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August 2, 2022 NHTSA CAMPAIGN NUMBER: 22V563000
Engine Stall From Control Unit Software Error
An engine stall can increase the risk of a crash.
NHTSA Campaign Number: 22V563
Manufacturer Mitsubishi
Motors North America, Inc.
Components POWER TRAIN
Potential Number of Units Affected 76,508
Summary
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2019-2022 Outlander Sport vehicles equipped with continuously variable transmissions and mechanical key ignition systems. A software error in the transmission control unit (CVT-ECU) may incorrectly reduce the transmission gear ratio at high speeds, which can result in an engine stall.
Remedy
Dealers will update the CVT-ECU software, free of charge. Owner notification letters were mailed August 24, 2022. Owners may contact MMNA customer service at 1-888-648-7820. MMNA’s number for this recall is SR-22-004.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mitsubishi has a Recall
| SUBJECT:
INAPPROPRIATE CVT ECU SOFTWARE PROGRAMMING – SAFETY RECALL CAMPAIGN | No: SR-22-004 | ||
| DATE: AUGUST 2022 | |||
| MODEL: SEE BELOW | |||
PURPOSE
This Campaign Bulletin provides instructions to reprogram the CVT-ECU with updated software.
BACKGROUND
Improper software programming may cause the CVT-ECU to recognize a 0.1 second or greater temporary loss of signal from the Ignition Power Supply creating an erroneous gear ratio setting within the CVT. Should this condition occur at speeds greater than 62 mph, an over-rev condition could result in engine damage due to the CVT dropping to the lowest gear ratio.
AFFECTED VEHICLES
Certain 2019-2022 Outlander Sport vehicles built between 7/31/2018 – 5/11/2022 equipped with CVT and mechanical key ignition system.
ATTENTION: Dealers must check 2019-2022 Outlander Sport VINs on the Warranty Superscreen to confirm if a vehicle is affected.
PROCEDURE
ATTENTION:
- Cooling fan may turn on during reprogramming.
- The battery charger must be connected to the 12V battery while updating to prevent battery discharge. A discharged battery may cause the reflash to fail, prevent the update, and the CVT-ECU may require replacement.
- VERIFY THE LATEST VERSION OF SOFTWARE is installed when the update is complete.
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.
EQUIPMENT
- The following equipment is needed to reprogram the ECU:
- VCI (Vehicle Communication Interface) or VCI Lite – MB991824 or MB992744
- MEDIC Laptop/Tablet with A/C power adapter – 520924, or FZG1MK2
- MUT III Main Harness “A” (blue connector at the DLC end) – MB991910 or MB992745
- USB 2.0 Cable – MB991827 or MB992747
- MEDIC 3.5/4 update at # 749 or higher
- For Standalone MUT III units, MUT-III SE Reprogramming Database N220701 or higher
ECU REPROGRAMMING CHART
| Affected model | MY | CVT-ECU Part No. | Software No. | Software Version | |
| New | Old | ||||
| GA2W | 19-22 MY | 8631B846 | 8631C054 | 11 18 04 | 11 18 03 |
| GA5W | 19-22 MY | 8631B847 | 8631C055 | 11 19 04 | 11 19 03 |
REPAIR PROCEDURE
SOFTWARE/MEDIC VERSION VERIFICATION
1. Verify that the ECU has not already been updated to the latest S/W number in the table above. If the CVT ECU is at the latest level, reprogramming is not necessary.
NOTE: Reprogramming the CVT ECU with the latest database (e.g., N220701 includes all past and current reprogramming for TSBs of affected vehicles. It is not necessary to reprogram the ECU for each previous TSB.
For MEDIC 3.5/4 users only: (MUT-III SEV users go to step 5)
2. Verify the MEDIC 3.5/4 is at version 3.5 and update # is 749 or higher.
If your MEDIC 3.5/4 update is at least 749, continue with the Reprogramming Procedure. If your MEDIC 3.5/4 update is below 749, update your MEDIC as follows:
3. Select the MEDIC 3.5/4 Admin tab and click on “Updates”.
4. If the MEDIC update screen advises updates are available, click the “Begin” button. After all updates are complete, GO TO THE REPROGRAMMING PROCEDURE.
5. STANDALONE MUT-III SE SCAN TOOL VIEWER (STV) ONLY: (MEDIC 3.5 USERS – GO TO THE REPROGRAMMING PROCEDURE). Verify that your MUT-III SE has the most current version of the reprogramming database from the MUT-III SE Main Page.
a. Press the MUT-III SE STV icon.
b. Press the ECU Reprogramming button.
c. Press SDB Data List, select the reprogramming data system and press the OK button.
d. Confirm that the database number displayed in the upper right above the chart is N220701 or higher.
i. If the database number displayed on your MUT-III SE is N220701 or greater, continue to the next section.
ii. If the reprogramming database number displayed on your MUT-III SE is lower than N220701, then the MUT-III SE database needs to be updated.
iii. Once the database number is confirmed, hit the Home button to go back to the System Select screen.
REPROGRAMMING PROCEDURE
CAUTION
To ensure that the vehicle battery maintains 12V during the procedure, hook- up a battery charger to the vehicle during the procedure.
NOTE: VCI Stand−alone reprogramming is not available for this procedure. The laptop/tablet and the VCI must remain connected for the entire procedure.
1. Connect the equipment as follows:
NOTE: VCI Lite and MEDIC 4.0 Toughpad shown for illustration purposes only.
- Turn the MEDIC PC/tablet on. If the battery indicator in the lower right hand corner of the screen does not show a full charge, it is recommended that either the battery be charged prior to beginning or be used with the A/C power adaptor connected.
- Connect the USB cable to the VCI/VCI Lite. When the laptop/tablet displays the MUT-III SE main screen, connect the USB cable to the device.
- Connect the MUT-III SE main harness with the blue DLC connection to the VCI/VCI Lite. Connect the blue connection of the MUT-III SE main harness to the vehicle’s data link connector.
- For VCI only (p/n MB991824): Turn the VCI power switch ON. Verify that the indicator lamp in the upper right corner of the screen is green.
CAUTION
DO NOT DISTURB THE HARNESS CABLES OR CONNECTIONS DURING THE REPROGRAMMING PROCESS AS IT COULD CAUSE THE CONTROL UNIT TO LOSE DATA. IF THE USB CABLE IS DISCONNECTED DURING THIS PROCEDURE, A WARNING MESSAGE WILL DISPLAY.
NOTE: Due to limited space it may be easiest to connect the battery charger cable onto ground point.
2. Turn the ignition switch to the “ON” position.
3. Using MEDIC, from the main page, click the“MUT-III SE STV” icon at the top center of the screen to open MUT-III SE.
4. Press the Model Information Displaybutton (car icon) and verify that all of the vehicle information is correct.
5. Press the Reprogramming icon.
6. Press on ECU Reprogramming (SDB).
7. Press ELC-AT/CVT/TC-SST from the System list and then the IMMO & Keyless & TPMS from the Loading Option Setup.
8. The Automatic ECU Reprogramming (SDB) database screen will display.
- Verify that the NEW ECU Software (2019-2022 Outlander Sport/RVR 4B11 F/W1CJC. Change target ratio from lowest to actual ratio when CVT-ECU wake up.) Refer to the Software Chart on page 1 if necessary.)
- Press the OK button.
9. Press the OK button to start reprogramming.
10. Once the reprogramming is initiated, the screen will indicate the reprogramming progress. It may take 4-5 minutes to complete.
NOTE: Do not disturb the cables or turn off the ignition during reprogramming to prevent damage to the ECU.
11. Once reprogramming is completed, turn the ignition switch to OFF and then press the OK button to confirm the reprogramming results.
12. Software Verification Procedure: Turn the ignition switch back into the ON position and press the Special Function under the ELC-AT/CVT/TC-SST.
13. Press ECU information found under Special Function.
14. Verify that the Software Version has been updated from 111803 or 111903 to 111804 or 111904.
15. Press the ALL DTC button.
16. Press the Erase and Read all DTCs button to initiate DTC confirmation.
17. Press the OK button to erase all DTCs.
18. Using a ball-point pen, enter the appropriate ECU part number, Software Part Number (ROM ID#), this Technical Service Bulletin number, your dealer code, and the current date on the Engine Compartment/Control Module Label (p/n MSSF024G00). The Vendor Code is not applicable. The label is available from your facing PDC.
19. Test drive the vehicle to confirm proper operation.
PARTS INFORMATION
| PART | PART NUMBER |
| Engine Compartment/Control Module Label | MSSF024G00 |
Chronology of Defect / Noncompliance Determination – SR-22-004 Submitted 8/2/2022
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision:
In May 2019, Mitsubishi Motors Corporation (MMC) received 3 field reports from the US indicating the engine did not start or stalled while driving. MMC began an investigation.
From July 2019 through April 2020, MMC received 1 additional field report from the US. MMC continued its investigation and began analysis of engines that were returned to MMC after being replaced due to alleged occurrences of this condition. The analysis indicated there was piston to exhaust valve contact, but no root cause was identified, and the investigation continued.
From May 2020 through Apr 2021, MMC received 5 additional field reports and continued its analysis of additional returned engines. These engines appeared to have the same piston to exhaust valve contact.
From May 2021 through Dec 2021, MMC continued investigating returned engines based on a Fault Tree Analysis and performed a bench test to duplicate the phenomenon of the exhaust valve hitting the piston.
Additionally, Mitsubishi Motors R&D of America, Inc. (MRDA) performed on-site investigations on vehicles exhibiting a similar condition and determined the control logic of the CVT-ECU may have affected the condition. MMC started focusing its attention on the CVT.
From Jan 2022 through June 2022, MMC conducted further in-depth analysis, investigation and simulations and determined that when the CVT-ECU resets, it will respond by setting the CVT target gear ratio to the lowest gear ratio. During this time, MMC also worked to identify the range of vehicles potentially affected by this condition.
On July 26, 2022, MMC concluded that 2019 – 2022 model year vehicles equipped with a CVT and mechanical key may have an unreasonable safety risk, determined that a field action was necessary in the US, and together with Mitsubishi Motors North America, Inc. (MMNA), decided to conduct a safety recall. Although the 2011-2018 models equipped with a CVT and mechanical key are substantially similar to the 2019-2022 models, MMC is not aware of similar incidents in the 2011-2018 models. While a CVT-ECU software change was made beginning with the 2019 model year, MMC is unable to determine at this time those software changes have contributed to this issue. MMC will continue to monitor the earlier model years and take appropriate action as necessary.
MMC has received 21 field reports and 29 potential warranty claims (19 of which were also field reports) from the US between May 2019 and May 2022. However, MMC and MMNA are not aware of any reports of fire, accident or injury related to this condition.
4 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| MITSUBISHI | OUTLANDER SPORT | 2019-2022 |
10 Associated Documents
Recall Acknowledgement
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Chronology Report
RMISC-22V563-7082.pdf 72.904KB
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Defect Notice 573 Report
RCLRPT-22V563-8250.PDF 215.113KB
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Remedy Instructions and TSB
RCRIT-22V563-4075.pdf 992.159KB
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Manufacturer Notices(to Dealers,etc)
RCMN-22V563-5000.pdf 218.074KB
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Manufacturer Notices(to Dealers,etc)
RCMN-22V563-4732.pdf 325.547KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-22V563-7621.pdf 154.023KB
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Recall Quarterly Report #1, 2022-3
RCLQRT-22V563-7762.PDF 211.169KB
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Recall Quarterly Report #2, 2022-4
RCLQRT-22V563-8080.PDF 211.275KB
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Recall Quarterly Report #3, 2023-1
RCLQRT-22V563-6505.PDF 211.365KB
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Latest Recalls Documents
Reprogramming
J2534 Reprogramming - Mitsubishi
Introduction
Mitsubishi Motors North America, Inc. offers J2534-1 Powertrain Control Module (PCM) re-flash capability in accordance with CARB & EPA regulations. Mitsubishi Motors vehicles use re-flashable PCMs starting with the 1998 model year. Before attempting a re-flash of a Mitsubishi PCM, you must obtain a validated J2534-1 pass-thru device. In addition, you must only re-flash a Mitsubishi PCM when a specific Mitsubishi Motors Technical Service Bulletin (TSB) calls for it. All TSBs are available in the Service Information portion of this website. In some cases, re-flash procedures are accompanied by replacement of parts or other related procedures. Failure to follow these guidelines may result in an unsatisfactory repair.
What is J2534-1?
J2534-1 is a Society of Automotive Engineers (SAE) standard that enables the use of a J2534-1 pass-thru device (available through Special Tool Manufacturers) and a personal computer to re-program a PCM with updated instructions, as well as perform other procedures on some PCMs. Mitsubishi Motors vehicles use re-flashable PCMs starting with the 1998 model year. Before attempting a re-flash of a Mitsubishi PCM, you must obtain a validated J2534-1 pass-thru device. In addition, you must only re-flash a Mitsubishi PCM when a specific Mitsubishi Motors Technical Service Bulletin (TSB) calls for it. All TSBs are available in the Service Information portion of this website. In some cases, re-flash procedures are accompanied by replacement of parts or other related procedures. Failure to follow these guidelines may result in an unsatisfactory repair.
There are two distinct families of PCMs, based on the communication protocol used for re-flashing. Each family of PCMs requires a specific software solution available on this website as follows:
- Legacy PCMs Refer to (Reprogramming System Identification Chart) for details (ISO9141) protocol for re-flash communication. A software application, Update Manager, is required to re-flash this type of PCM. Update Manager consists of 2 parts, Update Manager A & Update Manager B. Use Update Manager A to determine the current PCM instruction level (current flash level), known as ROM-ID. Then use Update Manager B to re-flash the PCM with re-flash files and other support files downloaded from this website. If installed for the first time, some K-Line PCM's require additional initialization procedures - for example, Immobilizer Key Code Transfer. To perform these initialization procedures, a MUT-III Special tool must be used. Please refer to the "Special Tool" section of this webpage for details.
- The latest technology PCMs Refer to (Reprogramming System Identification Chart) use CAN protocol for re-flash communication. In addition, some CAN-based PCMs require additional initialization procedures if installed in a vehicle for the first time, such as VIN writing, Variant Coding (programming specific vehicle attributes) and Immobilizer Key Code Transfer. All procedures are done using the MUT3-SE CAN Passthru application available for download from this website. Use MUT3-SE CAN Passthru to obtain the PCM Part number, VIN stored in the PCM (necessary before any other procedures). Then download additional software components and support files through MCDS Server to enable the MUT3-SE CAN Pass-Thru application to perform other procedures as needed.
https://mitsubishitechinfo.com
https://mitsubishitechinfo.com/epacarb/
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- 🌐【Works with Autel Elite II Elite MS908 MS908S Pro II MS908CV II MK908P MK908 Pro II】Autel J2534 work with these tools to program ECUs on specific BM.W/ BE.NZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
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- 🌐【Extensive Compatibility】Autel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BM.W 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
- [J2534 COMPLIANT] - The Mastertech II is a J2534-1 and J2534-2 compliant VCI for OEM reprogramming and diagnostic applications
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- [PRE-CONFIGURED] - The pre-configured wireless and wired connections make it quick and easy to connect to a vehicle from your PC (requires PC compliant with OE specifications and software)
- [RIGHT TO REPAIR] - Supports 'Right to Repair' (R2R) initiatives
- [COMPREHENSIVE KIT] - Kit includes: VCI, WiFi adapters (wireless PC to VCI), J1962 Cable (connect to vehicle), USB cable (connect to PC for firmware updates and setup), and Quick Start Guide
SEOCONTENT-START
SUBJECT: INAPPROPRIATE CVT ECU SOFTWARE No: SR-22-004 ATE: AUGUST 2022 PROGRAMMING – SAFETY RECALL CAMPAIGN MODEL: SEE BELOW CIRCULATE TO: X SERVICE ADVISOR PURPOSE X GENERAL MANAGER X SERVICE MANAGER X PARTS MANAGER X WARRANTY PROCESSOR X TECHNICIAN X SALES MANAGER This Campaign Bulletin provides instructions to reprogram the CVT-ECU with updated software. BACKGROUND Improper software programming may cause the CVT-ECU to recognize a 0.1 second or greater temporary loss of signal from the Ignition Power Supply creating an erroneous gear ratio setting within the CVT. Should this condition occur at speeds greater than 62 mph, an over-rev condition could result in engine damage due to the CVT dropping to the lowest gear ratio. AFFECTED VEHICLES Certain 2019-2022 Outlander Sport vehicles built between 7/31/2018 – 5/11/2022 equipped with CVT and mechanical key ignition system. ATTENTION: Dealers must check 2019-2022 Outlander Sport VINs on the Warranty Superscreen to confirm if a vehicle is affected. Copyright 2022, Mitsubishi Motors North America, Inc. IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. PROCEDURE ATTENTION: • Cooling fan may turn on during reprogramming. • The battery charger must be connected to the 12V battery while updating to prevent battery discharge. A discharged battery may cause the reflash to fail, prevent the update, and the CVT-ECU may require replacement. • VERIFY THE LATEST VERSION OF SOFTWARE is installed when the update is complete. 08/09/2022 Page 1 of 11 (5226) EQUIPMENT • The following equipment is needed to reprogram the ECU: • VCI (Vehicle Communication Interface) or VCI Lite – MB991824 or MB992744 • MEDIC Laptop/Tablet with A/C power adapter – 520924, or FZG1MK2 • MUT III Main Harness “A” (blue connector at the DLC end) – MB991910 or MB992745 • USB 2.0 Cable – MB991827 or MB992747 • MEDIC 3.5/4 update at # 749 or higher • For Standalone MUT III units, MUT-III SE Reprogramming Database N220701 or higher ECU REPROGRAMMING CHART REPAIR PROCEDURE SOFTWARE/MEDIC VERSION VERIFICATION 1. Verify that the ECU has not already been updated to the latest S/W number in the table above. If the CVT ECU is at the latest level, reprogramming is not necessary. NOTE: Reprogramming the CVT ECU with the latest database (e.g., N220701 includes all past and current reprogramming for TSBs of affected vehicles. It is not necessary to reprogram the ECU for each previous TSB. For MEDIC 3.5/4 users only: (MUT-III SEV users go to step 5) 2. Verify the MEDIC 3.5/4 is at version 3.5 and update # is 749 or higher. If your MEDIC 3.5/4 update is at least 749, continue with the Reprogramming Procedure. If your MEDIC 3.5/4 update is below 749, update your MEDIC as follows: 08/09/2022 Page 2 of 11 (5226) 3. Select the MEDIC 3.5/4 Admin tab and click on “Updates”. 4. If the MEDIC update screen advises updates are available, click the “Begin” button. After all updates are complete, GO TO THE REPROGRAMMING PROCEDURE. 5. STANDALONE MUT-III SE SCAN TOOL VIEWER (STV) ONLY: (MEDIC 3.5 USERS – GO TO THE REPROGRAMMING PROCEDURE). Verify that your MUT-III SE has the most current version of the reprogramming database from the MUT-III SE Main Page. 08/09/2022 Page 3 of 11 (5226) a. Press the MUT-III SE STV icon. b. Press the ECU Reprogramming button. c. Press SDB Data List, select the reprogramming data system and press the OK button. d. Confirm that the database number displayed in the upper right above the chart is N220701 or higher. i. If the database number displayed on your MUT-III SE is N220701 or greater, continue to the next section. ii. If the reprogramming database number displayed on your MUT-III SE is lower than N220701, then the MUT-III SE database needs to be updated. iii. Once the database number is confirmed, hit the Home button to go back to the System Select screen. 08/09/2022 Page 4 of 11 (5226) REPROGRAMMING PROCEDURE ! CAUTION To ensure that the vehicle battery maintains 12V during the procedure, hook- up a battery charger to the vehicle during the procedure. NOTE: VCI Stand−alone reprogramming is not available for this procedure. The laptop/tablet and the VCI must remain connected for the entire procedure. 1. Connect the equipment as follows: NOTE: VCI Lite and MEDIC 4.0 Toughpad shown for illustration purposes only. • Turn the MEDIC PC/tablet on. If the battery indicator in the lower right hand corner of the screen does not show a full charge, it is USB Cable VCI Lite Data Link Connector (Blue End) MUT−III SE Main Harness Toughpad (back) recommended that either the battery be charged prior to beginning or be used with the A/C power adaptor connected. • Connect the USB cable to the VCI/VCI Lite. When the laptop/tablet displays the MUT-III SE main screen, connect the USB cable to the device. • Connect the MUT-III SE main harness with the blue DLC connection to the VCI/VCI Lite. Connect the blue connection of the MUT-III SE main harness to the vehicle’s data link connector. • For VCI only (p/n MB991824): Turn the VCI power switch ON. Verify that the indicator lamp in the upper right corner of the screen is green. ! CAUTION DO NOT DISTURB THE HARNESS CABLES OR CONNECTIONS DURING THE REPROGRAMMING PROCESS AS IT COULD CAUSE THE CONTROL UNIT TO LOSE DATA. IF THE USB CABLE IS DISCONNECTED DURING THIS PROCEDURE, A WARNING MESSAGE WILL DISPLAY. NOTE: Due to limited space it may be easiest to connect the battery charger cable onto ground point. 2. Turn the ignition switch to the “ON” position. 08/09/2022 Page 5 of 11 (5226) 3. Using MEDIC, from the main page, click the “MUT-III SE STV” icon at the top center of the screen to open MUT-III SE. 4. Press the Model Information Display button (car icon) and verify that all of the vehicle information is correct. 5. Press the Reprogramming icon. 6. Press on ECU Reprogramming (SDB). 7. Press ELC-AT/CVT/TC-SST from the System list and then the IMMO & Keyless & TPMS from the Loading Option Setup. 08/09/2022 Page 6 of 11 (5226) 8. The Automatic ECU Reprogramming (SDB) database screen will display. • Verify that the NEW ECU Software (2019-2022 Outlander Sport/RVR 4B11 F/W1CJC. Change target ratio from lowest to actual ratio when CVT-ECU wake up.) Refer to the Software Chart on page 1 if necessary.) • Press the OK button. 9. Press the OK button to start reprogramming. 10. Once the reprogramming is initiated, the screen will indicate the reprogramming progress. It may take 4-5 minutes to complete. NOTE: Do not disturb the cables or turn off the ignition during reprogramming to prevent damage to the ECU. 08/09/2022 Page 7 of 11 (5226) 11. Once reprogramming is completed, turn the ignition switch to OFF and then press the OK button to confirm the reprogramming results. 12. Software Verification Procedure: Turn the ignition switch back into the ON position and press the Special Function under the ELC-AT/CVT/TC-SST. 13. Press ECU information found under Special Function. 08/09/2022 Page 8 of 11 (5226) 14. Verify that the Software Version has been updated from 111803 or 111903 to 111804 or 111904. 15. Press the ALL DTC button. 08/09/2022 Page 9 of 11 (5226) 16. Press the Erase and Read all DTCs button to initiate DTC confirmation. 17. Press the OK button to erase all DTCs. 18. Using a ball-point pen, enter the appropriate ECU part number, Software Part Number (ROM ID#), this Technical Service Bulletin number, your dealer code, and the current date on the Engine Compartment/Control Module Label (p/n MSSF024G00). The Vendor Code is not applicable. The label is available from your facing PDC. 19. Test drive the vehicle to confirm proper operation. 08/09/2022 Page 10 of 11 (5226) PARTS INFORMATION WARRANTY / RECALL CAMPAIGN CLAIM INFORMATION Enter all claims as claim type ‘C’ – Recall/Campaign Claims. Please follow the campaign instructions when entering each claim. See the claim example provided below. C2204R01 After entering the required customer data, vehicle information, selecting the applicable repair campaign and scenario performed, click the “Save and Continue” button. The system will automatically fill-in several fields. IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Engine Compartment/Control Module Label MSSF024G00 PART PART NUMBER 08/09/2022 Page 11 of 11 (5226) OPERATION NATURE CODE CAUSE CODE LABOR OPERATION TIME ALLOWANCE SOFTWARE UPDATE 4BU 59D C2204R01 0.3 HOURS
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MITSUBISHI MOTORS NORTH AMERICA, INC. PO Box 689040 Franklin, TN 37068 This notice applies to your vehicle, . NHTSA Recall 22V-563 Date: August 2022 Dear FIRSTNAME LASTNAME, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Reason for notice: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect which relates to motor vehicle safety exists in certain 2019-2022 Outlander Sport vehicles equipped with continuously variable transmissions (CVT) and mechanical key ignition systems. A software error in the transmission control unit (CVT-ECU) may incorrectly reduce the transmission gear ratio at high speeds, which can result in an engine stall. An engine stall can increase the risk of a crash. What you should do: Please contact your local Mitsubishi Motors dealer and schedule an appointment to have the CVT-ECU reprogramed, free of charge. When you bring your vehicle in, please show the dealer this letter. If you misplace this letter, the dealer will still perform this repair on your vehicle, free of charge. What your dealer will do: The dealership will reprogram the CVT-ECU with modified software. How long will it take? The time needed for the reprogramming is approximately 30 minutes. The dealer may need your vehicle for a longer period of time, but every effort will be made to minimize your inconvenience. If you experience any problem having your vehicle repaired promptly and/or at no charge, please inform us by calling the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4 p.m. (Central Time). If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made promptly and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. If you have already encountered a problem with the CVT-ECU and had it replaced as a result of this specific condition and have paid for the repair, you may send your original repair order or invoice, and original receipt/proof of payment to the following address for reimbursement consideration: Mitsubishi Motors North America Inc., Customer Relations, P.O. Box 689040, Franklin, TN 37068. If you no longer own this vehicle, please complete and return the attached Change of Ownership card or contact Customer Relations at 888-648-7820. If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations. We appreciate your prompt attention to this matter. Sincerely, Mitsubishi Motors North America, Inc. C2204R
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* * TECHNICAL INFORMATION NOTICE * * DATE: August 10, 2022 TO: Mitsubishi Motors US and Puerto Rico Dealer Principals, General Managers, Sales Managers, Service Managers, and Parts Managers RE: INAPPROPRIATE CVT ECU-SOFTWARE PROGRAMMING – SAFETY RECALL CAMPAIGN TIN NO. TIN-22-SR-004 ************************************************************************************** AFFECTED VEHICLES: Certain 2019-2022 Outlander Sport vehicles with a CVT and mechanical key PURPOSE A recall campaign will be released today for reprogramming the CVT-ECU on certain 2019- 2022 Outlander Sport vehicles built between July 31, 2018, and May 11, 2022. Do not sell or deliver any affected 2019-2022 Outlander Sport until this recall has been performed. This is a STOP SALE! Please check the Most Recent: Open Campaign List e-report to identify affected vehicles in your new vehicle inventory. The Recall Bulletin outlining the repair procedure will be available today on MEDIC and MDL. Because of inappropriate software programming, if the CVT-ECU receives a 0.1 second or greater temporary loss of the ignition power supply signal, it may respond by erroneously setting the target gear ratio for the CVT to the lowest gear ratio. If this condition occurs at speeds exceeding 62 mph, the result may be a potential over-rev situation that may cause engine damage. Engine damage may result in a stalling condition, increasing the risk of a crash. Notification letters are scheduled to begin mailing to owners of affected vehicles in late August 2022, requesting they contact their local Authorized Mitsubishi dealership to schedule an appointment to have this recall performed. Affected new vehicle inventory VINs can be reviewed on the Mitsubishi Dealer Link in the Most Recent: Open Campaign List available under the service section of “e-reports.” Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected and complete this campaign prior to delivering them. When checking for applicability of this campaign (C2204R), please check for and complete any other open campaigns. Always obtain the customer’s approval before completing a campaign on a customer owned vehicle. IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. 08/10/2022 Page 1 of 2 (5231) SR-22-004 FAQs 1. Is this a stop sale? A. YES – It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. 2. Why is Mitsubishi conducting this recall? A. Because of inappropriate software programming, if the CVT-ECU receives a 0.1 second or greater temporary loss of the ignition power supply signal, it may respond by erroneously setting the target gear ratio for the CVT to the lowest gear ratio. If this condition occurs at speeds exceeding 62 mph, the result may be a potential over-rev situation that may cause engine damage. 3. What is the safety risk? A. Engine damage may result in a stalling condition, increasing the risk of a crash. 4. What Mitsubishi vehicles are affected by this recall? A. Certain 2019-2022 Outlander Sports with a CVT and mechanical key. 5. Are all 2019-2022 Outlander Sports affected? A. NO – only certain vehicles manufactured within a specific timeframe, equipped with a CVT and mechanical key require this reprogramming. 6. How do I know if a 2019-2022 Outlander Sport is affected? A. Check the VIN on the Superscreen – if it shows recall C2204 open, it is affected – approximately 76,000 model year 2019-2022 Outlander Sports are affected in the U.S and Puerto Rico. 7. Are there parts available? A. There are no parts required for the remedy – it is reprogramming only. The flash files are available in MEDIC download 749. 8. When will customers be notified? A. Official customer notification letters are targeted to be mailed in late August. 08/10/2022 Page 2 of 2 (5231)
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* * TECHNICAL INFORMATION NOTICE * * DATE: TO: RE: August 19, 2022 Mitsubishi Motors US and Puerto Rico Dealer Principals, General Managers, Sales Managers, Service Managers, and Parts Managers INAPPROPRIATE CVT ECU-SOFTWARE PROGRAMMING – SAFETY RECALL CAMPAIGN ATIN NO. TIN-22-SR-004A **************************************************************************************** AFFECTED VEHICLES: Certain 2019-2022 Outlander Sport vehicles PURPOSE Notification letters for approximately 76,000 vehicles affected by recall SR-22-004 “INAPPROPRIATE CVT ECU-SOFTWARE PROGRAMMING”, will be mailed to owners on August 24, 2022, requesting that they contact their local Authorized Mitsubishi dealership to schedule an appointment to have this recall performed. A sample copy of the owner notification letter is included below for your reference. Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect which relates to motor vehicle safety exists in certain 2019-2022 Outlander Sport vehicles equipped with continuously variable transmissions (CVT) and mechanical key ignition systems. A software error in the transmission control unit (CVT-ECU) may incorrectly reduce the transmission gear ratio at high speeds, which can result in an engine stall. An engine stall can increase the risk of a crash. Affected new vehicle inventory VINs can be reviewed on the Mitsubishi Dealer Link in the Most Recent: Open Campaign List available under the service section of “e-reports”. Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected and complete this campaign prior to delivering them. When checking for applicability of this campaign (C2204R), please check for and complete any other open campaigns. Always obtain the customer’s approval before completing a campaign on a customer owned vehicle. IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. 08/16/2022 Page 1 of 2 (5248) BISHI MOTORS NORTH AMERICA, INC. Sincerely, Mitsubishi Motors North America, Inc. C2204R 08/16/2022 Page 2 of 2 (5248)
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-563 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mitsubishi Motors North America, Inc. Submission Date : AUG 02, 2022 NHTSA Recall No. : 22V-563 Manufacturer Recall No. : SR-22-004 Manufacturer Information : Manufacturer Name : Mitsubishi Motors North America, Inc. Address : 4031 Aspen Grove Dr. Suite 650 Franklin TN 37067 Company phone : 1-888-648-7820 Population : Number of potentially involved : 76,508 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2019-2022 Mitsubishi Outlander Sport Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Potentially affected vehicles were manufactured from the start of 2019 model year until May 11, 2022 that were equipped with a Continuously Variable Transmission (CVT) and mechanical key ignition system. Production Dates : JUL 31, 2018 – MAY 11, 2022 VIN Range 1 : Begin : JA4AP3AU0KU000203 End : JA4APUAU2NU015473 ✔ Not sequential Description of Defect : Description of the Defect : Because of inappropriate software programming, if the CVT-ECU receives a 0.1 second or greater temporary loss of the ignition power supply signal, it may respond by erroneously setting the target gear ratio for the CVT to the lowest gear ratio. If this condition occurs at speeds exceeding 62 mph, the result may be a potential over-rev situation that may cause engine damage. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Engine damage may result in a stalling condition, increasing the risk of a crash. Description of the Cause : Because of inappropriate software programming, if the CVT-ECU receives a 0.1 second or greater loss of the ignition power supply signal, it may erroneously respond with setting the target gear ratio of the CVT to the lowest gear ratio. Identification of Any Warning that can Occur : None. Part 573 Safety Recall Report 22V-563 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : CONTROL UNIT,T/M Component Description : CVT-ECU for 4B11 engine Component Part Number : 8631B846 Component Name 2 : CONTROL UNIT,T/M Component Description : CVT-ECU for 4B12 engine Component Part Number : 8631B847 Supplier Identification : Component Manufacturer Name : JATCO Address : 700-1, Imaizumi Fuji city Shizuoka-prefecture Foreign States 417-8585 Country : Japan Chronology : Please see separate document. Description of Remedy : Description of Remedy Program : Owners of all potentially affected vehicles will be notified and encouraged to bring in their vehicle for repair. The CVT-ECU will be reprogrammed with a countermeasure software. Owners seeking reimbursement for any expenses associated with this recall will be directed in the notification letter to contact the Mitsubishi Customer Relations Department for instructions on how to apply for a refund. How Remedy Component Differs from Recalled Component : The CVT-ECU will be reprogrammed with the countermeasure software to correct the target gear ratio for the CVT when the CVT-ECU resets. Identify How/When Recall Condition was Corrected in Production : All vehicles produced after May 11, 2022 have the CVT-ECU with the new software. Part 573 Safety Recall Report 22V-563 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Dealers will be notified beginning August 10, 2022. Owners of potentially affected vehicles will begin being notified August 24, 2022. Planned Dealer Notification Date : AUG 10, 2022 – AUG 10, 2022 Planned Owner Notification Date : AUG 24, 2022 – AUG 24, 2022 * NR – Not Reported
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