SR-22-003 – Inoperable Rearview Camera Display – 2022 Mitsubishi Outlander

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SUBJECT: IMPROPER OPERATION OF AUDIO UNIT – SAFETY RECALL CAMPAIGN No: SR-22-003 DATE: July 2022 MODEL: 2022 Outlander CIRCULATE TO: [ X ] GENERAL MANAGER [ X ] PARTS MANAGER [ X ] TECHNICIAN [ X ] SERVICE ADVISOR [ X ] SERVICE MANAGER [ X ] WARRANTY PROCESSOR [ X ] SALES MANAGER PURPOSE This Campaign Bulletin provides instructions to reprogram the In Vehicle Infotainment (IVI) system with modified software. BACKGROUND External electrical noise or voltage fluctuation may prevent the IVI from receiving an image signal from the rear view camera which could cause a black screen to display on the IVI. The potential loss of rear view imagery while the vehicle is in reverse and backing up, could increase risk of a crash or an injury to a person behind the vehicle. AFFECTED VEHICLES Certain 2022 Outlander vehicles built between 2/8/2021 – 4/8/2022 IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Copyright 2022, Mitsubishi Motors North America, Inc. ATTENTION: Dealers must check 2022 Outlander VINs on the Warranty Superscreen to confirm if a vehicle is affected. 07/15/2022 Page 1 of 10 (5219) PROCEDURE INFORMATION Customer/Technician discussion points prior to update: 1. Before beginning the update process, remove any USB devices (charging cables/USB memory sticks) and give them to the customer. 2. USB devices located on the back side of the floor console do not need to be removed because they are for charging only and there is no data transmission. 3. Inform the customer that after the software update, their phone will need to be paired again since Bluetooth settings will be lost. Assist the customer with pairing if necessary. 4. After the software update, the clock on the IVI is not accurate but once the IVI receives GPS signal, the clock will display the correct time. ATTENTION: • The software update must be performed with the engine idling and parking brake engaged throughout the update process. Failure to do so may result in 12V battery drain and the IVI unit may require replacement. • Please SHUT OFF the A/C system and AUDIO system while updating. • Please exit the route guidance (MAPS) prior to updating. • Do not move the car or operate the IVI until the software update is successfully completed. Otherwise, the update process may fail and the IVI unit may require replacement. • VERIFY THE LATEST VERSION OF SOFTWARE is installed when the update is complete. 1. Power on the IVI. a. Turn the engine on and engage the parking brake. Make sure the “P” in the cluster and Parking Brake Indicator illuminates. b. The vehicle must remain idling with the parking brake ON. Never move the vehicle during software update. c. The IVI display may display the Mitsubishi Logo followed by the menu. (Please note that the amount of time from when the power switch is turned from off to on may be quick – approximately 1 minute or less.) WORK PROCEDURE NOTE: Screen Images may differ slightly depending on the IVI screen size (8″ versus 9″). 07/15/2022 Page 2 of 10 (5219) ATTENTION: • Before proceeding with the update, remove any USB devices that may be inserted such as charging cables and memory sticks. • IVI unit may fail and USB port (Type-C) may become unusable if you begin the update before removing USB devices. Type C Type A 2. Exit from the route guidance (MAPS) screen if it is activated. Failure to do so may cause the update to fail. 3. Turn the A/C and Audio system off. 4. Make sure Devices, Wi-Fi, and USB are NOT CONNECTED. Please ensure the customer is NOT close to the vehicle as their smartphone may connect to the IVI unit unintentionally. 07/15/2022 Page 3 of 10 (5219) 5. Press and hold down the Audio unit power button for approximately 10-15 seconds to reboot and turn the IVI unit on. After rebooting wait 15 seconds before proceeding to Step 6. 6. Press the CAMERA button (to confirm functionality) and then press the MAP button (if equipped) to see if the screen changes correctly. IF THE SCREEN DOES NOT CHANGE (WHEN EQUIPPED WITH BOTH CAMERA AND MAP BUTTONS), PLEASE REBOOT THE IVI UNIT AGAIN. 7. Insert the USB with the countermeasure software into the car USB port (Right side/ Type A). ATTENTION: • Please do not move the car or operate the IVI until the software update is completed correctly. Otherwise, the update may fail, and the IVI unit may require replacement. 8. You may see a screen asking you to accept (press OK). The screen will automatically change to the “Software Update” screen. The update will take approximately 20 minutes to complete. During the update, the remaining time will be displayed on the screen. 9. When the software is complete a successful notification will appear. Wait one minute. The IVI will restart once the USB stick is removed. NOTE: It may take several minutes to initialize 07/15/2022 Page 4 of 10 (5219) 10. Make sure the software version changes to the countermeasure software 283C36752E: a. Go to settings, arrow right, then select System Updates: b. Select Version Information and verify the software version is: 283C36752E 11. Reboot the IVI unit by pressing down the Audio power button (approximately 10-15 seconds) and make sure the IVI unit reboots correctly. The Mitsubishi logo will appear. 12. Access the Connections menu to turn the Wi-Fi on: 13. DTCs such as U2154 and others related to CAN communication may be detected after the update. Please check and clear the DTC(s). 14. The customer’s phone will need to be paired with the IVI unit. Please assist the customer as necessary. Refer to the following as necessary: • Audio Manual: MDL > service > service tech resources > service related items > Audio Manuals > 2022 Model Year >Smartphone Display Audio DG (SDA2) DG T00UMW197P (refer to chart on the next page) • Applicable Mobile Phone Manual (i.e. Verizon, AT&T etc) NOTE: After the software update, the clock on the IVI unit will show the wrong time until the GPS signal is received, then the clock will display the correct time. 07/15/2022 Page 5 of 10 (5219) 15. The following information and images (shown below and on the next page) are being provided to further clarify the Bluetooth information lost after the software update. • Item #1 – Bluetooth devices/Wi-Fi stored will be lost – Bluetooth device name stored on the customers phone will need to be removed by using the Forget Device function: • Item #2 – Favorite Phone, Favorite Audio, Device Name and Pin in the Bluetooth settings will be lost and device name will default to Mitsubishi Motors • Item #3 – Quick dial and Customized Text Messaging will be lost • Item #4 – Estimate Time and Time Shown on Map Settings in the Navigation Route Preference will return to default NOTE: Registered route will be retained however the estimated time will not be saved; this is not applicable to 8″ IVI units without map data. 07/15/2022 Page 6 of 10 (5219) Impacted pre-sets item Before IVI update After IVI update #1 Bluetooth devices stored, Wi-Fi stored #2 Favorite Phone, Favorite Audio, Device Name and PIN in the Bluetooth Settings #3 Quick dial and Customize text message <Note> Registered Quick dial will be lost. #4 Estimated Time and Time Shown on Map settings in Navigation Route Preference (returns to default) <Note> Registered route is retained. No impact to 8’ screen without map data. 07/15/2022 Page 7 of 10 (5219) TROUBLESHOOTING Symptoms Response The update will not start when the USB is inserted. IVI unit does not recognize the USB stick. Remove the USB and re-insert it. Reboot the IVI unit by holding down the Audio power button. Change the USB stick to another one. The update does not finish (takes more than 40 minutes). Reboot the IVI unit by holding down the Audio power button. Change the USB stick to another one. The following error message appears on the screen: When inserting the UBS stick the following message appears: “You failed software update. Please update the software again. If the system does not operate, please update the software again.” When removing the USB stick the following message appears: “USB was removed, Please perform the software update again.” Reboot the IVI unit by holding down the Audio power button. Then perform the update again. Change the USB stick to another one. IVI unit does not reboot automatically after removing the USB stick. Reboot the IVI unit by holding down the Audio power button. Then perform the update again. IVI screen does not properly reboot or repeatedly reboots after USB stick is removed (or there are other operational issues). Wait 5 minutes and if the screen continues to repeat, press and hold the Audio power button until the IVI turns OFF. If it does not address the issue, after turning Audio power button off, open and close the driver side door, wait 10 minutes. Press and hold the Audio power button until IVI turns on to reboot the unit. Upon rebooting the IVI unit, if the Mitsubishi logo appears on the screen, the IVI is operating correctly. 07/15/2022 Page 8 of 10 (5219) DESCRIPTION PART NUMBER QTY USB FOR SR22003 DGIVIFLASH 1 PARTS INFORMATION Two USB flash drives containing the updated software will be sent to each dealer (Attention: Service Manager) via FedEx. Each USB flash will be labeled as shown below: Genuine Mitsubishi part information (should replacements be needed): WARRANTY / RECALL CAMPAIGN CLAIM INFORMATION Enter all claims as claim type ‘C’ – Recall/Campaign Claims. Please follow the campaign instructions when entering each claim. See the claim example provided (next page). 07/15/2022 Page 9 of 10 (5219) RECALL CLAIM HEADER SECTION C2203R OPERATION NATURE CODE CAUSE CODE LABOR OPERATION TIME ALLOWANCE SOFTWARE UPDATE 59U 990 C2203R01 0.3 HOURS After entering the required customer data, vehicle information, selecting the applicable repair campaign and scenario performed, click the “Save and Continue” button. The system will automatically fill-in several fields. IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. 07/15/2022 Page 10 of 10 (5219)

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** TECHNICAL INFORMATION NOTICE ** DATE: TO: RE: TIN NO. July 18, 2022 Mitsubishi Motors US and Puerto Rico Dealer Principals, General Managers, Sales Managers, Service Managers, and Parts Managers IMPROPER OPERATION OF AUDIO UNIT – SAFETY RECALL CAMPAIGN TIN-22-SR-003 **************************************************************************************** AFFECTED VEHICLES: Certain 2022 Outlander vehicles PURPOSE A recall campaign will be released today for reprogramming the Alliance In-Vehicle Infotainment (A-IVI) system, on certain 2022 Outlander vehicles built between February 8, 2021, and April 8, 2022. Do not sell or deliver any affected 2022 Outlander until this recall has been performed. This is a STOP SALE! Please check the Most Recent: Open Campaign List e-report to identify affected vehicles in your new vehicle inventory. The Recall Bulletin outlining the repair procedure will be available today on MEDIC and MDL. Due to external electrical noise or voltage fluctuation, the A-IVI may not receive an image signal from the rear-view camera, potentially resulting in a black screen displaying on the A-IVI. This condition, if it exists, does not comply with Federal Motor Vehicle Safety Standard (FMVSS) 111 The potential loss of rearview image during a backing event could increase the risk of a crash or an injury to a person behind the vehicle. Notification letters are scheduled to begin mailing to owners of affected vehicles in early August 2022, requesting they contact their local Authorized Mitsubishi dealership to schedule an appointment to have this recall performed. Two USB flash drives containing the reprogramming software were sent FedEx to the Service Managers’ attention at each dealership. You should receive them today. Affected new vehicle inventory VINs can be reviewed on the Mitsubishi Dealer Link in the Most Recent: Open Campaign List available under the service section of “e-reports.” Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected and complete this campaign prior to delivering them. When checking for the applicability of this campaign (C2203R), please check for and complete any other open campaigns. Some of these vehicles may also be affected by the fuel pump recall (C2202R) and/or one of the seat belt recalls (C2108R) or (C2201R). Always obtain the customer’s approval before completing a campaign on a customer owned vehicle. IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. 07/07/2022 Page 1 of 3 (5221) SR-22-003 FAQs 1.Is this a stop sale? A.YES – It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment(including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. 2.Why is Mitsubishi conducting this recall? A. Due to external electrical noise or voltage fluctuation, the A-IVI may not receive an image signal from the rear-view camera, potentially resulting in a black screen displaying on the A-IVI. This condition, if it exists, does not comply with Federal Motor Vehicle Safety Standard (FMVSS) 111. 3.What is the safety risk? A. The potential loss of rearview image during a backing event could increase the risk of a crash or an injury to a person behind the vehicle. 4.What Mitsubishi vehicles are affected by this recall? A. Certain 2022 Outlanders 5.Are all 2022 Outlanders affected? A.NO – only certain vehicles manufactured within a specific time frame require this reprogramming. 6.How do I know if a 2022 Outlander is affected? A. Check the VIN on the Superscreen – if it shows recall C2203 open, it is affected – approximately 56,000 model year 2022 Outlanders are affected in the U.S and Puerto Rico. 7.Are there parts available? A. There are no parts required for the remedy – it is reprogramming only. Two USB flash drives were sent FedEx to the Service Managers’ attention at each dealership. 8.When will customers be notified? A. Official customer notification letters are targeted to be mailed in August. 07/07/2022 Page 2 of 3 (5221) 9.Many of the affected owners are new to the Mitsubishi family and just recently purchased their new Outlander – what can we do to maximize their continued satisfaction with our dealership and Mitsubishi? A. Mitsubishi fully understands having a recall shortly after a new vehicle purchase can influence perceptions of the brand. Jointly with you – our dealer partners – we want to provide our customers with an exceptional service experience when having this recall completed. i. Mitsubishi strongly encourages you to amplify your customer handling of these new Outlander owners by: 1.Showing empathy for the inconvenience of having to complete the recall and treat them with extra courtesy and respect 2.Minimizing the inconvenience as much as possible a. Offer convenient appointment times and schedule appropriately b. Offer pickup and delivery if available c. Consider mobile repairs d. Utilize shuttle service or rideshare e. Make sure your waiting room is clean and full ye quipped to provide a pleasant place for customers who may choose to wait f. Perform a quality check to ensure repairs are completed right the first time g. Deliver vehicle in cleaner condition than when it was when dropped off h. Check for and complete (with the customer’s approval) any other open recalls. 07/07/2022 Page 3 of 3 (5221)

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