SR-21-001 – Lower Control Arm May Detach Due to Corrosion – 2013-2015 Mitsubishi Outlander Sport

SEOCONTENT-START

Page 1 of 26
SUBJECT:
CROSSMEMBER CORROSION – SAFETY
RECALL CAMPAIGN
No: SR-21-001
DATE: March 2021
MODEL: SEE BELOW
CIRCULATE TO: [ X ] GENERAL MANAGER [ X ] PARTS MANAGER [ X ] TECHNICIAN
[ X ] SERVICE ADVISOR [ X ] SERVICE MANAGER [ X ] WARRANTY PROCESSOR [ X ] SALES MANAGER
PURPOSE
This bulletin provides directions for inspection and repair of affected vehicles’ Crossmembers.
BACKGROUND
The inside and outside surfaces of the Front Crossmembers used on certain vehicles, if exposed
long term to snow melt water and anti-freezing agents, may corrode due to insufficient
performance of the rust protection. Should significant corrosion occur over time, a lower control
arm could eventually become detached resulting in loss of vehicle control and a potential collision.
AFFECTED VEHICLES
Certain 2013 – 2015 Outlander Sport*
*Currently or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine,
Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York,
Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and Washington D.C.
NOTE: If you encounter a vehicle which has excessive Crossmember corrosion, but is not covered
under this campaign (i.e., never registered in a salt belt state), contact your DPSM for further
directions.
Copyright 2021, Mitsubishi Motors North America, Inc.
Continued (5076)
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi
Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is delivered. Dealers
must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the
vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to deliver a
new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered
by the notification under a sale or lease until the defect or noncompliance is remedied.
Page 2 of 26
SR-21-001
REQUIRED TOOLS, EQUIPMENT AND MATERIALS
1. Obtain necessary tools, equipment and materials.
2. Dealers that do not already have the Spray Gun, Regulator or Anti-Corrosion agents listed below,
should order through their facing PDC.
Page 3 of 26
SR-21-001
Inspect consistency of the Anti-Corrosion Agent (P/N: MZ341024EX) before
use. The consistency should be smooth and creamy. If the consistency is
chunky (like cottage cheese) do not use and discard the product.
ANTI-CORROSION AGENT
SPRAY GUN PART #:
MZ341024EX –
ANTI-CORROSION AGENT
MZ321015 (Canada) –
ANTI-CORROSION AGENT
MZ341023EX Reference Page 12 Reference Page 15
T99XXKXX01 Reference Page 17 Reference Page 22
!! IMPORTANT !!
Page 4 of 26
SR-21-001
FLOW CHART
2. Review flow chart
Page 5 of 26
SR-21-001
INSPECTION PROCEDURE
3. Raise the vehicle on a lift.
4. Remove under cover clips and under cover.
Page 6 of 26
SR-21-001
5. Inspection by punch testing.
a. Prepare punch and hammer.
b. Put the punch on the points shown below and strike the punch 5 times with the hammer.
The punching point is located approximately 20mm from the weld and outward
approximately 10mm from the pipe on the left and right sides, as shown below.
c. If the Crossmember becomes perforated, please replace the Crossmember.
NOTE: Crossmember removed from vehicle for illustration purposes.
Wear safety glasses, respirator, and protective gloves when punching, removing
rust and cleaning the Crossmember.
6. Clean the Crossmember and remove rust without removing the Crossmember from the vehicle.
a. Remove any dirt, mud and water from outside and inside of the Crossmember by using
compressed air.
b. Remove loose rust and rust scales from the external surface of the Crossmember by using
a scraper, chisel, or flathead screwdriver.
Page 7 of 26
SR-21-001
c. Remove any remaining rust or dirt from the Crossmember by using a wire brush
until the surface is smooth and clean.
d. Visually inspect the Crossmember during the rust removal process. If rust
perforation is found, proceed to the Crossmember replacement.
NOTE: Crossmember removed from vehicle for illustration purposes only, in the photos below.
Application of anti-corrosion agent to the inside of the Crossmember
1. When using MZ341023EX spray gun, prepare for internal application, as follows:
a. Assemble the spray gun as illustrated below.
b. Set zero-point of discharge and air adjustment knobs.
c. Remove the cap of the container and fill the container with anti-corrosion agent. Attach
the cap to the container.
􀀥􀁈􀁉􀁒􀁕􀁈􀀃 􀀤􀁉􀁗􀁈􀁕􀀃
􀀥􀁈􀁉􀁒􀁕􀁈􀀃 􀀤􀁉􀁗􀁈􀁕􀀃
Page 8 of 26
SR-21-001
d. Attach the air regulator and hose to the gun.
e. Adjust the discharge and the air adjustment knobs.
f. Adjust the compressor air pressure.
g. Test the spray gun by fully engaging the gun trigger to confirm anti-corrosion agent is
injected from nozzle.
Wear safety glasses when applying anti-corrosion agent.
Page 9 of 26
SR-21-001
2. When using the T99XXKXX01 spray gun with MZ321015 (used in Canada), prepare for internal
application, as follows:
a. Assemble the spray gun as illustrated below.
b. Set zero-point of discharge and air supply adjustment knob.
c. Remove the cap on the gun container and fill with anti-corrosion agent.
d. Attach the air regulator and hose to the gun.
e. Adjust the discharge and fineness adjustment knob.
f. Adjust compressor air pressure.
g. Test the spray gun by fully engaging the gun trigger to confirm anti-corrosion agent is
injected from nozzle.
Page 10 of 26
SR-21-001
Wear safety glasses when applying anti-corrosion agent.
3. When using the T99XXKXX01 spray gun with MZ341024EX, prepare for internal application, as
follows:
a. Assemble the spray gun as illustrated below.
b. Set zero-point of discharge and air supply adjustment knob.
c. Remove the cap on the gun container and fill with anti-corrosion agent.
d. Attach the air regulator and hose to the gun.
e. Adjust the discharge and fineness adjustment knob.
Page 11 of 26
SR-21-001
f. Adjust compressor air pressure.
g. Test the spray gun by fully engaging the gun trigger to confirm anti-corrosion agent is
injected from nozzle.
Wear safety glasses when applying anti-corrosion agent.
4. Anti-corrosion agent internal application should be completed without removing the
Crossmember from the vehicle. According to the respective vehicle model, insert the nozzle
into each hole as shown below.
Page 12 of 26
SR-21-001
13-15MY Outlander Sport
Anti-Corrosion
Agent
MZ341024EX
MZ321015 (used in Canada)
MZ341024EX
MZ321015 (used in Canada)
Spray Gun
MZ341023EX MZ341023EX T99XXKXX01
Spray Gun
Setting
Discharge adjustment
knob
½ turn (in summer)
to 4 turns (in winter)
–
Air supply adjustment
knob
1 turn
Discharge adjustment
knob
–
4 and ½ turns
3 turns
Fineness adjustment
knob
1 turn
2 and ¼ turns
Air pressure
51 PSI (350 Kpa) in summer – to – 71 PSI (490 Kpa) in winter
Hole A, A’
Insert length of hose
(mm)
240
180
Spraying time (s) Until Anti-Corrosion agent leaks from the opening of the lower arm bracket
Spraying time during
removal
10 seconds
Hole B, B’
Insert length of hose
(mm)
100 mm
70 mm
Spraying time (s) 10 seconds
Spraying time during
removal
10 seconds
Hole C, C’
Insert length of hose
(mm)
25 mm
Spraying time (s) 10 seconds
Hole D
Insert length of hose
(mm)
25 mm
Spraying time (s) 10 seconds
Hole E, E’
Insert length of hose
(mm)
–
180 mm
Spraying time (s) 10 seconds
Spraying time during
removal
10 seconds
Page 13 of 26
SR-21-001
When using the combination below:
Anti-Corrosion Agent Spray Gun
MZ341024EX MZ341023EX
X X
Nozzle should be inserted into the 7 holes identified:
a. Spraying into the Hole A (RH) / A’ (LH)
• Insert the nozzle through Hole A(A’) in the direction shown below until it contacts the
lower arm bracket (Insertion length: 240mm or 9.5 inches). Confirm that the nozzle has
been fully inserted in the correct direction by looking in the opening of the lower arm
bracket.
• Apply MZ341024EX by engaging the trigger fully at the position demonstrated below
and confirm the MZ341024EX leaks out of the opening of the lower arm bracket.
Continue spraying while removing the nozzle, which should take 10 seconds.
Page 14 of 26
SR-21-001
b. Spraying into the Hole B (RH) / B’ (LH)
• Insert the nozzle through Hole B (B’) in the direction shown below until it contacts the
lower arm bracket (Insertion length: 100mm or 4 inches). Confirm that the nozzle has
been fully inserted in the correction direction by looking in the clip insertion hole.
• Apply MZ341024EX fully by engaging the trigger fully at this position for 10 seconds and
continue spraying while removing the nozzle, which should take another 10 seconds.
Page 15 of 26
SR-21-001
c. Spraying into the Hole C (RH) / C’ (LH) and D
• Insert the nozzle through the Hole C (C’) or D upwards (Insertion length: 25 mm or 1 inch).
• Apply MZ341024EX fully by engaging the trigger fully and continue spraying while
moving the nozzle in a circular motion for 10 seconds at each hole.
On Hole C and Hole D, insert nozzle until the nozzle is over weld nut. Make sure
the anti-corrosion agent is not put on the inner surface of weld nut. Should anti-corrosion
agent get on the inner surface of the weld nut; please remove by using a Universal Absorbent
Pad.
Page 16 of 26
SR-21-001
When using the combination below:
Anti-Corrosion Agent Spray Gun
MZ341024EX T99XXKXX01
X X
Nozzle should be inserted into the 9 holes identified:
d. Spraying into the Hole A (RH) / A’ (LH)
• Insert the nozzle through Hole A(A’) in the direction shown below until it contacts the
lower arm bracket (Insertion length: 180mm or 7 inches). Confirm that the nozzle has
been fully inserted in the correct direction by looking in the opening of the lower arm
bracket.
• Apply MZ341024EX by engaging the trigger fully at the position demonstrated below
and confirm the MZ341024EX leaks out of the opening of the lower arm bracket.
Continue spraying while removing the nozzle, which should take 10 seconds.
Page 17 of 26
SR-21-001
e. Spraying into the Hole A (RH) / A’ (LH)
• Insert the nozzle through Hole A(A’) in the direction shown below until it contacts the
lower arm bracket (Insertion length: 70mm or 2.75 inches). Confirm that the nozzle has
been fully inserted in the correct direction by looking in the opening of the lower arm
bracket.
• Apply MZ341024EX by engaging the trigger fully at the position demonstrated below
for 10 seconds and continue spraying while removing the nozzle, which should take 10
seconds.
Page 18 of 26
SR-21-001
f. Spraying into the Hole C (RH) / C’ (LH) and D
• Insert the nozzle through the Hole C (C’) or D upwards (Insertion length: 25 mm or 1 inch).
• Apply MZ321015 by engaging the trigger fully and spray for 10 seconds at this position.
Page 19 of 26
SR-21-001
On Hole C and Hole D, insert nozzle until the nozzle is over weld nut. Make sure the
anti-corrosion agent is not put on the inner surface of weld nut. Should anti-corrosion agent
get on the inner surface of the weld nut; please remove by using Universal Absorbent Pads.
g. Spraying into the Hole E (RH) / E’ (LH)
• Insert the nozzle through the Hole E (E’) in the direction shown below (Insertion length:
180 mm or 7 inches).
• Apply MZ341024EX by engaging the trigger fully and spray for 10 seconds. Continue
spraying while removing the nozzle, which should take 10 seconds.
Page 20 of 26
SR-21-001
Page 21 of 26
SR-21-001
Application of anti-corrosion agent – MZ320800 – to the outside of the
Crossmember.
Wear safety glasses, respirator, and gloves when spraying MZ320800.
1. Masking:
• Mask rubber components such as suspension bushings, brake hoses, steering gear box
boots/drive shaft boots, and exhaust pipe to prevent MZ320800 from coming into contact
with these components.
2. MZ320800 external application:
• Without detaching the Crossmember from the vehicle, apply MZ320800 by positioning the
nozzle 100 to 200 mm (or 4 to 8 inches) away from the Crossmember surface in the following
order:
• Step 1 Front surface
• Step 2 Right surface
• Step 3 Rear surface
• Step 4 Left side surface
• Step 5 bottom surface
• Spray MZ320800 by moving the nozzle at a constant speed of
0.2m/second (or 8 inches/second). Spray it 2 to 3 times, repeatedly
Wear safety glasses, respirator, and gloves when spraying MZ320800.
a. Step 1 – Front surface:
• Mask steering gear box boots, drive shaft boots and exhaust pipe.
Page 22 of 26
SR-21-001
b. Step 2 – Right side surface / Step 4 – Left side surface:
• Mask suspension bushings, steering gear box boots, drive shaft boots, and brake hoses.
Page 23 of 26
SR-21-001
c. Step 3 – Rear surface / Step 5 bottom surface:
• Mask exhaust pipe.
Page 24 of 26
SR-21-001
PARTS INFORMATION
Use only the Genuine Mitsubishi Parts listed below:
Part Number Part Description Quantity/Vehicle Comments
MZ341024EX
Anti-Corrosion Agent
(Use with spray gun)
5 vehicles per bottle
For inside of the
Crossmember
MZ320800
Anti-Corrosion Agent
(Aerosol) 5 vehicles per can
For outside of the
Crossmember
MW400273 Crossmember 1 For applicable
replacement
NOTE: Additional spray gun or air regulators may be purchased at dealer’s expense.
WARRANTY INFORMATION
• For instances where the sub-frame fails and causes additional damage to unrelated parts; PRC
submission is required. Dealers should submit photos and make direct contact to the Warranty
Hotline for resolution.􀅻
WARRANTY / RECALL CAMPAIGN CLAIM INFORMATION
Enter all claims as claim type ‘C’ – Recall/Campaign Claims
Please follow the campaign instructions below.
Certain affected vehicles:
2013 – 2015 Outlander Sport*
NOTE: Always check the Superscreen to verify vehicle involvement.
A claim example for reference:
Vehicles Campaign
Operation
Labor
Time
(hrs)
Repair Description
2013-2015 Outlander Sport
C2101R01 0.9 Inspection & Application of Anti-Rust Agents
C2101R02 2.5 Inspection & Replacement of Cross member
Page 25 of 26
SR-21-001
LABOR AND PARTS
There are only 2 possible repair scenarios for this campaign.
Scenario 1
Inspect = OK – then, still must apply the 2 anti-rust agents only.
Scenario 2
Inspect = applicable corrosion – replace Crossmember. Do not apply anti-rust agent.
Each can of the anti-rust agents is enough to complete 5 vehicles. Thus, the dealer net price for each of
the materials is priced at dealer net divided by 5 and will be reflected automatically when entering the
parts costs on the related recall campaign claim. Dealers will receive markup based on the per vehicle
material prices.
REPLACED PARTS
Replaced parts must be held for at least 10 days beyond the recall claim payment date unless
requested be returned to MMNA. Return requested parts as you would any return requested warranty
replaced part.
RENTAL CARS
􀀬f there is a need to provide the owner with a rental car or to claim return freight charges, claim
the applicable charges in this section of the claim on the lower portion of the labor entry screen.
Page 26 of 26
SR-21-001
This notice applies to your vehicle, _________________.
Date: March, 2021
Dear FIRSTNAME LASTNAME,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Reason for notice: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect relating to motor
vehicle safety exists in certain 2013 – 2015 Outlander Sport vehicles operated in states
where
road salt is used. The inside and outside surfaces of the front cross members may corrode if
exposed over time to snow melt water and anti-freezing agents, due to insufficient
performance of the rust protection agent. If this occurs, the front lower control arms may
detach. A detached front control arm can result in a loss of vehicle control,
increasing the risk
of a crash.
What you should do: Please contact your local Authorized Mitsubishi Motors dealer and schedule an appointment to
have the repair performed, free of charge. When you bring your vehicle in, please show the
dealer this letter. If you misplace this letter, the dealer will still perform this repair for your
vehicle, free of charge.
What your dealer will do: The dealer will inspect and apply anti-corrosion agents to the inside and outside of your
vehicle’s cross member. If perforation(s) are found during inspection, the dealer will replace
your vehicle’s cross member with a new one.
How long will it take? The time needed for inspection and application of
anti-corrosion agents is approximately 1.5
hrs. If perforation(s) are found during the inspection, the repair could take up to 4 hrs. The
dealer may need your vehicle for a longer period of time, but every effort will be made to
minimize your inconvenience.
If you have any questions, please contact the Mitsubishi Customer Relations Department at 888-648-7820. Hours:
Monday through Friday 7 a.m. to 4 p.m. (Central Time)
If, after contacting Mitsubishi Customer Relations, you
still have a problem getting this repair made within a reasonable
time frame and/or without charge, you may submit
a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-
327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.
If you have already encountered a problem with excessive cross member corrosion and had it repaired or replaced as a
result of this specific condition and have paid for the repair, you may send your original repair order or invoice and original
receipt/proof of payment to the following address for reimbursement consideration:
Mitsubishi Customer Relations
Department, P. O. Box 689040 Franklin, TN 37068
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with
federal regulations.
We appreciate your prompt attention to this matter.
Sincerely,
Mitsubishi Motors North America, Inc. C2101R
SAMPLE fety Act.
y cided moto
der es c
nti-insufficie
contro
an ed sch
e veh
place pe
t t
mber. durin
oss eded foration(inspe
pe
mize , Custo
y g d/on, Wa
6 htt
proble
ha
of fol
mer f th

*********************************************************************************************************

This notice applies to your vehicle, _________________.
Date: March, 2021
Dear FIRSTNAME LASTNAME,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Reason for notice: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect relating to motor vehicle safety exists in certain 2013 – 2015 Outlander Sport vehicles operated in states where road salt is used. The inside and outside surfaces of the front cross members may corrode if exposed over time to snow melt water and anti-freezing agents, due to insufficient performance of the rust protection agent. If this occurs, the front lower control arms may detach. A detached front control arm can result in a loss of vehicle control, increasing the risk of a crash.
What you should do: Please contact your local Authorized Mitsubishi Motors dealer and schedule an appointment to have the repair performed, free of charge. When you bring your vehicle in, please show the dealer this letter. If you misplace this letter, the dealer will still perform this repair for your vehicle, free of charge.
What your dealer will do: The dealer will inspect and apply anti-corrosion agents to the inside and outside of your vehicle’s cross member. If perforation(s) are found during inspection, the dealer will replace your vehicle’s cross member with a new one.
How long will it take? The time needed for inspection and application of anti-corrosion agents is approximately 1.5 hrs. If perforation(s) are found during the inspection, the repair could take up to 4 hrs. The dealer may need your vehicle for a longer period of time, but every effort will be made to minimize your inconvenience.
If you have any questions, please contact the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4 p.m. (Central Time)
If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made within a reasonable time frame and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.
If you have already encountered a problem with excessive cross member corrosion and had it repaired or replaced as a result of this specific condition and have paid for the repair, you may send your original repair order or invoice and original receipt/proof of payment to the following address for reimbursement consideration:
Mitsubishi Customer Relations Department, P. O. Box 689040 Franklin, TN 37068
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
We appreciate your prompt attention to this matter.
Sincerely,
Mitsubishi Motors North America, Inc. C2101R

*******************************************************************************************************

Page 1 of 1 (5075)
* * TECHNICAL INFORMATION NOTICE * *
DATE: March 22, 2021
TO: Mitsubishi Motors US and Puerto Rico Dealer Principals, Service Managers, and Parts Managers
RE: Crossmember Corrosion Safety Recall Campaign
TIN NO. TIN-21-SR-001
AFFECTED VEHICLES: Certain 2013 – 2015 Outlander Sport
PURPOSE
 This TIN supports SR-21-001, which is an expansion of SR-20-003.
 SR-21-001 includes a very small amount of additional vehicles, plus a larger population that were transferred from SR-20-003.
On March 5, 2021, MMNA submitted to the National Highway Traffic Safety Administration (NHTSA) a Defect Information Report regarding cross members installed in certain 2013 – 2015 Outlander Sport vehicles currently or ever registered in a salt belt state: Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and Washington D.C.
A recall campaign will be released today due to the inside and outside surfaces of the front cross members used on certain vehicles, if exposed long term to snow melt water and anti-freezing agents, may corrode due to insufficient performance of the rust protection. Should significant corrosion occur over time, a lower control arm could eventually become detached from a cross member resulting in loss of vehicle control and a potential collision.
Recall Bulletin SR-21-001 outlining the repair procedure will be available today on MEDIC and MDL.
Notification letters are being mailed on March 26, 2021 to owners of the additional vehicles affected by recall SR-21-001 “Crossmember Corrosion,” requesting they contact their local Authorized Mitsubishi dealership to schedule an appointment to have this recall performed. Sample copies of the letters are included in the Recall Bulletin for your reference.
The owners of vehicles transferred from SR-20-003 to SR-21-001 will not receive another letter. Repair procedures for SR-21-001 are identical to SR-20-003 – if either recall is open on the Superscreen, complete the repairs and process the claim accordingly. The repairs only need to be completed once.
If you encounter a vehicle which has excessive cross member corrosion, but is not covered under this campaign (i.e., never registered in a salt belt state), contact your DPSM for further directions.
Affected new vehicle inventory VINs can be reviewed on the Mitsubishi Dealer Link in the Most Recent: Open Campaign List available under the service section of “e-reports.” Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected and conduct this campaign prior to delivering them. This recall Campaign Number is: C2101R. When checking for applicability of this campaign, please check for and complete any other open campaigns. Always obtain the customer’s approval before completing a campaign on a customer owned vehicle.
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.

SEOCONTENT-END