November 30, 2020 NHTSA CAMPAIGN NUMBER: 20V741000
Parking Brake Operating Shafts May Corrode
If the parking brake operating shafts bind, the parking brakes may not engage or disengage fully. If the parking brakes do not engage properly, the vehicle could rollaway, increasing the risk of a crash.
NHTSA Campaign Number: 20V741
Manufacturer Mitsubishi
Motors North America, Inc.
Components PARKING BRAKE
Potential Number of Units Affected 21,758
Summary
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2016 Outlander and Outlander Sport vehicles. The rust prevention coating on the rear brake operating shafts could have been peeled off during the assembly process. As a result, water entering the rear brake caliper boot may cause the parking brake operating shafts to corrode and possibly bind.
Remedy
MMNA will notify owners, and dealers will replace the rear brake caliper assemblies, free of charge. Owner letters were mailed May 4, 2021. Owners may contact MMNA customer service at 1-888-648-7820. MMNA’s number for this recall is SR-20-005.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mitsubishi has a Recall
PURPOSE
This campaign bulletin instructs dealers to inspect the rear brake caliper and, if necessary, replace the parking brake caliper body with the countermeasure part.
BACKGROUND
Due to improper assembly operation at the supplier, the coating for rust prevention on the rear brake operating shaft could peel off during the assembly process when the shaft is installed to the rear brake caliper body. As a result, penetrating water from the rear brake caliper boot may cause the brake operating shaft to rust. If this occurs, the rear brake operating shaft may become stuck, potentially causing brake dragging and/or a decrease in parking brake performance. If the parking brake does not operate properly, it could lead to a vehicle rollaway and increase the risk of a crash.
AFFECTED VEHICLES
Certain 2016 Outlander vehicles
Certain 2016 Outlander Sport/RVR vehicles
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.
CUSTOMER NOTIFICATION
A letter will be sent to all owners of affected vehicles telling them to visit their local Authorized Mitsubishi Motors dealer to have the rear parking brake caliper replaced. A sample customer notification letter appears at the end of this bulletin.
REQUIRED OPERATIONS
Before starting this campaign procedure, CHECK THE WARRANTY SUPERSCREEN to verify if the vehicle is an affected VIN for this campaign and that this campaign procedure has not already been completed.
Mitsubishi Motors North America
SR-20-005
Chronology of Defect / Noncompliance Determination
On January 26, 2018, Mitsubishi Motors North America, Inc. (MMNA) submitted a Defect Information Report (DIR), NHTSA ID number 18V-070, to NHTSA concerning the parking brake of certain 2014-2016 MY Outlander and certain 2013-2016 MY Outlander Sport vehicles.
In July 2018, Mitsubishi Motors Corporation (MMC) received a field report from Canada stating that the parking brake lever felt strange and the rear brake caliper was stuck on an Outlander Sport (called RVR in Canada) vehicle, which was outside of the recall population. MMC began an investigation.
From August 2018 to May 2019, MMC received 8 additional field reports from Japan and EU. Investigations revealed the rear brake operating shaft stuck because of rust, even though the shaft had the additional coating for rust prevention. MMC continued its investigation to find out the root cause and started verifying the effectiveness of the shaft coating against rust.
In April 2019, MMSCan received an inquiry from Transport Canada regarding a complaint for a customer who experienced similar failure from a vehicle outside of the recall population and opened an investigation.
From June 2019 to November 2019, MMC conducted reproduction testing with the supplier, and found that the shaft coating had peeled off due to scratch. MMC identified that the scratch to the shaft coating occurred during the assembly process of the rear brake caliper at the supplier. MMC started further reproduction testing with the scratched shaft.
From December 2019 to March 2020, as a result of further reproduction testing, MMC found that the coating to the shaft could potentially peel off from the scratch. MMC continued this reproduction testing.
From April 2020 to October 2020, MMC was able to confirm that the shaft coating could further peel off and rust would progress on the shaft. MMC continued analysing the potential for future field occurrences.
On November 20, 2020, MMC determined that a field action was necessary in the US to address this condition, and advised MMNA to conduct a safety recall.
SEOCONTENT-START
This notice applies to your vehicle, _________________.
Date: January , 2021
Dear FIRSTNAME LASTNAME,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Reason for interim notice: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect which relates to motor vehicle safety exists in certain 2016 Outlander and 2016 Outlander Sport vehicles. Due to improper assembly operation at the supplier, the coating for rust prevention on the rear brake operating shaft could peel off during the assembly process when the shaft is installed to the rear brake caliper body. As a result, penetrating water from the rear brake caliper boot may cause the brake operating shaft to rust. If this occurs, the rear brake operating shaft may become stuck, potentially causing brake dragging and/or a decrease in parking brake performance. If the parking brake does not operate properly, it could lead to a vehicle rollaway and increase the risk of a crash.
MMNA intends to repair your vehicle free of charge (parts and labor). However, the parts that may be required to provide a permanent remedy for this condition are currently not available. MMNA is making every effort to obtain these parts as quickly as possible, and will contact you again by mail with a follow-up recall notice when the remedy parts are available.
What you should do: Once you receive your follow-up notice in the mail advising that parts are available, simply contact your local Authorized Mitsubishi Motors dealer to schedule an appointment to have the repair performed. In the interim, if you believe that your vehicle’s rear parking brake caliper exhibits dragging or decreased performance, you may schedule an appointment with your local Authorized Mitsubishi Motors dealer to have it inspected.
If you have any questions, please contact the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4 p.m. (Central Time)
If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made within a reasonable time frame and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.
If you have already encountered a problem with brake dragging and had it repaired or replaced as a result of this specific condition and have paid for the repair, you may send your original repair order or invoice and original receipt/proof of payment to the following address for reimbursement consideration:
Mitsubishi Customer Relations Department, P. O. Box 689040 Franklin, TN 37069
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
We appreciate your prompt attention to this matter.
Sincerely,
Mitsubishi Motors North America, Inc. C2005R
***************************************************************************************************************
Page 1 of 11
SR-20-005REV
SUBJECT:
PARKING BRAKE CALIPER SAFETY RECALL
CAMPAIGN – REVISION
No: REV2
DATE: May 2021
MODEL: See Below
CIRCULATE TO: [ X ] GENERAL MANAGER [ X ] PARTS MANAGER [ X ] TECHNICIAN
[ X ] SERVICE ADVISOR [ X ] SERVICE MANAGER [ X ]WARRANTY PROCESSOR [ X ] SALES MANAGER
PURPOSE
This campaign bulletin instructs dealers to inspect the rear brake caliper and, if necessary,
replace the parking brake caliper body with the countermeasure part.
BACKGROUND
Due to improper assembly operation at the supplier, the coating for rust prevention on the
rear brake operating shaft could peel off during the assembly process when the shaft is
installed to the rear brake caliper body. As a result, penetrating water from the rear brake
caliper boot may cause the brake operating shaft to rust. If this occurs, the rear brake
operating shaft may become stuck, potentially causing brake dragging and/or a decrease in
parking brake performance. If the parking brake does not operate properly, it could lead to a
vehicle rollaway and increase the risk of a crash.
AFFECTED VEHICLES
Certain 2016 Outlander vehicles
Certain 2016 Outlander Sport/RVR vehicles
CUSTOMER NOTIFICATION
A letter will be sent to all owners of affected vehicles telling them to visit their local Authorized
Mitsubishi Motors dealer to have the rear parking brake caliper replaced. A sample customer
notification letter appears at the end of this bulletin.
REQUIRED OPERATIONS
Before starting this campaign procedure, CHECK THE WARRANTY SUPERSCREEN to verify if the
vehicle is an affected VIN for this campaign and that this campaign procedure has not already
been completed.
Copyright 2021, Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi
Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
Affected new or used inventory vehicles must be repaired before the vehicle is delivered.
Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify
whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a
dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment
(including a tire) covered by the notification under a sale or lease until the defect or
noncompliance is remedied.
(5065)
This bulletin supersedes SR-20-005REV issued May, 2021, to update the Parts Information and
Labor Operations sections and clarify the warranty billing process. Revisions are italicized and
indicated by:
J.. MITSUBISHI
MOTORS
◄
Page 2 of 11
SR-20-005REV
REPAIR PROCEDURE
ll. ove’rvi,ew 1of’ R,epJacem,elillt ‘Worik
l lhe1 wmk must lbe, pelfrnmedl aooorc’l ililg to e, vork flow chart shown be1ow.
!in spect t he [aliper Body Assembly to
i den ify 1.vthettler t e [den ifica ion
mark “G” is 011 tlhe part orr not.
If No l
Replace t he [allper Body Assembly
RII brrake f lu id and bleed air
Adju s””” · he pa b:ra~e
pull iin_ margin
ri/o rik completed
2. tnspe,cti,on f or Edlentif,ring Clountermeasur,e, Parts,
‘WorkHow
l lhe• affected palits may have al’reacfry· beelil replaoedl ·1th rnuliltermeas I re parts even if ttlh.e
‘vetfcle is rsted wi. lhilil tlhe r,eca I camp,a·gn of affected vet ri cTe.
Inspect 1h ‘ er “G” letter for ooumermeasure ·demificatio:lil is, stamped near ilhe cal~per ever
nut a. botlh r.e andl rr”ght sfdes. f lilO “(t letter is stamped ars iind irnted below1 go to · em 3
for part r,epl1acemem.
Rear Brake Caliper Assembly G stamp for cm.mtermeas rre
Page 3 of 11
SR-20-005REV
3. Re1placemen1t: of· Caliper Body Asse:mbly
!tJ Remove the parkt lilg brrake riear ca lt:)le,
ail Loose lil t he adjusting n I of . he parik!ililg bra ~e, I e’!Jier in e, cabi lil.
–..,….__ t::~~ ~-AdJll!IS ,·ng nut
NOTE: Park Im g !brake liev er lllil,slde cabin
For· Out’l:ande 1 1
Outlander Sp or~ ,a I d R\liR
(2)1 !Fit hos,e, clamp o. \Er t he parkrlilg lbrrake caliper r1e ·ner
:aJ1 Press to s,quee12ie1
, e tab located on i e retain er of t he pa~ ililg tJra~e, rear cab le, a I cl
pull out 1th e parting brake riear cab e, from the par t tlilg lbrrake b:rac~e•t of the rear Brrake
caliper Assembly
I& CAUTION I ‘ hen p ‘lllng1 aut1 he p a1ikilng b:r,a1k1e rear 1cable, be st1rie not: ·to
da·ma.g,e ~he tab located on ; he ret a mer 1of t e pallifdmg br,aJ!ce rear cab’le. ~It; mg a
1·2.emm lllose 1dllp (NIB2li89lll 10n , he rieta mer·1of ., e p;;i I mg b·rake rea cablle w II
prevent damage to,t he tab du ng t abs 100mpress ,on
Page 4 of 11
SR-20-005REV
f& CAUTION] Be 1caref’ll’l ‘to Imot damage the lboot: ‘Wh’l le pulH g ; e, pa : mg brake re.r
cab e oftof ,; 1 e Ipa rik’lngI br,allce b’r,ac::’ket.
N01TIE: IUse 1’4 MM wrend11 to compr,e,s’S c,ab’le r,et.a Iner
1(31 IReplace ‘lh:e Caliper Body Assembly
:aJ !Remmie, . ‘lh:e bralke lh.o~e, fir om tlil e, Caliperr ~ody Assembly.
[& CAUTION] Remove t:he1 bra’k,e t:lu d . md lbe careful Ino 1:o, ‘et: tlite filuld :adhere to, ‘the
‘Ve ‘le e, Ior pe ‘p , elial parts. After dlsc::,onnec’tlng ; e Ica llper tram tlilte1 lhose, use :a protledlve
cover t:o, avo’.ld ‘the spl age or dlebrts.
I L1. WARNING Do not bend or damage the hose.
Page 5 of 11
SR-20-005REV
! ! Use th’ls metllllodlta help pr,e,vent br,a1c)e ·1 ,uld leakage du mg 1opKa: loni:
Bo rt [Mlil •’251, 21Plaln1 washer EM110 10.s•211, IRu’bber seal
U’l\lll!k110″‘l8″‘lmmJ,. 2 1Gaskets, (firom1·t e ·ve’lilld e),1 and 2 1 its, IMIO)
to [prevll!fllt ·1fl’U:ld ealcage [as II 1 : , lcated tm t ,e p ,c, r,es belowJ1
•
b) R!emove t he Cal1per BodyAssemlblry fmm t i e calipers rpport
!Remove, w1lt :u::,lts1 ililelil r,emove t he Caliper Body Assemlblry from t he caliper supp:ort
caliper Bo cty Assemb1ly
~ /”;;111!11.:Z’-
Caliper support
c], I s1ral] . e, a nmterrmeasure Caliper ~od:y Assemlbl)y o caliper support cm tlhe1 velt,-cle sicle1
•
IFDan~e bolt tigll en ing t orque : 35_~ NIM
[ ,aliper Body Assemlbly
35 ±4 NI m
‘ [al ip er s pport:
l4 CAUTIOfC] Do 111,ot use t e Cal :per Bedy A.ssem’bly llf , e part lls d.ro1pped du mg I’ stal a1tlon.
I & WARNING I Do ot use t e Cal :per Body A.ssem , ly llf· erie Is, eV:ldem:e of dama,g,e·to the
pa:c:kag,lng.
Page 6 of 11
SR-20-005REV
d) Install the brake hose to the caliper Body Assembly
Replace new gaskets on both sides of the metal piece on the brake hose, and t ighten
the connector bolt
Br.ake hose connector bolt tightening torque:30+..:5 N M
30 % 5 N•m
Replace new gaskets
lo .• FIii Brake Fluid and Bleed Air
Bleed the air in the order specified in the drawing below.
! !! IMPORTANT!! ! Use OOTt. brake fluid.
rA CAUTION I For Manual Tr.an.smlsslon vehicles, ensure t he f luid level Is maintained
above the clutch Inlet One at all times.
! II IMPORTANT II ! Do not mix different types of brake fluid.
Page 7 of 11
SR-20-005REV
<IAH 1d’:nv -1 .. l’lic –:>
2
2′ 4 1
j& CAUTIOlf”l ,A-‘terbleed mg a1·r~ clean t e b 1a f luld dr1lp;plng and chec :· e f\lu d llea1k,ag,e.
51. A·ssemble· ,and Ad[ust t e IParikl ng1 Br,a ,e Rea·r C1abl e1 Clh eCik t ‘lile Pa’r Ing !Brake Fon::e·
After adjusti g t he parki lilg brake callle t ravel1 check ihe1 p.altiri-.:JI b:ra 1e1 opeiratT lil_
(1) Install t he pa rking brake rear cab le (on the rear Brake Ca liper Assembly side)
a]1 Put ttle r. if mer of lhe p.airking brakJe, rrearr cable ttirnu .’ t he parkililg ~ever ole of ilhe
rrea rr Bra 1e1 Caliper Assembty lb~ P 111 . ii e, p.a -ng1 brakle rreair cabte i . ntcll i calil tie Led at t he rettatlilerr, ml e gage 1the
1 e a] pi·ece at t he , -p of ttle cabl:e on tlhe calip er ever i ook.
Cable arnkin g
re~ iner brakie rrea rr
Parking l::nake
bracket
Page 8 of 11
SR-20-005REV
CAUTION Be sure to conf l’r1m t hat t he boot Is not ,dlsl ocat ed from t he
metal piece at the tip. If t lile boots come off, return tfl.em to the
111.ormal poslt lo1111.
———~”-“—————-~ I
I
I
I Boot dislocated I
.._ _ – – – – – ——————– – _ ..J
(2) Adjust t he parking brake lever travel
a) Start the elilgilile and depress t he bra~e· pedal strongly twioe or t hree t imes.
NOTE: By depressing the brake pedal, the clearance between the brake pads and rear
brake disc Is adjusted to Its optimum level. The brake pedal should not sink to the f loor
whlle the engine Is running. Perform troubleshootlng to Identify
and repair any Issues.
l & wARNING
I Do not set t he t ravel of t he parking brake fever at a notch I ower ·t han t he
standard ,as tt wm cause dragging •of-the rear brakes.
b) Turn t lile adjusting mrt to adjust the parkililg brake lever t ravel to the standard val’ue.
After adjustment, check for looseness between tlhe adjusting nut and parking brake
lever.
!H odell 10ut’lander, Out lander Sport, RVR
ILever/ Ped’al Operating Force 200N
Lever Travel/Pedal Travel 6 to 7 notches
c) After adjust ing the parking brake lever travel, release tihe parking bra~es and rotate the
rear wheels to check foir dragging ofthe rear brakes.
(3) (iheck tlhe parking brake force.
a) With brake t ester: Confirm whether it satisfies tihe parking brake fome specified in tlhe
periodic inspection service manual.
Page 9 of 11
SR-20-005REV
PARTS INFORMATION
LABOR OPERATIONS
Involved Models Campaign
Op#
Labor
Time Repair Description
2016 Outlander
2016 Outlander Sport/RVR
C2005R01 0.3H Inspection Only
C2005R02 0.9H Inspection and Replace LH Caliper
C2005R03 0.9H Inspection and Replace RH Caliper
C2005R04 1.5H Inspection and Replace Both Caliper
Part Number Part Name Qty Notes
4605B841 Caliper body assy (LH) 1
4605B842 Caliper body assy (RH) 1
4650B827QA Gasket 2*
(2) gaskets required for each caliper
body installation.
(when replacing both calipers a
quantity of 4 must be claimed.)
MZ341022RCL**
DOT4 Brake Fluid
(to be used only for
claims processing on
this recall)
1 (1) per side when caliper is replaced
*Gaskets are packaged 2 pieces per pack. Each caliper uses 1 pack of 2 gaskets per caliper.
When replacing both calipers a quantity of 4 must be entered when submitting the
warranty claim.
**Brake Fluid quantity will vary depending on the repair. If only doing left or right, then use
a quantity of 1. If replacing both left AND right, then use a quantity of 2.
**Order part number MZ320900 if additional brake fluid is required.
bt w· hout llrak.e testerr: Wh1le t he v,et11cle ·s r d up arid i s pa oong braliae lever/pedal is
pul ed/ dep ress,ed for ttle number of notches slhowfl llelow, assemble t ires1 t ighten the
1.ivtieel nuts -o t he t orque of 98 · M, arid confirm ttlat tJhe tires will not ro· ate. OR,
1en~ age · he pa rrking braliaes wl1ille ore;ep in_ t o confir tlhat tJhe vetlicle can Ile stopped.
Model 0111tla I der1, lllut11a1i1der Sport,. a:nd RVR
Notldh li
◄
◄
◄
Page 10 of 11
S R-20-005REV
WARRANTY /RECALL CAMPAIGN CLAIM INFORMATION
Enter all claims as claim type ‘C’ – Recall/Campaign Claims
Please follow the campaign instructions when entering each claim. See the example below.
Recall Claim Header Section
After entering the required customer data and vehicle information, select the applicable
repair campaign and the scenario that was performed. Then, by hitting the “Save and
Continue”.
“ampaign I I I . fo1rmation
Fam pai1gn I~— Ope:rati1on ·C200SR
~lo ‘
Enter As
i;;;;;;;;;;;;;;==:—….__7
Ohe-ck t!h: o · :n1 Umpalgn1 area1 ofthe ·Sup:r,cre :n eachi tslm: to, b:
6-4500 ,CJe rta n of a ve:h’ cl ‘s lgl bilhy. O ty v•N~.s howing ,c:moiS.R as op 1n are
IIA–=:=:::==,=.—‘n olvedl. · · 1.JA ……
IEmpNo
ervJ ce Advi s1or
Emp ·o
Dupllicate Rec.all 1 Ir
Page 11 of 11
SR-20-005
This notice applies to your vehicle, .
Date: May 2021
Dear FIRSTNAME LASTNAME,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Reason for notice: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect which
relates to motor vehicle safety exists in certain 2016 Outlander and 2016 Outlander
Sport vehicles. Due to improper assembly operation at the supplier, the coating for
rust prevention on the rear brake operating shaft could peel off during the
assembly process when the shaft is installed to the rear brake caliper body. As a
result, penetrating water from the rear brake caliper boot may cause the brake
operating shaft to rust. If this occurs, the rear brake operating shaft may become
stuck, potentially causing brake dragging and/or a decrease in parking brake
performance. If the parking brake does not operate properly, it could lead to a
vehicle rollaway and increase the risk of a crash.
What you should do: Please contact your local Authorized Mitsubishi Motors dealer and
schedule an
appointment to have the parking brake calipers inspected and,
if necessary,
replaced. When you bring dealer this letter. (If you
misplace this letter, the dealer will still perform this repair for your vehicle, free of
charge).
What your dealer will do: The dealership will inspect the rear brake calipers and replace the brake caliper body,
as necessary, free of charge.
How long will it take? The time needed for this repair is approximately a ½ hour to 2 hours, depending
on repair. The dealer may need your vehicle for
a longer period of time, but every effort
will be made to minimize your
inconvenience.
If you experience any promptly and/or at no charge, please inform us by
calling the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4
p.m. (Central Time)
If, after contacting you still have a problem getting this repair made promptly and/or
without charge, you may submit a complaint to
the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Avenue SE, Washington,
D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-
4236 or go to https://www.safercar.gov.
If you have already encountered dragging or decreased parking brake performance, and had the rear brake
calipers replaced or repaired as a result of these specific conditions and have paid for the repair, you may send
your invoice and original receipt/proof of payment to the following address for
reimbursement Mitsubishi Motors North America Inc., Customer Relations, P.O. Box 689040, Franklin, TN 37068
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply
with federal regulations.
We appreciate your prompt attention to this matter.
Sincerely,
Mitsubishi Motors North America, Inc.
SAMPLE cided tion aft d ake he beco
gging brak
e lea
uthorized e ring your vehicle in, please show the dea
, fo
ip an
ary, me approximate
the inspection results and required rep
y problem having your vehicle repaired p
shi 8
me)
tacting Mitsubishi Customer Relations, y
6 (TTY: 1-800-424-9153), http A
dragg
re
ur original repair order or invoi
bursement consideration:
i A
esso
IMPORTANT SAFETY RECALL
MITSUBISHI
MOTORS
Mitsubishi Motors North America, Inc.
PO Box 6890-40
Franklin, TN 37069
Telephone: 888- 648-7820
www.mitsubishicars.com
***************************************************************************************************************
This notice applies to your vehicle, ______________________.
Date: April 2021
Dear FIRSTNAME LASTNAME,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Reason for notice: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect which relates to motor vehicle safety exists in certain 2016 Outlander and 2016 Outlander Sport vehicles. Due to improper assembly operation at the supplier, the coating for rust prevention on the rear brake operating shaft could peel off during the assembly process when the shaft is installed to the rear brake caliper body. As a result, penetrating water from the rear brake caliper boot may cause the brake operating shaft to rust. If this occurs, the rear brake operating shaft may become stuck, potentially causing brake dragging and/or a decrease in parking brake performance. If the parking brake does not operate properly, it could lead to a vehicle rollaway and increase the risk of a crash.
What you should do: Please contact your local Authorized Mitsubishi Motors dealer and schedule an appointment to have the parking brake inspected and, if necessary, replaced. When you bring your vehicle in, please show the dealer this letter. If you misplace this letter, the dealer will still perform this repair for your vehicle, free of charge.
What your dealer will do: The dealership will inspect the rear brake calipers and replace the brake caliper body, as necessary, free of charge.
How long will it take? The time needed for this repair is approximately a ½ hour to 2 hours, depending on the inspection results and required repair. The dealer may need your vehicle for a longer period of time, but every effort will be made to minimize your inconvenience.
If you experience any problem having your vehicle repaired promptly and/or at no charge, please inform us by calling the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4 p.m. (Central Time)
If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made promptly and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
If you have already encountered dragging or decreased parking brake performance, and had the rear brake calipers replaced or repaired as a result of these specific conditions and have paid for the repair, you may send your original repair order or invoice and original receipt/proof of payment to the following address for reimbursement consideration:
Mitsubishi Motors North America Inc., Customer Relations, P.O. Box 689040, Franklin, TN 37068
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
We appreciate your prompt attention to this matter.
Sincerely,
Mitsubishi Motors North America, Inc.
C2005R
***************************************************************************************************************
(5013)
* * ADVANCE TECHNICAL INFORMATION NOTICE * *
DATE: January 27, 2021
TO: Mitsubishi Motors US and Puerto Rico Dealer Principals, General Managers, Service Managers, and Parts Managers
RE: Parking Brake Caliper Safety Recall Campaign
TIN NO. ATIN-20-SR-005
AFFECTED VEHICLES: Certain 2016 Outlander and 2016 Outlander Sport
PURPOSE
A safety recall will be conducted on certain 2016 Outlander and Outlander Sport vehicles regarding the rear brake calipers.
Due to improper assembly operation at the supplier, the coating for rust prevention on the rear brake operating shaft could peel off during the assembly process when the shaft is installed to the rear brake caliper body. As a result, penetrating water from the rear brake caliper boot may cause the brake operating shaft to rust. If this occurs, the rear brake operating shaft may become stuck, potentially causing brake dragging and/or a decrease in parking brake performance.
An Interim Notification Letter was mailed to affected owners on January 25, 2021. The letter informed customers that parts are not available and that they will be re-notified once an adequate number of parts become available. Additionally, the affected owners were informed that if they believe their vehicle’s rear parking brake caliper exhibits dragging or decreased performance, they may schedule an appointment with their local Authorized Mitsubishi Motors dealer to have it inspected.
If you receive a customer inquiry stating they are experiencing rear caliper dragging or decreased parking brake performance, please verify the vehicle is affected by Recall C2005R on the Superscreen. If you confirm the condition described above exists, following Service Manual procedures, replace the affected rear caliper(s) with service parts, submit a warranty claim for reimbursement, and advise the customer to return once they receive they receive another letter advising them that remedy parts are available.
You will be notified again when additional updates become available. We appreciate your patience while we make the necessary preparations to launch this recall.
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.
***************************************************************************************************************
(5045)
* *TECHNICAL INFORMATION NOTICE * *
DATE:
TO:
RE:
TIN NO. May 3, 2021 Mitsubishi Motors US and Puerto Rico Dealer Principals, General Managers, Service Managers, and Parts Managers Parking Brake Caliper Safety Recall Campaign – “Remedy Available” Customer Letters TIN-20-SR-005
****************************************************************************************************************
AFFECTED VEHICLES: Certain 2016 Outlander and 2016 Outlander Sport vehicles
PURPOSE
A recall campaign will be released today due to improper assembly operation at the supplier. The coating for rust prevention on the Rear Brake Operating Shaft could peel off during the assembly process when the shaft is installed to the Rear Brake Caliper Body. As a result, penetrating water from the Rear Brake Caliper Boot may cause the Brake Operating Shaft to rust. If this occurs, the Rear Brake Operating Shaft may become stuck, potentially causing brake dragging and/or a decrease in parking brake performance.
Recall Bulletin SR-20-005 outlining the repair procedure will be available today on MEDIC and MDL.
Letters are being mailed on May 4, 2021 to owners of vehicles affected by Recall SR-20-005 “Parking Brake Caliper” notifying them that remedy parts are now available and requesting that they contact their local Authorized Mitsubishi dealership to schedule an appointment to have this Recall performed. Sample copies of the letters are included in the Recall Bulletin for your reference.
The parts will initially be force allocated based on VIN distribution for this recall.
Affected new vehicle inventory VINs can be reviewed on the Mitsubishi Dealer Link in the Most Recent: Open Campaign List available under the service section of “e-reports.” Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected, and conduct this campaign prior to delivery to customers. This Recall Campaign Number is: C2005R. When checking for applicability of this campaign, please check for and complete any other open campaigns. Always obtain the customer’s approval before completing a campaign on a customer owned vehicle.
IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.
***************************************************************************************************************
SEOCONTENT-END
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MITSUBISHI | OUTLANDER | 2016 |
| MITSUBISHI | OUTLANDER SPORT | 2016 |
13 Associated Documents
Remedy Instructions and TSB
RCRIT-20V741-3345.pdf 2666.359KB
Remedy Instructions and TSB
RCRIT-20V741-9710.pdf 2672.698KB
Remedy Instructions and TSB
RCRIT-20V741-8065.pdf 2656.736KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V741-6015.pdf 110.358KB
Manufacturer Notices(to Dealers,etc)- Parking Brake Caliper Safety Recall Campaign – Remedy Available Customer Letters
RCMN-20V741-6172.pdf 118.725KB
Recall 573 Report – Amendment 1
RCLRPT-20V741-4227.PDF 213.749KB
Recall Acknowledgement
RCAK-20V741-6305.pdf 244.633KB
Defect Notice 573 Report
RCLRPT-20V741-1612.PDF 213.75KB
Chronology
RMISC-20V741-6192.pdf 58.514KB
Manufacturer Notices(to Dealers,etc) – Parking Brake Caliper Safety Recall Campaign
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V741-9945.pdf 127.476KB
Recall 573 Report – Amendment 2
RCLRPT-20V741-4265.PDF 213.823KB
Recall Quarterly Report #1, 2021-2
RCLQRT-20V741-9094.PDF 211.172KB
- 【Adding Tower to Your Brake Job!】Your professional brake caliper compression tool! This essential caliper piston compression tool is equipped with an upgraded 360°ratchet that effortlessly and smoothly presses single, dual or quad pistons back in with one hand. No slip, no effort. Fits 95% of cars and light trucks. Magnetic plate makes changing brake pads a breeze. Makes it faster and easier to get the job done.
- 【Simple and Convenient Design】Our caliper compression tool includes: sturdy tool, 2 super strong magnetic steel plates with safety slots and 2 protective hooks. The steel plates fit into place in seconds! The hooks ensure safe braking. The ratchet has a simple flip switch that changes direction instantly. It is very intuitive and anyone can quickly master this brake caliper press tool.
- 【Strong and Durable】Confidence comes from quality. The body of this ratcheting brake caliper tool is corrosion-resistant, high-strength alloy steel that is not easily deformed and can withstand high pressure without bending or breaking. Comfortable, non-slip rubber grips and a clever lever design apply maximum force with minimum effort. Includes large flat plate (7.01”x2.36”) and small flat plate (4.53”x2.17”). Adjustable stretch range: 1.88”(min) to 3.03”(max) for most jobs.
- 【Easy Operation Guide】 Using the brake pad spreader tool is very simple: press the push plate onto the piston, apply pressure to the push plate, swing the handle to extend it, flip the switch to control the direction, and activate the ratchet by applying even pressure, and the piston retracts smoothly! Key tip: Keep it level to avoid sticking or uneven movement. Your reliable caliper tool for perfectly smooth compression.
- 【Keep Your Car Safe at All Times】From garage repairs to traveling emergencies, your brake piston compression tool is easy to carry, use the tool to replace brake pads. Hooks can be used to secure the brake calipers or to protect your hands while working. The ratcheting brake caliper tool can be kept in the trunk to fix brake problems anywhere, anytime.
- Complete Tool Set: Orion Motor Tech's 24-piece brake caliper compression tool set includes 2 retaining plates, 2 thrust bolt assemblies, 2 brake caliper hangers, and 18 adapters, easily servicing your brakes without damage
- Universal Compatibility: This brake caliper tool kit includes a wide range of adapters to fit most vehicles, including hundreds of American, Japanese, and European models, fully covering your brake servicing needs
- Hassle-Free Use: Simply rotate the pistons back into their calipers to clear the pads. Embedded magnets in each thrust bolt assembly securely hold drive keys and adapters, while the right and left handed designs ensure versatile operation
- Durable Construction: Crafted from heavy-duty 1045 steel, this caliper piston compressor tool set offers exceptional strength and durability, with a powder coating for enhanced wear and corrosion resistance
- Compact & Portable: Our disc brake caliper tool set comes in a convenient storage case, ensuring your tools are organized and always within reach for home and on-the-go repairs
- Upgraded High-Strength Steel Construction: Our brake caliper piston tool is forged with upgraded high-carbon heavy-duty steel material, featuring integral forming, high hardness, bending resistance and deformation resistance. Premium sturdy coating keeps the tool intact under long-term oil contamination and harsh maintenance environments.
- Flexible 360° Multi-Angle Ratchet Operation: Built-in precision full-angle ratcheting mechanism enables free multi-directional operation, no dead-angle limitation in narrow wheel space. Labor-saving lever design greatly reduces hand pressure during brake maintenance, effectively easing long work fatigue. One-key reverse switch realizes quick switching of retraction and expansion, with smooth operation and sensitive response for efficient repair.
- Wide Compatibility for Multi-Type Calipers: Universal brake pad spreader fits most mainstream vehicle disc brake systems, compatible with single, twin and quad-piston fixed & floating calipers. It perfectly meets daily household DIY maintenance and professional auto shop repair needs. Warm reminder: this tool is only applicable to disc brakes, not for drum brake systems, to avoid improper use damage.
- Humanized Labor-Saving & Safe Structure: Optimized widened contact plate design increases stress area, effectively preventing slippage and unilateral force deviation during compression. Non-slip textured grip ensures stable holding even with oily hands. Adjustable working range meets different caliper piston demands, and the centered limit design avoids sheet bending or internal thread damage to ensure safe and standardized operation.
- Complete Accessories: Comes with 2 sturdy storage hooks for hanging brake calipers, hoses and parts to facilitate single-person maintenance. Matching maintenance accessories help reduce abnormal noise and daily rust. All tools undergo strict factory quality inspection.
- Ideal for 4 wheel drive cars/trucks
- Includes left and right handed thrust bolt assemblies
- The kit includes 18 adapters which fit a variety of modern car brands
- 24Pc kits rotates piston back into caliper for fitting of new brake shoes and pads
- Storage case and a pair of gloves included.
- 【Adding Tower to Your Brake Job!】Your professional brake caliper compression tool! This essential caliper piston compression tool is equipped with an upgraded 360°ratchet that effortlessly and smoothly presses single, dual or quad pistons back in with one hand. No slip, no effort. Fits 95% of cars and light trucks. Magnetic plate makes changing brake pads a breeze. Makes it faster and easier to get the job done.
- 【Simple and Convenient Design】Our caliper compression tool includes: sturdy tool, 2 super strong magnetic steel plates with safety slots and 2 protective hooks. The steel plates fit into place in seconds! The hooks ensure safe braking. The ratchet has a simple flip switch that changes direction instantly. It is very intuitive and anyone can quickly master this brake caliper press tool.
- 【Strong and Durable】Confidence comes from quality. The body of this ratcheting brake caliper tool is corrosion-resistant, high-strength alloy steel that is not easily deformed and can withstand high pressure without bending or breaking. Comfortable, non-slip rubber grips and a clever lever design apply maximum force with minimum effort. Includes large flat plate (7.01”x2.36”) and small flat plate (4.53”x2.17”). Adjustable stretch range: 1.88”(min) to 3.03”(max) for most jobs.
- 【Easy Operation Guide】 Using the brake pad spreader tool is very simple: press the push plate onto the piston, apply pressure to the push plate, swing the handle to extend it, flip the switch to control the direction, and activate the ratchet by applying even pressure, and the piston retracts smoothly! Key tip: Keep it level to avoid sticking or uneven movement. Your reliable caliper tool for perfectly smooth compression.
- 【Keep Your Car Safe at All Times】From garage repairs to traveling emergencies, your brake piston compression tool is easy to carry, use the tool to replace brake pads. Hooks can be used to secure the brake calipers or to protect your hands while working. The ratcheting brake caliper tool can be kept in the trunk to fix brake problems anywhere, anytime.
This product presentation was made with AAWP plugin.