SR-23-001 – Rearview Image May Not Display – 2022-2023 Mitsubishi Outlander & 2023 Outlander PHEV

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May 15, 2023 NHTSA CAMPAIGN NUMBER: 23V345000

Rearview Image May Not Display/FMVSS 111

A rearview camera that does not display an image can reduce the driver’s rear view, increasing the risk of a crash or injury.

 

NHTSA Campaign Number: 23V3450

Manufacturer MitsubishieBay Motors North America, Inc.

Components BACK OVER PREVENTION

Potential Number of Units Affected 89,907

 

Summary

MitsubishieBay Motors North America, Inc. (MMNA) is recalling certain 2022-2023 Outlander and 2023 Outlander PHEV vehicles. Due to a software error in the in-vehicle infotainment system (A-IVI), the backup camera rearview image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will update the A-IVI software, free of charge. Owner notification letters are expected to be mailed June 20, 2023. Owners may contact MMNA customer service at 1-888-648-7820. MMNA’s number for this recall is SR-23-001.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Mitsubishi has a Recall

 


Chronology :

In July 2022, MitsubishieBay Motors Corporation (MMC) received a field report from Japan indicating that the A-IVI screen momentarily went black when the shift lever was in the reverse position, and shortly thereafter returned to normal (i.e., the rear-view camera image was re-displayed). MMC began an investigation of this event involving A-IVI units specified for the Japanese market.

From August – November 2022, MMC continued its investigation, including other A-IVI issues, in an attempt to find out the root cause of the black screen.

In December 2022, following receipt of a first field report from the United States, MMC began investigating the cause and failure mechanism of the momentary display of a black screen in A-IVI units in US vehicles.

From January to April 2023, MMC’s investigation continued and ultimately concluded that, during specific operations, a black screen could be momentarily displayed on the A-IVI due to an A-IVI software error. During this time, MMC also assessed the conformity of this issue with FMVSS 111.

On May 08, 2023, MMC determined that a potential non-compliance could not be ruled out, that a field action was necessary, and advised MMNA to conduct a non-compliance recall.

MMC has received 4 field reports and 2 potential warranty claims from the US. MMC and MMNA are not aware of any reports of accident or injury related to this condition.

 


3 Affected Products

Vehicles

MAKEMODELYEAR
MITSUBISHIeBayOUTLANDER2022-2023
MITSUBISHIeBayOUTLANDER PHEV2023

 


2 Associated Documents

Noncompliance Notice 573 Report

RCLRPT-23V345-5746.PDF 216.381KB

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Recall Acknowledgement

RCAK-23V345-3288.pdf 645.569KB

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Latest Recalls Documents

 


 

Reprogramming

J2534 Reprogramming - Mitsubishi

 

Introduction

MitsubishieBay Motors North America, Inc. offers J2534-1 Powertrain Control Module (PCM) re-flash capability in accordance with CARB & EPA regulations. MitsubishieBay Motors vehicles use re-flashable PCMs starting with the 1998 model year. Before attempting a re-flash of a MitsubishieBay PCM, you must obtain a validated J2534-1 pass-thru device. In addition, you must only re-flash a MitsubishieBay PCM when a specific MitsubishieBay Motors Technical Service Bulletin (TSB) calls for it. All TSBs are available in the Service Information portion of this website. In some cases, re-flash procedures are accompanied by replacement of parts or other related procedures. Failure to follow these guidelines may result in an unsatisfactory repair.

 

What is J2534-1?

J2534-1 is a Society of Automotive Engineers (SAE) standard that enables the use of a J2534-1 pass-thru device (available through Special Tool Manufacturers) and a personal computer to re-program a PCM with updated instructions, as well as perform other procedures on some PCMs. MitsubishieBay Motors vehicles use re-flashable PCMs starting with the 1998 model year. Before attempting a re-flash of a MitsubishieBay PCM, you must obtain a validated J2534-1 pass-thru device. In addition, you must only re-flash a MitsubishieBay PCM when a specific MitsubishieBay Motors Technical Service Bulletin (TSB) calls for it. All TSBs are available in the Service Information portion of this website. In some cases, re-flash procedures are accompanied by replacement of parts or other related procedures. Failure to follow these guidelines may result in an unsatisfactory repair.

There are two distinct families of PCMs, based on the communication protocol used for re-flashing. Each family of PCMs requires a specific software solution available on this website as follows:

  • Legacy PCMs Refer to (Reprogramming System Identification Chart) for details (ISO9141) protocol for re-flash communication. A software application, Update Manager, is required to re-flash this type of PCM. Update Manager consists of 2 parts, Update Manager A & Update Manager B. Use Update Manager A to determine the current PCM instruction level (current flash level), known as ROM-ID. Then use Update Manager B to re-flash the PCM with re-flash files and other support files downloaded from this website. If installed for the first time, some K-Line PCM's require additional initialization procedures - for example, Immobilizer Key Code Transfer. To perform these initialization procedures, a MUT-III Special tool must be used. Please refer to the "Special Tool" section of this webpage for details.
  • The latest technology PCMs Refer to (Reprogramming System Identification Chart) use CAN protocol for re-flash communication. In addition, some CAN-based PCMs require additional initialization procedures if installed in a vehicle for the first time, such as VIN writing, Variant Coding (programming specific vehicle attributes) and Immobilizer Key Code Transfer. All procedures are done using the MUT3-SE CAN Passthru application available for download from this website. Use MUT3-SE CAN Passthru to obtain the PCM Part number, VIN stored in the PCM (necessary before any other procedures). Then download additional software components and support files through MCDS Server to enable the MUT3-SE CAN Pass-Thru application to perform other procedures as needed.

 


 

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https://mitsubishitechinfo.com

https://mitsubishitechinfo.com/epacarb/

 


 

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Last update on 2025-07-07 / Affiliate links / Images from Amazon Product Advertising API


 

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