May 18, 2020 NHTSA CAMPAIGN NUMBER: 20V279000
Lower Control Arm May Detach Due to Corrosion
A detached front control arm can result in a loss of vehicle control, increasing the risk of a crash.
NHTSA Campaign Number: 20V279
Manufacturer Mitsubishi Motors North America, Inc.
Components SUSPENSION, STRUCTURE
Potential Number of Units Affected 141,200
Summary
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2008-2010 Lancer, 2010 Lancer Sportback, 2008-2013 Outlander, and 2011-2016 Outlander Sport vehicles originally sold in, or ever registered in, Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. The front lower control arms may detach due to the front cross member corroding from salt water exposure such as from road salt use.
Remedy
MMNA will notify owners, and dealers will inspect the front cross members. Depending on the level of existing corrosion, either a sealing/anti-corrosion agent will be applied or the front cross member will be replaced with a new one. These repairs will be performed free of charge. The recall began August 7, 2020. Owners may contact MMNA customer service at 1-888-648-7820. MMNA’s number for this recall is SR-20-003.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mitsubishi has a Recall
This bulletin supersedes SR-20-003, issued July 2020; changes include:
- Direction added under Required Tools, Equipment and Materials for dealers that do not already have the Spray Gun, Regulator, or Anti-Corrosion agents (Page 2)
- Important statement added to request that the Anti-Corrosion Agent be inspected for proper consistency, prior to use (Page 3)
- Added 2011 – 2012 Outlander Sport / RVR to the Warranty section (Page 31)
- Clarification to the scenarios: anti-corrosion agents are not to be applied in the event of a Crossmember replacement (Page 32)
- Two Customer Letters are attached: Interim Customer Letter (Page 34) and Revised Final Customer Letter (Page 35)
PURPOSE
This bulletin provides directions for inspection and repair of affected vehicles’ Crossmembers.
BACKGROUND
The inside and outside surfaces of the Front Crossmembers used on certain vehicles, if exposed long term to snow melt water and anti-freezing agents, may corrode due to insufficient performance of the rust protection. Should significant corrosion occur over time, a lower control arm could eventually become detached resulting in loss of vehicle control and a potential collision.
AFFECTED VEHICLES
2008 – 2010 Lancer*
2009 – 2010 Lancer Sportback*
2008 -2013 Outlander*
2011 – 2016 Outlander Sport / RVR*
*Currently or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and Washington D.C.
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.
NOTE: If you encounter a vehicle which has excessive Crossmember corrosion, but is not covered under this campaign (i.e., never registered in a salt belt state), contact your DPSM for further directions.
REQUIRED TOOLS, EQUIPMENT AND MATERIALS
- Obtain necessary tools, equipment and materials.
- Dealers that do not already have the Spray Gun, Regulator or Anti-Corrosion agents listed below, should order through their facing PDC.
Picture | Name / Part number | Remark |
Corrugated Paper | For masking | |
Universal Absorbent Pads | For masking and wiping off too much anti-corrosion agent | |
Hammer, 1 Pound | ||
Punch | ||
Protective Gloves | ||
Respirator | ||
Safety Glasses | ||
Scraper
Flathead Screwdriver Wire Brush |
For rust removal | |
Air Coupler | ||
Air Compressor | ||
Air Gun | ||
Spray Gun for Internal Application:
MZ341023EX or WURTH type (HRS2) |
Clean spray gun after using | |
Air Regulator for use with:
MZ341023EX or WURTH type (HRS2) |
||
Anti-Corrosion Agent for Internal Application:
MZ321015 |
1 liter – Target amount of usage:
5 vehicles per bottle |
|
Anti-Corrosion Agent for Internal Application: MZ341024EX |
1 liter – Target amount of usage:5 vehicles per bottle | |
Anti-Corrosion Agent for External Application:
MZ320800 |
0.48 liter – Target amount of usage: 5 vehicles per aerosol can |
!! IMPORTANT !!
Inspect consistency of the Anti-Corrosion Agent (P/N: MZ341024EX) before use. The consistency should be smooth and creamy. If the consistency is chunky (like cottage cheese) do not use and discard the product.
ANTI-CORROSION AGENT SPRAY GUN PART #: | MZ341024EX – ANTI-CORROSION AGENT | MZ321015 (Canada) – ANTI-CORROSION AGENT |
MZ341023EX | Reference Page 11 | Reference Page 15 |
WURTH Type (HRS2) | Reference Page 17 | Reference Page 22 |
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, _________________.
Date: July, 2020
Dear FIRSTNAME LASTNAME,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Reason for notice:
Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect relating to motor vehicle safety exists in certain 2008 – 2010 Lancer, 2010 Lancer Sportback, 2008 – 2013 Outlander, and 2011 – 2016 Outlander Sport vehicles operated in states where road salt is used. The inside and outside surfaces of the front cross members used on certain vehicles, if exposed long term to snow melt water and anti-freezing agents, may corrode due to insufficient performance of the rust protection agent. If this occurs, the front lower control arms may detach. A detached front control arm can result in a loss of vehicle control, increasing the risk of a crash.
What you should do:
Please contact your local Authorized Mitsubishi Motors dealer and schedule an appointment to have the repair performed. When you bring your vehicle in, please show the dealer this letter. If you misplace this letter, the dealer will still perform this repair for your vehicle, free of charge.
What your dealer will do:
The dealership will inspect and apply anti-corrosion agents to the inside and outside of your vehicle’s cross member. If perforation(s) are found during inspection, the dealer will replace your vehicle’s cross member with a new one.
How long will it take?
The time needed for inspection and application of anti-corrosion agents is approximately 1.5 hrs. If perforation(s) are found during the inspection, the repair could take up to 4 hrs. The dealer may need your vehicle for a longer period of time, but every effort will be made to minimize your inconvenience.
If you have any questions, please contact the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4 p.m. (Central Time)
If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made within a reasonable time frame and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov.
If you have already encountered a problem with excessive cross member corrosion and had it repaired or replaced as a result of this specific condition and have paid for the repair, you may send your original repair order or invoice and original receipt/proof of payment to the following address for reimbursement consideration:
Mitsubishi Customer Relations Department, P. O. Box 689040 Franklin, TN 37069
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
We appreciate your prompt attention to this matter.
Sincerely,
Mitsubishi Motors North America, Inc.
C2003R
16 Affected Products
Vehicles
MAKE | MODEL | YEAR |
MITSUBISHI | LANCER | 2008-2010 |
MITSUBISHI | LANCER SPORTBACK | 2010 |
MITSUBISHI | OUTLANDER | 2008-2013 |
MITSUBISHI | OUTLANDER SPORT | 2011-2016 |
15 Associated Documents
Recall Acknowledgement
RCAK-20V279-8021.pdf 244.997KB
Defect Notice 573 Report
RCLRPT-20V279-9263.PDF 216.856KB
Recall 573 Report – Amendment 1
RCLRPT-20V279-8936.PDF 216.853KB
Manufacturer Notices(to Dealers,etc)- ADVANCE TECHNICAL INFORMATION NOTICE
Manufacturer Notices(to Dealers,etc)- ADVANCE TECHNICAL INFORMATION NOTICE
ISSUED Interim Owner Notification Letter (Part 577)
RIONL-20V279-4416.pdf 217.421KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V279-9659.pdf 247.102KB
Remedy Instructions and TSB
RCRIT-20V279-8330.pdf 6632.632KB
Manufacturer Notices(to Dealers,etc) – CROSSMEMBER CORROSION – SAFETY RECALL CAMPAIGN
RCMN-20V279-4504.pdf 7229.708KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V279-3552.pdf 222.474KB
Manufacturer Notices(to Dealers,etc) – TECHNICAL INFORMATION NOTICE
Manufacturer Notices(to Dealers,etc) – Crossmember – Safety Recall Campaign — UPDATED INFORMATION
RCMN-20V279-1276.pdf 182.184KB
Recall Quarterly Report #1, 2020-3
RCLQRT-20V279-8783.PDF 211.165KB
Recall Quarterly Report #2, 2020-4
RCLQRT-20V279-2150.PDF 211.276KB
Recall 573 Report – Amendment 2
RCLRPT-20V279-8039.PDF 216.815KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V279&docType=RCL
- Quantity of (12) cans: 15 OZ, Black Rubberized Undercoating
- An Easy To Use, Black Protective Coating
- Protects Metal Surfaces From Corrosion & Moisture
- Trusted Rust Preventive Formula Provides A Barrier From Rust On Cars, Trucks, Trailers & Other Recreational Vehicles
- For Best Results Apply 2 Coats
- Perfect for use on bare or primed metal underbodies of cars, trucks, trailers, RVs and more
- Professional-grade formula provides superior protection against corrosion and damage from water, salt and other chemicals
- Dries to the touch in 1 hour and covers up to 10-15 sq. ft. per can
- Undercoating helps deaden sound and reduce damage to parts
- Features a wide, comfort spray tip and any-angle spray technology for easy painting even upside down
- Perfect for use on bare or primed metal underbodies of cars, trucks, trailers, RVs and more
- Rubberized formula protects against corrosion and damage from water, salt and other chemicals
- Dries to the touch in 30 minutes and covers up to 10-12 sq. ft. per can
- Undercoating helps deaden sound and reduce damage to parts
- Features a wide, comfort spray tip and any-angle spray technology for easy painting even upside down
- Use on cars, trucks, and recreational vehicles
- Coating helps prevent damage corrosion
- Helps reduce road noise
- Clean application
- Undercoating provides a tough barrier and protects metal from road debris
- An aerosol undercoating with smooth texture in two forms, paintable and non-paintable
- Multi-purpose undercoating may be applied to cars, trucks and recreational vehicles
- Hides welding marks and other repairs
- Sound dampening properties help reduce road noise
- It Matches Oem Textures And Provides Excellent Abrasion And Stone Chip Protection, Sound Deadening And Corrosion Resistance
- This Product Is Ideally Suited For Applications Where Heavy Or Coarse Texture Patterns Are Desired.
- Easily Applied With A Custom Coat Blg-684 Gun Or A 3M Schutz Gun; Fast Drying
- 50 State Voc Compliant
- Woolwax is more resistant to wash-off than any other undercoating.
- Woolwax Pro Gun comes with (2) extension wands
- Very Proudly Made in the USA !
- Woolwax stays wet and is always active and creeping into inaccessible areas.
- Very fast same day shipping on most orders (weekdays).
- Undercoating provides a tough barrier and protects metal from road debris
- An aerosol undercoating with smooth texture in two forms, paintable and non-paintable
- Multi-purpose undercoating may be applied to cars, trucks and recreational vehicles
- Hides welding marks and other repairs
- Sound dampening properties help reduce road noise
- Lanolin Woolwax auto / truck undercoat BLACK
- WOOLWAX has almost no smell. Very proudly Made in USA !
- Very thick and resistant to washoff.
- Woolwax stays wet and is always active and creeping into inaccessible areas.
- Very fast same day shipping on most orders (weekdays).
- Adjustable nozzle for best flow
- Includes 3 empty quart bottles
- Includes 18" 360 degree extension wand
- Includes 24" flexible extension wand
- Specially designed for lanolin based corrosion inhibitors
Last update on 2022-07-05 / Affiliate links / Images from Amazon Product Advertising API
This product was presentation was made with AAWP plugin.