIN NO. TIN-22-SR-004A AFFECTED VEHICLES: Certain 2019-2022 Outlander Sport vehicles PURPOSE Notification letters for approximately 76,000 vehicles affected by recall SR-22-004 “INAPPROPRIATE CVT ECU-SOFTWARE PROGRAMMING”, will be mailed to owners on August 24, 2022, requesting that they contact their local Authorized Mitsubishi dealership to schedule an appointment to have this recall performed. A sample copy of the owner notification letter is included below for your reference. Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect which relates to motor vehicle safety exists in certain 2019-2022 Outlander Sport vehicles equipped with continuously variable transmissions (CVT) and mechanical key ignition systems. A software error in the transmission control unit (CVT-ECU) may incorrectly reduce the transmission gear ratio at high speeds, which can result in an engine stall. An engine stall can increase the risk of a crash. Affected new vehicle inventory VINs can be reviewed on the Mitsubishi Dealer Link in the Most Recent: Open Campaign List available under the service section of “e-reports”. Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected and complete this campaign prior to delivering them. When checking for applicability of this campaign (C2204R), please check for and complete any other open campaigns. Always obtain the customer’s approval before completing a campaign on a customer owned vehicle. IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. 08/16/2022 Page 1 of 2 (5248) SAMPLE MITSUBISHI MOTORS NORTH AMERICA, INC. PO Box 689040 Franklin, TN 37068 This notice applies to your vehicle, . NHTSA Recall 22V-563 Date: August 2022 Dear FIRSTNAME LASTNAME, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Reason for notice: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect which relates to motor vehicle safety exists in certain 2019-2022 Outlander Sport vehicles equipped with continuously variable transmissions (CVT) and mechanical key ignition systems. A software error in the transmission control unit (CVT-ECU) may incorrectly reduce the transmission gear ratio at high speeds, which can result in an engine stall. An engine stall can increase the risk of a crash. What you should do: Please contact your local Mitsubishi Motors dealer and schedule an appointment to have the CVT-ECU reprogramed, free of charge. When you bring your vehicle in, please show the dealer this letter. If you misplace this letter, the dealer will still perform this repair on your vehicle, free of charge. What your dealer will do: The dealership will reprogram the CVT-ECU with modified software. How long will it take? The time needed for the reprogramming is approximately 30 minutes. The dealer may need your vehicle for a longer period of time, but every effort will be made to minimize your inconvenience. If you experience any problem having your vehicle repaired promptly and/or at no charge, please inform us by calling the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4 p.m. (Central Time) If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made promptly and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. If you have already encountered a problem with the CVT-ECU and had it replaced as a result of this specific condition and have paid for the repair, you may send your original repair order or invoice, and original receipt/proof of payment to the following address for reimbursement consideration: Mitsubishi Motors North America Inc., Customer Relations, P.O. Box 689040, Franklin, TN 37068. If you no longer own this vehicle, please complete and return the attached Change of Ownership card or contact Customer Relations at 888-648-7820. If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations. We appreciate your prompt attention to this matter. Sincerely, Mitsubishi Motors North America, Inc. C2204R 08/16/2022 Page 2 of 2 (5248)

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