March 5, 2021 NHTSA CAMPAIGN NUMBER: 21V144000
Lower Control Arm May Detach Due to Corrosion
A detached front control arm can result in a loss of vehicle control, increasing the risk of a crash.
NHTSA Campaign Number: 21V144
Manufacturer Mitsubishi
Motors North America, Inc.
Components SUSPENSION, STRUCTURE
Potential Number of Units Affected 15,347
Summary
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2013-2015 Outlander Sport vehicles originally sold, or ever registered, in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. The front lower control arms may detach due to the front cross member corroding from salt water exposure, such as from road salt use.
Remedy
MMNA will notify owners, and dealers will inspect the front cross members. Depending on the level of existing corrosion, either a sealing/anti-corrosion agent will be applied, or the front cross member will be replaced with a new one, free of charge. Owners may contact MMNA customer service at 1-888-648-7820. MMNA’s number for this recall is SR-21-001. This recall is an expansion of NHTSA recall number 20V-279. Owners not previously notified under 20V-279 were notified on March 22, 2021.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mitsubishi has a Recall
PURPOSE
This bulletin provides directions for inspection and repair of affected vehicles’ Crossmembers.
BACKGROUND
The inside and outside surfaces of the Front Crossmembers used on certain vehicles, if exposed long term to snow melt water and anti-freezing agents, may corrode due to insufficient performance of the rust protection. Should significant corrosion occur over time, a lower control arm could eventually become detached resulting in loss of vehicle control and a potential collision.
AFFECTED VEHICLES
Certain 2013 – 2015 Outlander Sport*
*Currently or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and Washington D.C.
SR-21-001
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision:
On June 20, 2016, Mitsubishi Motors North America, Inc. (MMNA) submitted a Defect Information Report (DIR), NHTSA ID number 16V-458, to NHTSA concerning front suspension cross member corrosion of certain 2002-2007 MY Lancer and certain 2003-2013 MY Outlander vehicles. Mitsubishi Motor Sales of Canada, Inc. (MMSCAN) also submitted a Notice of Defect (NoD) to Transport Canada (TC) concerning the same issue.
On January 18, 2019, Mitsubishi Motors Corporation (MMC) received a defect investigation information request from TC via MMSCAN concerning cross member corrosion of 2008-2017 MY Lancer vehicles sold in Canada, which is a different generation than the recalled Lancer vehicles. MMC began an investigation and analysis.
On February 28, 2019, MMSCAN responded to TC, explaining that the 2008-2017 MY Lancer vehicles were equipped with a different type of cross member from the recalled vehicles and the occurrence ratio of the 2008-2017 MY Lancer vehicles was much lower than that of the recalled vehicles. MMC decided to continue to monitor the field regarding cross member corrosion, including certain Lancer, Outlander and Outlander Sport (called RVR in Canada) vehicles.
In April, 2019, TC opened an Active Defect Investigation concerning cross member corrosion of the 2008 – 2017 MY Lancer/Lancer Sportback, 2008-2015 MY Lancer Evolution, 2008-2013 MY Outlander with a 4-cylinder engine and 2011-2016 MY Outlander Sport vehicles.
From April 2019 to April 2020, MMC continued to monitor the field. MMC also conducted further investigations, analysis, and safety assessment and continued to have ongoing discussions with TC.
On May 11, 2020, although TC has not issued any findings, based on its ongoing monitoring and analysis, MMC determined that a field action was necessary and advised MMNA to conduct the safety recall in the Salt Belt region of the United States.
On May 18, 2020, MMNA submitted a Defect Information Report (DIR), NHTSA ID number 20V-279 to NHTSA.
On December 11, 2020, MMSCAN informed MMC that a 2014MY RVR vehicle visited a dealer in Canada to have the corroded cross member repaired, but this vehicle was not included as a potentially affected vehicle in the recall (Manufacture Recall No. SR-20-003). MMC and MMNA started an investigation.
Between January and February, 2021, MMC and MMNA continued investigating based on production and sales histories.
On March, 1 2021, MMC and MMNA concluded that 24 Outlander Sport vehicles, sold in the Salt Belt region of the United States, need to be added as potential affected vehicles in the recall. MMC started preparing a revised DIR.
On March, 2 2021, while preparing the revised DIR to add the 24 Outlander Sport vehicles, MMC and MMNA noticed that an additional quantity of potential affected vehicles, though these vehicles were included in recall 20V-279 and notified according to the notification schedule in recall 20V-279, was not updated on the DIR amendments it filed in recall 20V-279. MMNA promptly called NHTSA on March 3, 2021 to discuss the matter.
On March 4, 2021, pursuant to the discussion with NHTSA, MMC and MMNA determined to submit a new DIR including the quantity of potentially affected vehicles not updated on the 20V-279 DIR amendments, and the additional 24 Outlander Sport vehicles.
SEOCONTENT-START
Page 1 of 26
SUBJECT:
CROSSMEMBER CORROSION – SAFETY
RECALL CAMPAIGN
No: SR-21-001
DATE: March 2021
MODEL: SEE BELOW
CIRCULATE TO: [ X ] GENERAL MANAGER [ X ] PARTS MANAGER [ X ] TECHNICIAN
[ X ] SERVICE ADVISOR [ X ] SERVICE MANAGER [ X ] WARRANTY PROCESSOR [ X ] SALES MANAGER
PURPOSE
This bulletin provides directions for inspection and repair of affected vehicles’ Crossmembers.
BACKGROUND
The inside and outside surfaces of the Front Crossmembers used on certain vehicles, if exposed
long term to snow melt water and anti-freezing agents, may corrode due to insufficient
performance of the rust protection. Should significant corrosion occur over time, a lower control
arm could eventually become detached resulting in loss of vehicle control and a potential collision.
AFFECTED VEHICLES
Certain 2013 – 2015 Outlander Sport*
*Currently or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine,
Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York,
Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and Washington D.C.
NOTE: If you encounter a vehicle which has excessive Crossmember corrosion, but is not covered
under this campaign (i.e., never registered in a salt belt state), contact your DPSM for further
directions.
Copyright 2021, Mitsubishi Motors North America, Inc.
Continued (5076)
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi
Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is delivered. Dealers
must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the
vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to deliver a
new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered
by the notification under a sale or lease until the defect or noncompliance is remedied.
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SR-21-001
REQUIRED TOOLS, EQUIPMENT AND MATERIALS
1. Obtain necessary tools, equipment and materials.
2. Dealers that do not already have the Spray Gun, Regulator or Anti-Corrosion agents listed below,
should order through their facing PDC.
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SR-21-001
Inspect consistency of the Anti-Corrosion Agent (P/N: MZ341024EX) before
use. The consistency should be smooth and creamy. If the consistency is
chunky (like cottage cheese) do not use and discard the product.
ANTI-CORROSION AGENT
SPRAY GUN PART #:
MZ341024EX –
ANTI-CORROSION AGENT
MZ321015 (Canada) –
ANTI-CORROSION AGENT
MZ341023EX Reference Page 12 Reference Page 15
T99XXKXX01 Reference Page 17 Reference Page 22
!! IMPORTANT !!
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SR-21-001
FLOW CHART
2. Review flow chart
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SR-21-001
INSPECTION PROCEDURE
3. Raise the vehicle on a lift.
4. Remove under cover clips and under cover.
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SR-21-001
5. Inspection by punch testing.
a. Prepare punch and hammer.
b. Put the punch on the points shown below and strike the punch 5 times with the hammer.
The punching point is located approximately 20mm from the weld and outward
approximately 10mm from the pipe on the left and right sides, as shown below.
c. If the Crossmember becomes perforated, please replace the Crossmember.
NOTE: Crossmember removed from vehicle for illustration purposes.
Wear safety glasses, respirator, and protective gloves when punching, removing
rust and cleaning the Crossmember.
6. Clean the Crossmember and remove rust without removing the Crossmember from the vehicle.
a. Remove any dirt, mud and water from outside and inside of the Crossmember by using
compressed air.
b. Remove loose rust and rust scales from the external surface of the Crossmember by using
a scraper, chisel, or flathead screwdriver.
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SR-21-001
c. Remove any remaining rust or dirt from the Crossmember by using a wire brush
until the surface is smooth and clean.
d. Visually inspect the Crossmember during the rust removal process. If rust
perforation is found, proceed to the Crossmember replacement.
NOTE: Crossmember removed from vehicle for illustration purposes only, in the photos below.
Application of anti-corrosion agent to the inside of the Crossmember
1. When using MZ341023EX spray gun, prepare for internal application, as follows:
a. Assemble the spray gun as illustrated below.
b. Set zero-point of discharge and air adjustment knobs.
c. Remove the cap of the container and fill the container with anti-corrosion agent. Attach
the cap to the container.
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SR-21-001
d. Attach the air regulator and hose to the gun.
e. Adjust the discharge and the air adjustment knobs.
f. Adjust the compressor air pressure.
g. Test the spray gun by fully engaging the gun trigger to confirm anti-corrosion agent is
injected from nozzle.
Wear safety glasses when applying anti-corrosion agent.
Page 9 of 26
SR-21-001
2. When using the T99XXKXX01 spray gun with MZ321015 (used in Canada), prepare for internal
application, as follows:
a. Assemble the spray gun as illustrated below.
b. Set zero-point of discharge and air supply adjustment knob.
c. Remove the cap on the gun container and fill with anti-corrosion agent.
d. Attach the air regulator and hose to the gun.
e. Adjust the discharge and fineness adjustment knob.
f. Adjust compressor air pressure.
g. Test the spray gun by fully engaging the gun trigger to confirm anti-corrosion agent is
injected from nozzle.
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SR-21-001
Wear safety glasses when applying anti-corrosion agent.
3. When using the T99XXKXX01 spray gun with MZ341024EX, prepare for internal application, as
follows:
a. Assemble the spray gun as illustrated below.
b. Set zero-point of discharge and air supply adjustment knob.
c. Remove the cap on the gun container and fill with anti-corrosion agent.
d. Attach the air regulator and hose to the gun.
e. Adjust the discharge and fineness adjustment knob.
Page 11 of 26
SR-21-001
f. Adjust compressor air pressure.
g. Test the spray gun by fully engaging the gun trigger to confirm anti-corrosion agent is
injected from nozzle.
Wear safety glasses when applying anti-corrosion agent.
4. Anti-corrosion agent internal application should be completed without removing the
Crossmember from the vehicle. According to the respective vehicle model, insert the nozzle
into each hole as shown below.
Page 12 of 26
SR-21-001
13-15MY Outlander Sport
Anti-Corrosion
Agent
MZ341024EX
MZ321015 (used in Canada)
MZ341024EX
MZ321015 (used in Canada)
Spray Gun
MZ341023EX MZ341023EX T99XXKXX01
Spray Gun
Setting
Discharge adjustment
knob
½ turn (in summer)
to 4 turns (in winter)
–
Air supply adjustment
knob
1 turn
Discharge adjustment
knob
–
4 and ½ turns
3 turns
Fineness adjustment
knob
1 turn
2 and ¼ turns
Air pressure
51 PSI (350 Kpa) in summer – to – 71 PSI (490 Kpa) in winter
Hole A, A’
Insert length of hose
(mm)
240
180
Spraying time (s) Until Anti-Corrosion agent leaks from the opening of the lower arm bracket
Spraying time during
removal
10 seconds
Hole B, B’
Insert length of hose
(mm)
100 mm
70 mm
Spraying time (s) 10 seconds
Spraying time during
removal
10 seconds
Hole C, C’
Insert length of hose
(mm)
25 mm
Spraying time (s) 10 seconds
Hole D
Insert length of hose
(mm)
25 mm
Spraying time (s) 10 seconds
Hole E, E’
Insert length of hose
(mm)
–
180 mm
Spraying time (s) 10 seconds
Spraying time during
removal
10 seconds
Page 13 of 26
SR-21-001
When using the combination below:
Anti-Corrosion Agent Spray Gun
MZ341024EX MZ341023EX
X X
Nozzle should be inserted into the 7 holes identified:
a. Spraying into the Hole A (RH) / A’ (LH)
• Insert the nozzle through Hole A(A’) in the direction shown below until it contacts the
lower arm bracket (Insertion length: 240mm or 9.5 inches). Confirm that the nozzle has
been fully inserted in the correct direction by looking in the opening of the lower arm
bracket.
• Apply MZ341024EX by engaging the trigger fully at the position demonstrated below
and confirm the MZ341024EX leaks out of the opening of the lower arm bracket.
Continue spraying while removing the nozzle, which should take 10 seconds.
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SR-21-001
b. Spraying into the Hole B (RH) / B’ (LH)
• Insert the nozzle through Hole B (B’) in the direction shown below until it contacts the
lower arm bracket (Insertion length: 100mm or 4 inches). Confirm that the nozzle has
been fully inserted in the correction direction by looking in the clip insertion hole.
• Apply MZ341024EX fully by engaging the trigger fully at this position for 10 seconds and
continue spraying while removing the nozzle, which should take another 10 seconds.
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SR-21-001
c. Spraying into the Hole C (RH) / C’ (LH) and D
• Insert the nozzle through the Hole C (C’) or D upwards (Insertion length: 25 mm or 1 inch).
• Apply MZ341024EX fully by engaging the trigger fully and continue spraying while
moving the nozzle in a circular motion for 10 seconds at each hole.
On Hole C and Hole D, insert nozzle until the nozzle is over weld nut. Make sure
the anti-corrosion agent is not put on the inner surface of weld nut. Should anti-corrosion
agent get on the inner surface of the weld nut; please remove by using a Universal Absorbent
Pad.
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SR-21-001
When using the combination below:
Anti-Corrosion Agent Spray Gun
MZ341024EX T99XXKXX01
X X
Nozzle should be inserted into the 9 holes identified:
d. Spraying into the Hole A (RH) / A’ (LH)
• Insert the nozzle through Hole A(A’) in the direction shown below until it contacts the
lower arm bracket (Insertion length: 180mm or 7 inches). Confirm that the nozzle has
been fully inserted in the correct direction by looking in the opening of the lower arm
bracket.
• Apply MZ341024EX by engaging the trigger fully at the position demonstrated below
and confirm the MZ341024EX leaks out of the opening of the lower arm bracket.
Continue spraying while removing the nozzle, which should take 10 seconds.
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SR-21-001
e. Spraying into the Hole A (RH) / A’ (LH)
• Insert the nozzle through Hole A(A’) in the direction shown below until it contacts the
lower arm bracket (Insertion length: 70mm or 2.75 inches). Confirm that the nozzle has
been fully inserted in the correct direction by looking in the opening of the lower arm
bracket.
• Apply MZ341024EX by engaging the trigger fully at the position demonstrated below
for 10 seconds and continue spraying while removing the nozzle, which should take 10
seconds.
Page 18 of 26
SR-21-001
f. Spraying into the Hole C (RH) / C’ (LH) and D
• Insert the nozzle through the Hole C (C’) or D upwards (Insertion length: 25 mm or 1 inch).
• Apply MZ321015 by engaging the trigger fully and spray for 10 seconds at this position.
Page 19 of 26
SR-21-001
On Hole C and Hole D, insert nozzle until the nozzle is over weld nut. Make sure the
anti-corrosion agent is not put on the inner surface of weld nut. Should anti-corrosion agent
get on the inner surface of the weld nut; please remove by using Universal Absorbent Pads.
g. Spraying into the Hole E (RH) / E’ (LH)
• Insert the nozzle through the Hole E (E’) in the direction shown below (Insertion length:
180 mm or 7 inches).
• Apply MZ341024EX by engaging the trigger fully and spray for 10 seconds. Continue
spraying while removing the nozzle, which should take 10 seconds.
Page 20 of 26
SR-21-001
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SR-21-001
Application of anti-corrosion agent – MZ320800 – to the outside of the
Crossmember.
Wear safety glasses, respirator, and gloves when spraying MZ320800.
1. Masking:
• Mask rubber components such as suspension bushings, brake hoses, steering gear box
boots/drive shaft boots, and exhaust pipe to prevent MZ320800 from coming into contact
with these components.
2. MZ320800 external application:
• Without detaching the Crossmember from the vehicle, apply MZ320800 by positioning the
nozzle 100 to 200 mm (or 4 to 8 inches) away from the Crossmember surface in the following
order:
• Step 1 Front surface
• Step 2 Right surface
• Step 3 Rear surface
• Step 4 Left side surface
• Step 5 bottom surface
• Spray MZ320800 by moving the nozzle at a constant speed of
0.2m/second (or 8 inches/second). Spray it 2 to 3 times, repeatedly
Wear safety glasses, respirator, and gloves when spraying MZ320800.
a. Step 1 – Front surface:
• Mask steering gear box boots, drive shaft boots and exhaust pipe.
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SR-21-001
b. Step 2 – Right side surface / Step 4 – Left side surface:
• Mask suspension bushings, steering gear box boots, drive shaft boots, and brake hoses.
Page 23 of 26
SR-21-001
c. Step 3 – Rear surface / Step 5 bottom surface:
• Mask exhaust pipe.
Page 24 of 26
SR-21-001
PARTS INFORMATION
Use only the Genuine Mitsubishi Parts listed below:
Part Number Part Description Quantity/Vehicle Comments
MZ341024EX
Anti-Corrosion Agent
(Use with spray gun)
5 vehicles per bottle
For inside of the
Crossmember
MZ320800
Anti-Corrosion Agent
(Aerosol) 5 vehicles per can
For outside of the
Crossmember
MW400273 Crossmember 1 For applicable
replacement
NOTE: Additional spray gun or air regulators may be purchased at dealer’s expense.
WARRANTY INFORMATION
• For instances where the sub-frame fails and causes additional damage to unrelated parts; PRC
submission is required. Dealers should submit photos and make direct contact to the Warranty
Hotline for resolution.
WARRANTY / RECALL CAMPAIGN CLAIM INFORMATION
Enter all claims as claim type ‘C’ – Recall/Campaign Claims
Please follow the campaign instructions below.
Certain affected vehicles:
2013 – 2015 Outlander Sport*
NOTE: Always check the Superscreen to verify vehicle involvement.
A claim example for reference:
Vehicles Campaign
Operation
Labor
Time
(hrs)
Repair Description
2013-2015 Outlander Sport
C2101R01 0.9 Inspection & Application of Anti-Rust Agents
C2101R02 2.5 Inspection & Replacement of Cross member
Page 25 of 26
SR-21-001
LABOR AND PARTS
There are only 2 possible repair scenarios for this campaign.
Scenario 1
Inspect = OK – then, still must apply the 2 anti-rust agents only.
Scenario 2
Inspect = applicable corrosion – replace Crossmember. Do not apply anti-rust agent.
Each can of the anti-rust agents is enough to complete 5 vehicles. Thus, the dealer net price for each of
the materials is priced at dealer net divided by 5 and will be reflected automatically when entering the
parts costs on the related recall campaign claim. Dealers will receive markup based on the per vehicle
material prices.
REPLACED PARTS
Replaced parts must be held for at least 10 days beyond the recall claim payment date unless
requested be returned to MMNA. Return requested parts as you would any return requested warranty
replaced part.
RENTAL CARS
f there is a need to provide the owner with a rental car or to claim return freight charges, claim
the applicable charges in this section of the claim on the lower portion of the labor entry screen.
Page 26 of 26
SR-21-001
This notice applies to your vehicle, _________________.
Date: March, 2021
Dear FIRSTNAME LASTNAME,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Reason for notice: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect relating to motor
vehicle safety exists in certain 2013 – 2015 Outlander Sport vehicles operated in states
where
road salt is used. The inside and outside surfaces of the front cross members may corrode if
exposed over time to snow melt water and anti-freezing agents, due to insufficient
performance of the rust protection agent. If this occurs, the front lower control arms may
detach. A detached front control arm can result in a loss of vehicle control,
increasing the risk
of a crash.
What you should do: Please contact your local Authorized Mitsubishi Motors dealer and schedule an appointment to
have the repair performed, free of charge. When you bring your vehicle in, please show the
dealer this letter. If you misplace this letter, the dealer will still perform this repair for your
vehicle, free of charge.
What your dealer will do: The dealer will inspect and apply anti-corrosion agents to the inside and outside of your
vehicle’s cross member. If perforation(s) are found during inspection, the dealer will replace
your vehicle’s cross member with a new one.
How long will it take? The time needed for inspection and application of
anti-corrosion agents is approximately 1.5
hrs. If perforation(s) are found during the inspection, the repair could take up to 4 hrs. The
dealer may need your vehicle for a longer period of time, but every effort will be made to
minimize your inconvenience.
If you have any questions, please contact the Mitsubishi Customer Relations Department at 888-648-7820. Hours:
Monday through Friday 7 a.m. to 4 p.m. (Central Time)
If, after contacting Mitsubishi Customer Relations, you
still have a problem getting this repair made within a reasonable
time frame and/or without charge, you may submit
a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-
327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.
If you have already encountered a problem with excessive cross member corrosion and had it repaired or replaced as a
result of this specific condition and have paid for the repair, you may send your original repair order or invoice and original
receipt/proof of payment to the following address for reimbursement consideration:
Mitsubishi Customer Relations
Department, P. O. Box 689040 Franklin, TN 37068
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with
federal regulations.
We appreciate your prompt attention to this matter.
Sincerely,
Mitsubishi Motors North America, Inc. C2101R
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This notice applies to your vehicle, _________________.
Date: March, 2021
Dear FIRSTNAME LASTNAME,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Reason for notice: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect relating to motor vehicle safety exists in certain 2013 – 2015 Outlander Sport vehicles operated in states where road salt is used. The inside and outside surfaces of the front cross members may corrode if exposed over time to snow melt water and anti-freezing agents, due to insufficient performance of the rust protection agent. If this occurs, the front lower control arms may detach. A detached front control arm can result in a loss of vehicle control, increasing the risk of a crash.
What you should do: Please contact your local Authorized Mitsubishi Motors dealer and schedule an appointment to have the repair performed, free of charge. When you bring your vehicle in, please show the dealer this letter. If you misplace this letter, the dealer will still perform this repair for your vehicle, free of charge.
What your dealer will do: The dealer will inspect and apply anti-corrosion agents to the inside and outside of your vehicle’s cross member. If perforation(s) are found during inspection, the dealer will replace your vehicle’s cross member with a new one.
How long will it take? The time needed for inspection and application of anti-corrosion agents is approximately 1.5 hrs. If perforation(s) are found during the inspection, the repair could take up to 4 hrs. The dealer may need your vehicle for a longer period of time, but every effort will be made to minimize your inconvenience.
If you have any questions, please contact the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4 p.m. (Central Time)
If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made within a reasonable time frame and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.
If you have already encountered a problem with excessive cross member corrosion and had it repaired or replaced as a result of this specific condition and have paid for the repair, you may send your original repair order or invoice and original receipt/proof of payment to the following address for reimbursement consideration:
Mitsubishi Customer Relations Department, P. O. Box 689040 Franklin, TN 37068
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
We appreciate your prompt attention to this matter.
Sincerely,
Mitsubishi Motors North America, Inc. C2101R
*******************************************************************************************************
Page 1 of 1 (5075)
* * TECHNICAL INFORMATION NOTICE * *
DATE: March 22, 2021
TO: Mitsubishi Motors US and Puerto Rico Dealer Principals, Service Managers, and Parts Managers
RE: Crossmember Corrosion Safety Recall Campaign
TIN NO. TIN-21-SR-001
AFFECTED VEHICLES: Certain 2013 – 2015 Outlander Sport
PURPOSE
This TIN supports SR-21-001, which is an expansion of SR-20-003.
SR-21-001 includes a very small amount of additional vehicles, plus a larger population that were transferred from SR-20-003.
On March 5, 2021, MMNA submitted to the National Highway Traffic Safety Administration (NHTSA) a Defect Information Report regarding cross members installed in certain 2013 – 2015 Outlander Sport vehicles currently or ever registered in a salt belt state: Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and Washington D.C.
A recall campaign will be released today due to the inside and outside surfaces of the front cross members used on certain vehicles, if exposed long term to snow melt water and anti-freezing agents, may corrode due to insufficient performance of the rust protection. Should significant corrosion occur over time, a lower control arm could eventually become detached from a cross member resulting in loss of vehicle control and a potential collision.
Recall Bulletin SR-21-001 outlining the repair procedure will be available today on MEDIC and MDL.
Notification letters are being mailed on March 26, 2021 to owners of the additional vehicles affected by recall SR-21-001 “Crossmember Corrosion,” requesting they contact their local Authorized Mitsubishi dealership to schedule an appointment to have this recall performed. Sample copies of the letters are included in the Recall Bulletin for your reference.
The owners of vehicles transferred from SR-20-003 to SR-21-001 will not receive another letter. Repair procedures for SR-21-001 are identical to SR-20-003 – if either recall is open on the Superscreen, complete the repairs and process the claim accordingly. The repairs only need to be completed once.
If you encounter a vehicle which has excessive cross member corrosion, but is not covered under this campaign (i.e., never registered in a salt belt state), contact your DPSM for further directions.
Affected new vehicle inventory VINs can be reviewed on the Mitsubishi Dealer Link in the Most Recent: Open Campaign List available under the service section of “e-reports.” Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected and conduct this campaign prior to delivering them. This recall Campaign Number is: C2101R. When checking for applicability of this campaign, please check for and complete any other open campaigns. Always obtain the customer’s approval before completing a campaign on a customer owned vehicle.
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.
SEOCONTENT-END
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| MITSUBISHI | OUTLANDER SPORT | 2013-2015 |
11 Associated Documents
Defect Notice 573 Report
RCLRPT-21V144-5890.PDF 215.502KB
Chronology
RMISC-21V144-5471.pdf 107.458KB
Recall 573 Report – Amendment 1
RCLRPT-21V144-6367.PDF 215.5KB
Manufacturer Notices(to Dealers,etc)- TECHNICAL INFORMATION NOTICE -Crossmember Corrosion Safety Recall Campaign
Remedy Instructions and TSB
RCRIT-21V144-2121.pdf 4347.483KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V144-1792.pdf 107.076KB
Recall Quarterly Report #1, 2021-1
RCLQRT-21V144-1216.PDF 211.157KB
Recall Acknowledgement
RCAK-21V144-1462.pdf 710.272KB
Recall Quarterly Report #2, 2021-2
RCLQRT-21V144-8202.PDF 211.257KB
Recall Quarterly Report #4, 2021-4
RCLQRT-21V144-4489.PDF 211.448KB
Recall Quarterly Report #2, 2021-2
RCLQRT-21V144-2402.PDF 211.448KB
- BUILDS A LASTING SHIELD AGAINST RUST AND CORROSION: Forms a moisture-blocking dielectric barrier that molecularly bonds to metal surfaces and subsurfaces; perfect for protecting trailers, marine gear, or tools stored in salt-heavy, humid environments.
- DELIVERS LONG-LASTING, MARINE-GRADE LUBRICATION: Clings to metal like a magnet and resists pressure, friction, and washout; ideal for lubricating locks, hinges, cable pulleys, and marine components exposed to heavy loads, rain, salt spray, tidal moisture, or constant vibration on boats and coastal equipment.
- FREES RUSTED PARTS WITH DEEP PENETRATION: Industrial-strength penetrating oil releases corrosion on frozen bolts, marine fittings, and seized engine parts; penetrates to free up when other products fail in salty, humid, or wet environments on boats, farm tools, or machinery.
- PROTECTS ELECTRONICS AND PREVENTS GALVANIC CORROSION: Safe on circuits, battery terminals, and sensors, CorrosionX forms a dielectric film rated over 39,000 volts that displaces moisture and stops galvanic corrosion between dissimilar metals in harsh environments.
- QUALIFIED BY THE U.S. NAVY FOR ADVANCED MARINE CORROSION PROTECTION: Corrosion Technologies is the only manufacturer in the world with products — CorrosionX being the flagship — qualified under the Advanced Corrosion Preventive Compound military specification; protects outboards, terminals, and powerheads with a self-healing, moisture-blocking film.
- BUILDS A LASTING SHIELD AGAINST RUST AND CORROSION: Forms a moisture-blocking dielectric barrier that molecularly bonds to metal surfaces and subsurfaces; perfect for protecting trailers, marine gear, or tools stored in salt-heavy, humid environments.
- DELIVERS LONG-LASTING, MARINE-GRADE LUBRICATION: Clings to metal like a magnet and resists pressure, friction, and washout; ideal for lubricating locks, hinges, cable pulleys, and marine components exposed to heavy loads, rain, salt spray, tidal moisture, or constant vibration on boats and coastal equipment.
- FREES RUSTED PARTS WITH DEEP PENETRATION: Industrial-strength penetrating oil releases corrosion on frozen bolts, marine fittings, and seized engine parts; penetrates to free up when other products fail in salty, humid, or wet environments on boats, farm tools, or machinery.
- PROTECTS ELECTRONICS AND PREVENTS GALVANIC CORROSION: Safe on circuits, battery terminals, and sensors, CorrosionX forms a dielectric film rated over 39,000 volts that displaces moisture and stops galvanic corrosion between dissimilar metals in harsh environments.
- QUALIFIED BY THE U.S. NAVY FOR ADVANCED MARINE CORROSION PROTECTION: Corrosion Technologies is the only manufacturer in the world with products — CorrosionX being the flagship — qualified under the Advanced Corrosion Preventive Compound military specification; protects outboards, terminals, and powerheads with a self-healing, moisture-blocking film.
- RELENTLESS RUST PROTECTION FOR ANY WEATHER: This self-healing barrier clings and protects metal through rain, seawater, and pressure washing; it won’t drip, wash away, or quit, making it a reliable shield in even the harshest outdoor conditions.
- BUILT TO PROTECT FOR YEARS, NOT MONTHS: From boat trailers to barn doors, this long-lasting formula keeps working for up to 5 years indoors and 2 years outside; perfect for anyone who needs reliable rust protection.
- IDEAL FOR HEAVY-DUTY ELECTRICAL CONNECTIONS: Designed for larger terminals and connectors like battery posts and grounding lugs, this thick, non-conductive formula provides lasting protection without harming sensitive components, perfect where rugged sealing is needed.
- STAYS FLEXIBLE, NEVER FLAKES OR CRACKS: Forget waxy sprays that dry out and break down, this rust shield flexes with your gear, staying active and bonded even when machinery shifts, vibrates, or takes a beating in the field.
- SMART SCIENCE THAT BLOCKS HIDDEN DAMAGE: Polar Bonding locks onto surfaces to stop corrosion before it starts, preventing electrolysis and galvanic damage in places you can’t even see, from engine bays to salty docksides.
- BUILDS A LASTING SHIELD AGAINST RUST AND CORROSION: Forms a moisture-blocking dielectric barrier that molecularly bonds to metal surfaces and subsurfaces; perfect for protecting trailers, marine gear, or tools stored in salt-heavy, humid environments.
- DELIVERS LONG-LASTING, MARINE-GRADE LUBRICATION: Clings to metal like a magnet and resists pressure, friction, and washout; ideal for lubricating locks, hinges, cable pulleys, and marine components exposed to heavy loads, rain, salt spray, tidal moisture, or constant vibration on boats and coastal equipment. DELIVERS LONG-LASTING, MARINE-GRADE LUBRICATION: Clings to metal like a magnet and resists pressure, friction, and washout; ideal for lubricating locks, hinges, cable pulleys, and marine components exposed to heavy loads, rain, salt spray, tidal moisture, or constant vibration on boats and coastal equipment.
- FREES RUSTED PARTS WITH DEEP PENETRATION: Industrial-strength penetrating oil releases corrosion on frozen bolts, marine fittings, and seized engine parts; penetrates to free up when other products fail in salty, humid, or wet environments on boats, farm tools, or machinery.
- PROTECTS ELECTRONICS AND PREVENTS GALVANIC CORROSION: Safe on circuits, battery terminals, and sensors, CorrosionX forms a dielectric film rated over 39,000 volts that displaces moisture and stops galvanic corrosion between dissimilar metals in harsh environments.
- QUALIFIED BY THE U.S. NAVY FOR ADVANCED MARINE CORROSION PROTECTION: Corrosion Technologies is the only manufacturer in the world with products — CorrosionX being the flagship — qualified under the Advanced Corrosion Preventive Compound military specification; protects outboards, terminals, and powerheads with a self-healing, moisture-blocking film.
- CorrosionX Aviation leverages exclusive Polar Bonding and Fluid Thin Film Coating (FTFC) technology to displace moisture and corrosion-causing electrolytes, forming bonds on the molecular level that prevent corrosion before it can begin; proven to be more than twice as effective as conventional airframe corrosion inhibitors.
- DISPLACES MOISTURE FROM CRITICAL AREAS: Designed to overcome the hidden risks of condensation and trapped humidity in airframes, CorrosionX Aviation climbs rivets and penetrates deep into lap seams and joints, forcing out moisture and restoring functionality to damp components; ideal for protecting against corrosion-related failures in any climate, not just coastal or humid zones.
- FORMS A SELF-HEALING, LONG-LASTING FILM: Creates a durable Fluid Thin Film Coating (FTFC) that continuously self-heals to protect exposed metal; resists corrosion without hardening or interfering with inspections; ideal for protecting both stored aircraft and those in frequent operation.
- SAFE FOR METALS, ELECTRONICS, AND MOVING PARTS: Contains no waxes or silicones; non-conductive and safe for avionics, switches, battery terminals, antenna bases, buss bars, and circuit boards; also lubricates flight-critical moving parts like drum actuators, hinges, rotor heads, and sliding components. SAFE FOR METALS, ELECTRONICS, AND MOVING PARTS: Contains no waxes or silicones; non-conductive and safe for avionics, switches, battery terminals, antenna bases, buss bars, and circuit boards; also lubricates flight-critical moving parts like drum actuators, hinges, rotor heads, and sliding components.
- TRUSTED IN MILITARY AND PROFESSIONAL AVIATION: Used extensively by U.S. military and NATO forces; CorrosionX products and application tools carry official National Stock Numbers (NSNs); trusted worldwide to protect aircraft systems operating in the harshest aviation conditions.
Last update on 2026-06-03 / Affiliate links / Images from Amazon Product Advertising API
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